Lodge Plumbing & Heating Services Ltd Reviews 125

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 26 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service provided, highlighting its efficiency and the pleasant experience from start to finish. Many people commend the staff for their professionalism, politeness, and helpfulness, noting that they go the extra mile. Reviewers frequently mention the excellent communication and the tidy work of the installers, who are also described as respectful of property. The overall sentiment indicates a highly positive and satisfying experience for most consumers.

What people talk about most

Service

People report positive experiences with service. Customers consistently praise the professionalism and... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team's professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

They installed a boiler when they said they would and it worked. And shuffled some jobs around so they could get it done sooner before the cold weather hit this week. The opposite of dealing with th... See more

Rated 5 out of 5 stars

Absolutely top from start to finish. Any feedback or question along the way was met with respect and attention. The team was friendly at all times and I would use them again. Chris in particular stood... See more

Rated 5 out of 5 stars

From the start, the quote provided was excellent - beating all others easily. The surveyor who attended was quick efficient and polite. The 2 engineers, Simon and Michael, who fitted the boiler were... See more

Rated 5 out of 5 stars

Excellent from start to finish, highly recommend. The surveyor, Nathan and installers, Sam & Chris were all brilliant. Great electricians too. Top quality products at very fair prices. So refres... See more


Company details

  1. Heating Contractor
  2. Plumber

Written by the company

We are a family run business based in Royston Hertfordshire with 18 years experience. We specialize in gas boiler installations and are accredited installers with all of the leading manufacturers., enabling us to offer extra long guarantee's.


Contact info

4.9

Excellent

TrustScore 5 out of 5

125 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Above and beyond

Chris and Claire helped with the new installation of our new oil Boiler, the manufacturer had changed the installation wiring without informing anyone. Chris and his team worked to try and work out what they had changed and Chris spent many hours on the phone to the manufacturer and their technical department to get the Boiler working correctly. I would highly recommend Lodge Plumbing very professional and understanding.

15 January 2024
Unprompted review
Lodge Plumbing & Heating Services Ltd logo

Reply from Lodge Plumbing & Heating Services Ltd

Thank you for your kind review of our company, it was a journey for us to get this installation to our standards which as you know are very high.

It was a pleasure to do your installation and we are pleased to have returned to do your servicing this year.

Best Wishes
LPH Team.

Rated 5 out of 5 stars

Fantastic service

Fantastic service, Claire was lovely, not pushy and very knowledgable. Fitting of the boiler was spot on, Chris was great, couldn’t have asked for better! Would definitely be recommending.

23 December 2024
Unprompted review
Lodge Plumbing & Heating Services Ltd logo

Reply from Lodge Plumbing & Heating Services Ltd

Thank you for your review Laura, it is greatly appreciated and are pleased to have been able to assist you.

Best wishes and we will be in touch for your annual servicing next year.

Rated 5 out of 5 stars

LPH Have My Strongest Endorsement

The news that my home would require a replacement boiler presented me with a big challenge. Who to use locally and who would be best value for money. I was introduced to LPH, Chris visited the next day and within a week my new boiler is installed without incident and fully functioning. Simon, the installation engineer, was helpful, efficient and a very tidy worker. At the end of the day, you would not have known he had been present. The office team were supportive and helpful throughout and a delight to deal with. I strongly recommend LPH.

27 November 2024
Unprompted review
Lodge Plumbing & Heating Services Ltd logo

Reply from Lodge Plumbing & Heating Services Ltd

Thank you for your review Mike. It is greatly appreciated.

Best wishes to you and your family.
LPH Services.

Rated 5 out of 5 stars

Absolutely delighted with my new boiler

Starting with Nathan who surveyed my property he was excellent, very professional and he advised what was the best for my needs.
As for both Simon & his mate, they were both very professional and I must say very hard working lads. The work was excellent and Simon made sure I was happy with everything. He went through how the system works & made sure I was happy with everything before leaving.
What more can I say but DELIGHTED.
I would definitely recommend this Company.
. .

25 November 2024
Unprompted review
Lodge Plumbing & Heating Services Ltd logo

Reply from Lodge Plumbing & Heating Services Ltd

Thank you so much for a lovely review Stella.

It is really appreciated the time it takes to write a full review such as this so thank you.

We are absolutely delighted to have completed your oil boiler installation for you, such a lovely customer to have dealt with and wish you a wonderful Christmas this year in the warm.

