Experience was great. Reached out to Masha about my order & she was readily available to assist! Customer service at its finest. I’d definitely buy my daughter a purse from Masha again!
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Great design, got noticed right away and received alot of compliments. However the craftsmanship is really bad like cheap china labor, also if you are getting it shipped your bag maybe all out of shap... See more
I ordered a beautiful mint green handbag and it was gorgeous. Great value for money, a striking colour, and as a vegetarian who is cruelty free, I love having a stylish bag that uses vegan leather. It... See more
the bag is not of good quality - photos on the website look very nice but it's MEH in real life. better spend your money somewhere else. looks VERY CHEAP i am embarrassed to use it outside.
Company details
Written by the company
Masha Hasel is a woman-owned New York City-based company that makes finding affordable yet trendy and fashionable handbags easy. Find your dream bag under $75!
Contact info
10016, New York City, United States
- (585) 229-6795
- info@mashahasel.com
- mashahasel.com
3.2
Average
39 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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You gave a tracking number
You gave a tracking number, expected date then later the order was out of stock. Won’t do that again
28 December 2021
Reply from Masha Hasel
Hi Peggy. Hope this finds you well and Happy Holidays. Thanks for your feedback. We are sorry you are unhappy with your experience with Masha Hasel. Because December is such a busy season for us, there may have been some confusion around your order, which explains why a tracking number was sent to you before the order was cancelled. When orders get cancelled, customers receive emails notifying them of the cancellation and explaining why it was cancelled, followed by an email confirming the refund of the order. If you did not receive such an email we are very sorry. It may have ended up in your spam folder. Again, we are very sorry for the inconvenience. Best. Masha Hasel team.
Poor quality
Poor quality. Smaller than I thought. Color online isn’t accurate. Shipping took so much longer than expected
24 December 2021
Reply from Masha Hasel
Hi Kaitlyn. Hope this finds you well and thank you for your feedback. We are sorry you are disappointed in your order. We are currently operating at reduced capacity due to COVID-19 safety restrictions. Furthermore, due to the Holidays, carriers are extremely busy. This may results in shipping delays, explaining why delivery took longer than expected. Our website indicates dimensions for all our products to get customers an idea of how big bags are. Again, apologies for the inconvenience and Happy Holidays. Best. Masha Hasel team.
All as advertised
Good comms and delivery date was spot on! Quality is good and as advertised
5 December 2021
Beautiful bags and very good quality
19 November 2021
Unprompted review
Delivered quickly great quality
Delivered quickly. No extra shipping charges to uk. Lovely packaging. I love my bag and it had a very classy red lining which I wasn’t expecting but it made it feel extra special and lush.
13 October 2021
Unprompted review
My bag is beautiful great attention to…
My bag is beautiful great attention to detail I got the amiyah bag and it’s beautifully quilted and it has a surprise red lining which looks very classy! I’m from the uk and the shipping was a breeze with no extra chargers when it arrived and let me tell you I received lots of updates on my order as it went through the stages of shipping so I knew exactly where it was thanks so much I will definitely be buying again !
8 October 2021
Unprompted review
I ordered a beautiful mint green…
I ordered a beautiful mint green handbag and it was gorgeous. Great value for money, a striking colour, and as a vegetarian who is cruelty free, I love having a stylish bag that uses vegan leather. It is so versatile and I can pair it with an array of my rainbow outfits. Would definitely reccomend, as I would buy from Masha Hasel again.
5 October 2021
Unprompted review
Partner loves the bag but it was late…
Partner loves the bag but it was late for their birthday as shipping time wasn’t specified
2 October 2021
Unprompted review
Beautiful bag
Beautiful bag, great quality for a great price. Really easy order from USA to UK. Really pleased with my bag :)
17 September 2021
Unprompted review
Amazing!!!
The quality and durability of the bag that I received from Masha Hasel are amazing !! Very worth the price, which is cheaper than the normal brands in stores and is just the same if not better! Will always order from them :)
4 August 2021
Real Deal
Although it took a while for my items to get here they were definitely worth the wait. The purses are exactly as advertised, not kinda, Exactly. the quality is perfect.
8 July 2021
OMG! 100% recommend this bag
OMG!! I am obessed with this cross hand bag, the quality is really good and it looks exactly like in a photo. I am amazed 😻❤️. Shipping was fast and great customer service ☺️.
8 July 2021
Love Love
The purse looks so good! love the material, but the delivery was a bit late.
22 June 2021
Unprompted review
Amazing quality
I got a blue side bad and it is amazing love the quality and it gonna look amazing on photos one of my fave bags I own
18 June 2021
Lovely bag good quality really love it
Lovely bag good quality really love it
Good service 💕will purchase again
17 June 2021
Unprompted review
Love everything about this bag
Love everything about this bag! The color and size is perfect and the quality is amazing!
4 June 2021
Unprompted review
efficient and friendly service
efficient and friendly service. quick delivery. beautiful bag.
1 June 2021
Unprompted review
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