Banner for Meermin Shoes

Meermin Shoes Reviews 1,616

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,025 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality, design, and craftsmanship of the products, often highlighting that they look and feel much more expensive than their actual price. People are also very satisfied with the competitive pricing and the efficient delivery service, frequently noting quick and hassle-free shipping. However, some people were dissatisfied with specific aspects, such as receiving products that differed in color or stitching from what was pictured online. A few other people also felt that the quality of certain items did not meet their expectations, mentioning issues like cheap-feeling materials, ratty edges, glue drippings, or imperfections in the leather. There were also occasional reports of delivery problems and receiving defective or incorrectly sized items.

What people talk about most

Product

Clients share positive opinions on product quality, praising the beautiful craftsmanship, high-quality... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the excellent craftsmanship,... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being helpful,... See more

Delivery service

Customers generally express satisfaction with the delivery service, frequently highlighting fast shipping... See more

Price

People report positive experiences with price, often highlighting the great product quality for a reasonable... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’m pleased with the purchasing experience and the Amazon-esque delivery time. There is discrepancy between the Atacama unlined suede loafers and belt pictured on the Meermin website and the shoes I r... See more

Rated 5 out of 5 stars

Excellent design, quality, and price. The service in the store was second to none. During our visit, the store was somewhat busy; the lady in charge made everyone feel welcome, listened to their reque... See more

Rated 5 out of 5 stars

My original loafer order arrived in a timely manner and they were what I ordered. I normally wear US size 12 and I ordered size 11. They were a little too big. I experienced heel slip etc. I reached... See more

Rated 5 out of 5 stars

Meermin customer service is prompt, professional, and very helpful. I was stuck between which size I should choose and upon contacting their customer service on their email, I received very accurate a... See more


Company details

  1. Shoe Store
  2. Shoe Factory

About Meermin Shoes

Written by the company

At Meermin, we are dedicated to crafting properly made, timeless footwear that delivers exceptional value. Specializing in Goodyear-welted shoes, we focus on combining traditional craftsmanship with modern distribution. Every pair is carefully crafted using premium full-grain leathers sourced from some of the world’s finest tanneries.

Our philosophy is simple: deliver radical value by focusing on quality and eliminating unnecessary markups. Through our direct-to-consumer model, we are able to offer meticulously crafted footwear at a fraction of the cost typically associated with products of this category. We believe that well-made shoes should be an attainable investment.

We are proud to have retail stores in New York, Paris, and Madrid, allowing customers to experience our footwear & service firsthand.

We take pride in upholding the principles of craftsmanship quality, service and value.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 42% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful boots

Beautiful boots. The smell and feel of the leather and the quality of the stitching are great. The leather is a bit stiff and will take some breaking in but the flex Goodyear sole is very comfortable.

6 April 2026
Rated 5 out of 5 stars

Outstanding Service, Genuine Expertise

The sales person was absolutely knowledgable on shoes. She actively listened to what I’m looking for and pulled three shoes that were already something I was looking for. Then we narrowed the selection down to the number one shoe. I admired how the sales person could already tell just by looking how I was walking around in the shoes whether they are a good fit or whether I feel comfortable.
I’ve been wearing formal leather shoes for over 14 years and this brand that I newly discovered made it to my top 3 brands!

4 April 2026
Rated 5 out of 5 stars

SoHo Store Experience

The associate who helped me in the SoHo store was great! They did a great job explaining the differences between two of the models I was looking at it, helped me with some try ons socks so I could get a feel for the shoes without thick boots socks on, and recommended sizing for me

3 April 2026
Rated 1 out of 5 stars

Poor Customer Service

Checkout site did not give any chance to update address or review order. Order was placed accidentally and order was delivered more than 1 hour away to an old address. Customer service seemed like a it was a call center and was completely unhelpful at altering/canceling the order. Very inconvenient, unlikely to order from Meermin again as a first time customer.

1 April 2026
Meermin Shoes logo

Reply from Meermin Shoes

Dear Chris — Thank you for your feedback, and we’re sorry to hear about your experience.

Once our customer service team was able to review your case with our dispatch team, your order had already been dispatched hence address could not be modified. You can be sure our top priority is customer satisfaction that is why our warehouse tema works hard to ship all orders as quickly as possible.

We can see that your order is already on its way back to us for exchange, and we will process it promptly upon receipt.

We appreciate your patience and your input, which helps us continue improving our processes.

Rated 4 out of 5 stars

4/5.

Shipping went well and fast. The shoes are well made with minor processing errors.

23 March 2026
Rated 5 out of 5 stars

Great shoes

Great shoes, great price. 1/2 size down from US athletic shoe size, then converted to UK. 11.5US is what I wear in sneakers, so I got UK 10 in loafers. Good fit.

2 April 2026
Rated 1 out of 5 stars

Awful

Horrible, customer service is awful. They messed up my order and then basically said well that sucks for you. Absolutely unbelievable. Horrible experience, and I hope their sales fall through the roof.

6 April 2026
Meermin Shoes logo

Reply from Meermin Shoes

Hello Aaron, thank you for your message.

We’ve looked into your case and can see that two orders in different sizes were placed on the same day. When the cancellation of one of the orders was requested, the wrong order was canceled by our team by mistake. We sincerely apologize for this error and the frustration it caused.

The correct pair is already on its way to you via UPS, and a credit has been issued as a gesture of goodwill for the inconvenience.

We appreciate you bringing this to our attention and hope you’ll be pleased with the pair once it arrives. If there’s anything further we can assist with, please don’t hesitate to reach out. Thank you.

Rated 3 out of 5 stars

Sizing was off

i typically wear 10.5 size shoes. When i tried on the 10.5, they were way too big. I returned them for a size 10 and that process was great. The 10s are still a little too big. This shoe may just not be a good fit for me, but I dont want to return them again. Both width and length.

17 March 2026
Rated 1 out of 5 stars

Poorly made

First and last time buying a pair of shoes from this brand. The shoes came with glue residue seeping from the sides where the sole of the shoe was glued and the representative says that this is “normal” for their quality standards. It seems their quality standards are substandard.

4 April 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look