maxrebates.com Reviews 195

TrustScore 3.5 out of 5

3.4

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See what reviewers are saying

Rated 5 out of 5 stars

I recently did my first shopping using maxrebates.com, and so far, everything has gone smoothly. It's been a wonderful experience!

Rated 1 out of 5 stars

Same cut & paste response as others receive. Gave up on MaxRebates. Used to be a good site, but since mid-2024 has been completely unresponsive & does not credit click-through purchases any longer... See more

Company replied

Rated 5 out of 5 stars

Max Rebates offers us a seamless way to earn money back on many of our purchases. Their user-friendly platform and extensive network of partner stores make it easy to find deals on everything from fa... See more

Rated 1 out of 5 stars

SCAM If they're offering 1% you'll probably get it. When they offer more, beware!! Failed to pay anything on their offered 4% rebates on over $5000 in purchases. Excuse after excuse!! First rebate por... See more

Company replied

Company details

  1. Cashback Provider

Written by the company

MaxRebates is a fast-growing cash back site providing shoppers access to the best available cash back, deals and coupons. Offering 100% of the commission from our merchants to you, we make sure you never overpay. Saving starts with us when you shop online.


Contact info

3.4

Average

TrustScore 3.5 out of 5

195 reviews

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Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

a runaround and NO PAYOUT from MaxRebates

I have used Rakuten (even before it was Rakuten), AAShopping, and several other portals for years and years with very little trouble. I made a purchase via MaxRebates because of the perceived payout on a site that the others didn't carry. I figured it wouldn't hurt to try it. There is a NINETY DAY waiting period. I received notification that my payout was available. Joke's on me. I tried. Max was $100 (on > $300 payout). It "failed." I contacted support and got a runaround about how it's a security thing. BULL. I had to go through all sorts of verifications to PROVE MY INITIAL PURCHASE. WHAT!@#$?!@# Well I did that and everything is still on hold. It shows the payout amount but won't let me actually get the payout. This is now almost 5 months since my purchase.

I will report them, I will file a demand letter, and I will tell everyone I know about this experience. It may not hurt them in the short term but I'll get them, even if I have to call my lawyer family member in.

29 August 2024
Unprompted review
Rated 5 out of 5 stars

Very good site

Very good site. It was withdrawn successfully. Thank you. I hope it will improve in future updates to speed up tracking

24 July 2024
Unprompted review
Rated 5 out of 5 stars

Honest

Honest and easy to work with. Its good to find a company that isn't misrepresenting products or being honest.

3 August 2024
Unprompted review
Rated 5 out of 5 stars

Get more bang for your buck

Max Rebates offers us a seamless way to earn money back on many of our purchases. Their user-friendly platform and extensive network of partner stores make it easy to find deals on everything from fashion, tools, electronics, and more. It is among our top choice sites for savvy shopping and stretching our dollars further.

6 April 2024
Unprompted review
Rated 4 out of 5 stars

Maxrebates often has the best cashback…

Maxrebates often has the best cashback rates, but it is frustrating trying to activate the extension for a particular site. The extension is sort of flakey on Microsoft Edge, often requiring a screen refresh or logging out and then logging back in again.

12 March 2024
Unprompted review
Rated 5 out of 5 stars

Good

It does not pay when the balance is full. I've emailed them 5 times in 4 months and they've all ignored me.

Update: I have sent a reply to the Email and after I receive my payment in my account I will rate 5 stars and update the review.

5 March 2024
Unprompted review
maxrebates.com logo

Reply from maxrebates.com

Hi there,

We're truly sorry to hear about your experience.

Rest assured, all emails from our valued customers are promptly attended to and placed in our queue for assistance. Providing top-notch customer service and satisfaction is our priority.

If you haven't received a response, there may have been a mistake in the email address. Please try sending your email to contact@maxrebates.com to ensure it reaches us.

Could you kindly explain the issue you encountered with your account? This will help us assist you effectively.

We eagerly await your reply or email.

Best regards,
Kim,
Maxrebates Customer Service Representative



Additional response in line with this review.



Dear Valued Customer,

Thank you for your response.

After conducting a thorough check in our system, we discovered that your review does not align with our records. It appears that one of our representatives promptly assisted you and provided guidance on resolving your issue via email in March 2023.

Contrary to your review indicating multiple emails sent over the past four months with no response from our end, our system indicates no such correspondence received from you during that period.

Please refer to my previous email where I outlined the steps for adding or changing your PayPal account to facilitate the withdrawal of your earned cashback.

Should you have any further inquiries, please feel free to reach out.

Best regards,

Kim,
Maxrebates Customer Representative

Rated 5 out of 5 stars

Easy to use and save you money while you shop

Easy to use and helps save money when you shop. You just need to link out from their site and they will pay you the percentage listed as a cashback. Payments can be sent via PayPal, which is very convenient.

24 February 2024
Unprompted review
Rated 5 out of 5 stars

Maxrebates.com has high cashback

Maxrebates.com has higher than many other portal cashback and great referral program. You can send cashback to your paypal account which is very convenient.

5 January 2024
Unprompted review
Rated 5 out of 5 stars

Tracks quickly, not nosy

Very easy to understand, it tracks right away. This site has a nice selection of offer types and I like that it does not require too much information from me.

18 January 2024
Unprompted review
Rated 1 out of 5 stars

Unfair commercial practices

Does not meet its responsibilities. Seller's rate is clearly displayed. Conditions are carefully respected. Firstly, tracking from MaxRebates to the merchant site is not detected on my account. Secondly, the missing cashback claim is returned with only the message 'Claim Denied'. No further information. Clearly arbitrary and misleading. To be reported to the relevant authorities for misleading commercial practices.

1 January 2024
Unprompted review
maxrebates.com logo

Reply from maxrebates.com

Dear customer,

We are saddened to hear this from your experience.

May I know what was your name or your account information for me to check further this concern of yours? Our goal is to make sure we provide you with a great customer experience.

I will be checking this for you and give you clarification on the order you made, we also would like to set proper expectations that we only follow the merchant's provided information to us.

Promotion rates also change from time to time and this always depends on when the merchant ended any running promotion.

I will wait for your response, so I can better assist you with this.

Respectfully yours,
Kim
MaxRebates customer support







Hi Dear customer,

I am sending you this response hoping that you could send us an email or make a reply with this.

We haven't heard anything back from you and we wanted to investigate this issue you encountered.

We are deeply sorry for the limitation that we can provide to you right away. Hope you can respond for us to resolve this and make you satisfied with our service.

Respectfully yours,
Kim
MaxRebates customer support

Rated 1 out of 5 stars

Scam

Scam. Does not offer promised deals. Customer service non responsive.

26 November 2023
Unprompted review
maxrebates.com logo

Reply from maxrebates.com

Hi Dear customer,

We are saddened to hear that you were not assisted by our customer support. Upon checking with our system all emails that we received were assisted accordingly.

Will you be able to provide the email address you have used to send us an email for inquiry? Or perhaps send us an email again.

We are more than happy to assist you with your account.

We will wait for your response about this matter.

Regards,
Kim
MaxRebates customer service

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