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Rated 5 out of 5 stars

The online chat service is super helpful. The product is very good - quality/price and the desing is special The follow up on the delivery was consistent and I was informed constantly on the status... See more

Rated 5 out of 5 stars

So happy with the purchase. The product arrived carefully packaged. Great quality and fast shipping time.

Company replied

Rated 3 out of 5 stars

Delivery times are way off I’ve now bought at 3 occasions from you guys and i know that the whole world is experiencing delays in logistics but one went from November delivery to late December. Anothe... See more

Company replied

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4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

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Rated 4 out of 5 stars

Delivery dates keep pushing back

I have ordered a lot from made.es and everything is good quality and beautiful BUT it is not nice that the delivery dates keep pushing back all the time, for instance some items which we ordered on the 30 of Nov 2020 now are going to be dispatched in mid April.

23 February 2021
Unprompted review
Made/es logo

Reply from Made/es

Hi Natasha,

Thanks for your comment.
We are really sorry to hear your order has been delayed.
We will contact you by email this afternoon in order to help you with this inconvenience.

Rated 1 out of 5 stars

Criminal

How can you justify delaying a coffee table for over 6 months. I don’t want to hear about covid and border control excuses. Dealing with this company is a NIGHTMARE!!! It’s gone from being made to in transit to being made to bring in transit several times. Start of January delivery, then start of February, end of February, start of March end of March now start of April. This is just a coffee table. What ever slightly tricked generic response you give, there is no excuse on this green and blue planet that a coffee table takes 6 months to be delivered. Unbelievable. You make me sick. I will NEVER use you again.

6 February 2021
Unprompted review
Rated 5 out of 5 stars

Love it!

Love it! Design and quality are great

2 February 2021
Made/es logo

Reply from Made/es

Hello
Thank you for your review and your 5 star rating.
We are glad that your shopping experience was satisfactory.
We hope you enjoy it.
See you soon!

Rated 5 out of 5 stars

Perfect range of products

I love everything about this shop. Our tripod floor lamp is one of a kind and is adored by everyone who have visited us. Can’t wait to shop at made soon. PS please bring out more designs for ceiling flush lights.

5 January 2021
Unprompted review
Made/es logo

Reply from Made/es


Hello Merlyn
Thank you for your 5 star feedback.
We love that your shopping experience has been satisfactory.
We are glad that your lamp is a success!
We hope you enjoy it.
See you soon!

Rated 5 out of 5 stars

Very happy!

Such a great variety of home items at great prices. You can see that items are modern but still made with care and quality. My items arrived very quickly and in perfect condition, I look forward to decorating my home further from made.com

5 January 2021
Made/es logo

Reply from Made/es

Hello
Thank you for your comment and your 5 star rating.
We are pleased that you received the product quickly.
We are also delighted that your shopping experience was satisfactory.
We hope you enjoy it.
See you soon!

Rated 4 out of 5 stars

A problem with delivery quickly sorted

At first the delivery didn’t arrive, I was home but it didn’t get to me. It was sorted very quickly when I informed customer service. I am happy with the basket.

8 December 2020
Made/es logo

Reply from Made/es


Hello Kim,
Thank you for your 4 star feedback.
We are glad that your delivery was successful and your product was received correctly.
Have a good day.

Rated 5 out of 5 stars

Fast delivery and value for money

Fast delivery and value for money
I’ve been looking for an affordable lamp for ages and it didn’t disappoint .

Affordable and stylish - something a bit different - the shade was funky .

Fast delivery and sturdy packaging to avoid damage

29 November 2020
Unprompted review
Rated 5 out of 5 stars

Excellent quality of product

Excellent quality of product, communication of shipping thru DHL was perfect. The timeframe quoted was on target. Recommend this site for your home needs. Depth of product offerings, price range and quality for spend. I have more to order !

21 November 2020
Made/es logo

Reply from Made/es

Hello Nancy,

Thank you for your 5 star review!

We are thrilled that you had a great shopping experience with us!

