shower base with a hole.

I bought a shower base online. At full price, with no discount. The package was perfect. But the base had a nasty hole in the corner (on the visible side). Furthermore, the hole was covered with glue. A real shame. Probably a faulty item sent by mistake. Hey, everybody does mistakes right ? But the worst is to come. Seller does not want to know anything. They charge full price for sending their garbage, and then, no customer service. 10/10 i won´t buy from them ever again. All i ask is a refund, and the rating will go up.

Order number 31026

Reply from Materialesdefabrica.com

Hello François,

Would you kindly tell us your order number? We don't have any clients with this name in our database.

Thank you.

A greeting.

COMMUNICATION VERY GOOD

COMMUNICATION VERY GOOD, ARRIVED ON TIME.

Easy to use website

Easy to use website. Prompt ordering and delivery.

Already written

Already written - EXTREMELY MEDIOCRE company giving false deadlines. So basically wouldn't waste my time with them again. Pathetically, refuse to answer phone or provide name of Managing Director which really shows a complete lack of transparency/respect for the customer.

Reply from Materialesdefabrica.com

Hello Marc,

We answer to every customer that is not pleased with the service or attention received anywhere they write us as we did with you by email and now here, always trying to give the most accurated explanation or solution to solve and improve their shopping experience in our webstore. In your case, due to constant disrespectful and unjustified messages, we prefer to stop doing it.

Best regards.

Only the latest review will count in the company's TrustScore

Excellent product and quality

The delivery has been done but :

The delivery has been done but :
an important delay of delivery which was not annonced when i ordered
Good customer service, reactive
An internet site to be improved by clarifying the options

Saludos

Reply from Materialesdefabrica.com

Dear Jean-Claude,

We apologize for the delay of your order’s delivery. One of our priorities is to inform our clients as appropriately as possible about the delivery times of their orders and we are constantly looking to improve this service.
We are glad to read that our Customer Service was fast and efficient.
We keep working to offer a high-quality service in order to make the buying experiences of our customers the greatest possible.
It was a pleasure to assist you and we hope to see you soon on Materialesdefabrica.com.

Best regards,

Materialesdefabrica.com’s Customer Service

Super service Excellent prices

Everything spot on, communication excellent, everything delivered as ordered. Thank you. We would recommend to anyone.

Materialesdefabrica.com Reviews

7,109 • Excellent

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shower base with a hole.

COMMUNICATION VERY GOOD

Easy to use website

Already written

Excellent product and quality

The delivery has been done but :

Super service Excellent prices