Mint Velvet Reviews 703

I just wanted to say what a lovely experience I had in your Aberdeen Union Square store. Judith was an absolute pleasure. So helpful in finding sale / out of stock items at your Glasgow store (and they and online were out of a medium and a 14 size) and just amazing customer service re the purchases I did make in store. I think it's really important that good sales persons are acknowledged and rewarded by their Company as so many sales assistants can be pushy or unhelpful or uninterested in knowing their customers amd their requirements but Judith had the perfect balance. An absolute credit to herself and Mint Velvet stores. Made me think I would like to come back to Aberdeen if everyone is like her.

Top class customer service at the Glasgow store, Buchanan St. MOTB wedding outfit beautiful. Tracked down a birthday sweatshirt from another store for us. Couldn't have been more helpful.

I want to personally leave a review as in my opinion Mint Velvet is one of the very few retailers left that have fabulous customer service here in the UK. All of their staff that I have dealt with have been very polite and very helpful. Big shout out to Morgan who helped me source a Coat & Gillet from a store after Xmas (exceptional customer service), the Branch manager at York who again was very helpful to us before Xmas and to the lady (apologies didn’t take a name) who has just dealt with a return over the phone. Well done MV!!

Sophie at Mint Velvet was so kind and helpful, she has followed up with emails checking on the delivery of my order. Sophie is an asset to Mint Velvet customer service team.

Beautiful dress. Very good quality. Jodie was just amazing, professional but friendly and helpful. I can’t thank her enough.

I had a personal stylist appointment in the Edinburgh store today - I cannot sing the praises of Leah the stylist any higher!
She listened to what I was looking for, picking out pieces that I loved but also pushing me to go outside my comfort zone, all with out the feeling she was trying to sell me things.

I bought a Cream Western print shirt, price £89.00 looks very pretty, the most appalling quality of material, I have worn it once all creased, looked awful.
Come on Mint Velvet the prices you charge the quality should be tip top, the value was more £30.00.
I was even more disappointed to see its reduced to £52.00. I would not reccomend the purchase of this garment

Great service every time from Mint Velvet! Jodie was brilliant, so helpful and kind! She went above and beyond to assist me!
Suffice to say, Mint Velvet is the Best British brand outhere!! Highly recommended! Xx

I recently had the pleasure of working with Leah , and I cannot recommend her highly enough! From the moment we connected, it was clear that she truly understands the art of shopping and the importance of personal style.

Leah took the time to understand my preferences, lifestyle, and budget. The personalised approach made all the difference; I felt like I was shopping with a knowledgeable friend rather than just a service provider. She curated an incredible selection of clothing and accessories that perfectly suited my taste and body type, introducing me to pieces I would never have picked for myself but absolutely loved.

What stood out the most was her by attention to detail. She not only selected items that flattered me but also provided styling tips that helped me envision how to wear everything. The entire experience was seamless and enjoyable, turning what can often be a stressful task into a fun adventure.

The follow-up was exceptional as well. Leah checked in after our shopping session to see how I was enjoying my new wardrobe, which showed her commitment to customer satisfaction.

If you're considering a personal shopper, look no further than Leah. She have transformed my wardrobe and boosted my confidence, and I'm already looking forward to our next shopping session!

I had an item returned that had gone missing from an order I sent back. I contacted customer services through e.mail and within the hour a lovely lady (Jodie) had picked up my issue, contacted me to ask further questions and could I also supply some more information. I managed to find what I was looking for the following morning and sent it through. In the space of two hours Jodie had messaged me back to say she new what had happened and had sorted out my concern. In a nutshell it had taken less than 24hrs to fully resolve my request. Jodie then wrote to me again to check everything had been done correctly and did I have any other issues.
In terms of how long it took to be resolved the Customer services team are head a shoulders among there rivals. Thank you.

Mint Velvet designs are exciting, classic and will stand the test of time. The quality is exceptional and the clothes fit together beautifully to provide your essential and desirable capsule wardrobe. This is not a throwaway brand, which makes it eco friendly in my eyes. Also arrives in cardboard boxes! Not endless plastic!
Once you invest, you will want to keep!
Customer service staff are kind and keen to help sort out the odd queries you may have.
This is a stand-out company. Just love the clothes!
Really beautiful! Thank you!

Excellent excellent excellent!
I am fairly new customer to Mint Velvet and am so impressed with their service.
I bought a fabulous pair of trousers before Christmas which are my now go to favourites. I then purchased a beautiful dress for my 60th party and wore it at a dinner date to find a nasty mark on the dress that I could not fathom. I phoned customer service and Devina was positively amazing… she helped me source the replacement as by now it was no longer in production… and then, arranged a courier to collect the damaged dress for inspection and a few days later replied to say we are issuing you with a full refund… now that’s what I call service.
When I next go to that level of high street shop or online to purchase something Mint Velvet will be my first choice..
like they say you get what you pay for. They delivered x

I recently visited the Stamford store and found the service I received second to none. The ladies went above and beyond to help me, even suggesting trying on pieces which I wouldn’t have considered (and they were so right!)