We hope you enjoy your lamp and your carpet, and shop with us again soon.

Have a lovely day!

Rated 2 out of 5 stars

Never ever again

We have purchased a brand new flat in London and for our furniture we choose Made because of design and fair price of the products.
Unfortunately, despite this, the delivery is awful! Our order has been divided between 4 different carriers and with different lead times. As a result we are still waiting for some of our items and for other we asked a refund because YODEL (one of the carrier) is totally inadequate to provide a good delivery service; YODEL claims that they have tried 3 times to deliver without finding nobody at home when we passed all the week cleaning a fixing stuff in the apartment. This is very bad.
A good company should chose wisely their services supplier otherwise might run the risk to loose customers because of somebody else fault.
I'm sorry but we will wait for the last 3 item due by half December than we will never buy or recommend MADE again.

15 November 2020
Unprompted review
Made/es logo

Reply from Made/es

Hello Diego,

Thank you for your review.

I am very sorry to read about the issues you have had with the courier.

You can group your delivery during checkout so you can receive all goods together? we offer customers to have these sent out separately in case some items are on quicker lead times than others.

If you would like some assistance with this please let us know on contact@made.com.

Once again we apologise for all the inconvenience this has caused you.

Kind regards,

Rated 5 out of 5 stars

I love my wall decors

I love my wall decors. One arrived a few days before the other one but I’m really really happy with them. The quality is amazing, the price is just right and they arrived packaged nicely and safely. It was great experience overall and I’ll be ordering again!

19 October 2020
Made/es logo

Reply from Made/es

Hi

Thank you for your 5 star review!

I hope you enjoy your sculptures.


Rated 5 out of 5 stars

Genial perfecto

7 October 2020
Unprompted review
Made/es logo

Reply from Made/es


Hola Ana,
Gracias por tu valoración 5 estrellas.
Nos encanta que tu experiencia de compra haya sido satisfactoria.
Nos alegramos que tu producto se haya recibido correctamente.
Esperamos que disfrutes tu Lámpara suspendida Austin.
Hasta pronto!

Rated 5 out of 5 stars

Value for money

Have ordered a number of small items from Made and have always been really pleased with the quality of the products. I’ve tried similar priced websites and I think Made is excellent value for money in comparison. The lighting in particular has been fantastic.

30 August 2020
Unprompted review
Rated 1 out of 5 stars

We are never ever buying from Made…

We are never ever buying from Made again. We returned £20 pillowcases that didn't fit (part of a +£300 order) and they deducted a £30 voucher plus £5 to return from the refund making minus £15. The original purchase was made in good faith. Absolute con. artists.

27 August 2020
Unprompted review
Made/es logo

Reply from Made/es

Hello Richie,

Thank you for your review. We appreciate your feedback.

We are really sorry that you were not 100% satisfied with your Alexia pillow cases and that you have had a bad experience with us at MADE.

We hope this has not put you off shopping with MADE in the future.

Have a lovely day!

Phoebe

Rated 5 out of 5 stars

Made is definitely my go to for all things home

Made is definitely my go to for all things home and have ordered a lot of things from here e.g sofa, cushions, coffee table etc. Their products are always too high standard, delivery is straight forward and easy and the customer service is great too. Definitely 5 star rating.

2 August 2020
Unprompted review
Rated 5 out of 5 stars

A great website

A great website, easy ordering procedure and delivery was exactly as promised.

29 July 2020
Unprompted review
Made/es logo

Reply from Made/es


Hello Lisa,
Thank you for your 5-star rating.
We love that your shopping experience was successful.
We are glad that your product has been received correctly.
We hope you enjoy your sofas Walker.
See you soon!

Rated 4 out of 5 stars

good sofa but slow to arrive

10 April 2020
Unprompted review
Made/es logo

Reply from Made/es


Hi Giuseppe,
Thank you for your comment and 5 star rating.
We love that your shopping experience was successful.
We hope you enjoy your Sofá de 2 plazas Lottie.
See you soon!

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