I’ll be back again!

I made an online order and chose NDD as I was going to be out the house the rest of the week.

There was a technical issue on MV’s end and it resulted in my order not being prepared. I reached out via online chat on the MV website and Sophie helped get my order get dispatched and redirected to my local store instead as I wasn’t going to be at home. She was fantastic customer service and offered a discount for the trouble.

When I went to the Leamington store to try on my items etc I decided to return some. The store also applied the extra discount, but didn’t apply it correctly (which is fine as it became quite a confusing situation and I did not clock at the time either). I got back in touch with Sophie and with the help of her and her manager Beth all was sorted.

I am so impressed with MV’s customer service and the communication from both the agents I spoke with, especially Sophie. It was my first order with them and I will definitely be continuing to shop there because the quality of items is great and also the team they have - exceptional.

Really grateful for both making a frustrating situation as pleasant as possible. Thank you Sophie & Beth!

I love this boutique. Everything displayed so elegantly and the staff go above and beyond. I experienced the best customer service yesterday and have since bagged myself a gorgeous pair of jeans and notified head office of the brilliant customer service I experienced from the staff yesterday. Thank you!

Excellent customer service from Mint Velvet today. Polite, and quick to resolve my returns issue. Thank you

Mitchell in the Oxford Circus John Lewis branch delivered truly exceptional customer service from start to finish. He listened to my needs, gave me tailored options, honest feedback and had a great energy. I am a frequent shopper at Mint Velvet and I would go out of my way to seek his help again. A true asset to the team.

Thank you Mitch and I look forward to seeing you again soon.

A bit gutted to be giving a one star review but it needs to be said. I have been a MV customer since 2012 and loved the quality fabrics, unique designs and fit. I rarely order now but occasionally see a glimpse of the original MV style, however, when I do, I end up returning the majority of items due to:

1. poor quality fabrics, many now rough, cheap and nasty, synthetic, itchy, etc.

2. prices now over inflated, 'pieces' as you call garments, went up approx. 30% on average in one year a couple of years ago.. Price does not reflect the current quality by any means, hiding behind premium branding. Majority of items Made in China.

3. poor fit, even on simple designs. For example the scallop vest looks lovely online, size S should fit me perfectly being a skinny 8/10 but the chest and back were squeezing the life out of me, could not breathe, the tummy area was baggy, the back of the neck stuck out and gaped, armpits too high and not deep enough, squashed into armpits. Fabric cheap. £35!! Wouldn't pay a fiver for it.

Jackets and coats, you can't move your upper arms, MV answer to this was deepen armholes, that makes it worse, you need to widen the shoulders to solve this.

Jeans and trousers, stop making those awful crippling high rise trousers and jeans, unless you are 6ft they are unwearable, uncomfortable and look ridiculous, they reach my boobs (5 ft 6), the ones labelled mid rise are still high rise and touch my ribs.

4. Trainers hard inner/outer and inflexible soles, like walking in/on a brick.

Just bought the Carla suede ballet shoes, although they seem lovely and soft there is no substance to them, just a piece of suede, that is what I wanted but not worth the price tag, they don't look like a quality finish, absolutely stink of a strong leather and glue and doubt would last very long, something you would expect to pay £40-£45 for, not £99. Size 6 is absolutely tiny, thought I had been sent a size 4 or 5. Can't tell if they are comfortable or not as my toes were totally scrunched up in agony trying to get them on. I would have liked to try the 7 but am unwilling to pay again and at full price not worth the money, I took the trouble to ring up to give feedback and was told they are a new design and would pass it on. I suggested you put a note on the website to tell customers to size up. No comment was made. Was asked if anything else can help with. I did say about potentially trying size 7 but didn't want to risk as the sizes so wrong and to return an item now is such a palaver designed so you won't bother returning items, awaiting deliveries, collections etc. I was just told 'well, you don't have to decide now'. I do actually, no incentive, no order. Makes me order less such a hassle, all of it.

As a regular long term customer I was told to always ask for Hayley who has been extremely helpful in the past but I can never get to speak to her so have given up now and did not bother asking this time. I don't think I will be ordering again as everything that arrives nowadays is a disappointment and unwearable.

Consistently good service from Mint Velvet.
Catherine in the Truro Store is like a personal shopper, knows her stock inside out and puts together great outfit ideas without any pressure to buy.
When you do buy anything the quality is great and i get so many compliments on my outfits.