Rated 5 out of 5 stars

5 star service

Previously we d been let down by another Installer for over a year. Chris came along gave us a couple of options to replace our 25 year old boiler. Within 2 weeks we'd agreed on a price and our old boiler was replaced by Simon within the day. No mess, no fuss just great service. Recommended,

15 November 2024
Unprompted review
Rated 5 out of 5 stars

Boiler installation - Great experience.

Lodge installed my boiler. From start to finish they were competent and efficient. From arranging the site survey quickly to agreeing a date for the install and the installation itself. Everything was complete in over a week. I’ll definitely be using them again. Thank you Claire, Chris, Jack and Simon!!

8 November 2024
Unprompted review
Rated 5 out of 5 stars

I am extremely happy with the…

I am extremely happy with the installation of my new gas boiler by Lodge Plumbing & Heating Services Ltd. Apart from quoting a good price, Claire had providing me with all the information I needed to make the decision to engage them to do the work. The work was carried out professionally and the end result was 10 out of 10!

26 February 2024
Unprompted review
Rated 5 out of 5 stars

I chose Lodge Plumbing & Heating…because they were completely professional in every aspect with survey, installation, commissioning and general tiding up afterwards...

I chose Lodge Plumbing & Heating Services Ltd who was the first company to give me a quotation amongst three quotes. Claire at Lph arranged for Nathan, to survey my heating needs that very next day. Knowledgeable, efficient and not pushy at all. Then once I'd accepted the quotation, Claire gave me a date and is now installed by Sam and commissioned by Chris, Claire's husband in the firm. Sam was really pleasant, who went about his work diligently and was always polite. Sam went onto show me after he'd finished installation how it all worked and to say I'm very happy about the whole process, is an understatement. Everything is completely professional about this Company Lph Services Ltd and they do routine Plumbing and Heating Servicing and works, bonus! Thank you from Angela Adams of Swaffham, Norfolk

28 October 2024
Unprompted review
Rated 5 out of 5 stars

Before choosing a replacement oil combi…

Before choosing a replacement oil combi broiler, we gathered several quotes, which were much around the same range. We then read the reviews. Lodge Plumbing
& heating were a clear choice. And I have to concur with earlier reviews. The whole process was amazingly easy and fast. We heartily recommend them

19 September 2024
Unprompted review
Rated 5 out of 5 stars

Smooth experience from quote to…

Smooth experience from quote to installation. From Jack who surveyed our property to Simon and Charlie who did the installation - they were all very professional and nice to have around. Work neatly done and on time to boot. Competitive prices too. Highly recommend them.

26 September 2024
Unprompted review
Rated 5 out of 5 stars

A company to be proud of.

Always turn up on time. Always polite and keep you informed on the work they are undertaking. Will use again. Chris and Clare are very efficient in what they do. Praise where Praise is due.

12 September 2024
Unprompted review
Rated 5 out of 5 stars

Satisfied and Relieved Homeowner

Lodge Plumbing & Heating Services Ltd was one of the companies recommended to me by an online service, when the service of my existing boiler turned into 'cannot be reignited'. LPHS was competitively priced having suggested suitable boilers for my home. They were able to carry out the installation very quickly and efficiently. Claire was extremely personable and able to reassure me when I was suddenly left without heat and hot water. I have no hesitation in recommending this company.

4 September 2024
Unprompted review
Rated 5 out of 5 stars

Would highly recommend!

Would highly recommend!! Claire and Chris were patient and professional, and worked with us to discuss several options and provide numerous quotes at our request before we made our final decision.

Sam and Simon were fantastic at fitting our new boiler and removing our old system. They worked incredibly hard (didn’t stop on one of the hottest days of the year!) and were professional and friendly throughout. Sam talked us through how the new system works and made sure we were happy with everything before leaving.

Absolutely fantastic job and great service!

31 July 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service and value

Excellent service and value: their level of service at all stages throughout the process of installing a replacement oil-fired boiler has been exemplary.
Since I was without hot water, they went out of their way to get the work completed very quickly and within a few days of my initial enquiry.
I had no prior experience with Lodge Plumbing and Heating Services but would not hesitate to approach them again for future work.
Very highly recommended.

22 July 2024
Unprompted review
Rated 5 out of 5 stars

If you’re looking for a new boiler

If you’re looking for a new boiler, go nowhere else.
I found them through a search engine site and they treated me as if we knew each other for ever. Excellent and professional service and work.

18 July 2024
Unprompted review
Rated 5 out of 5 stars

I can highly recommend

I can highly recommend!
Hot air ventilation was successfully replaced yesterday with standard heating with radiators. Job went quick and smooth within just one day!

1 July 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant from start to finish

Brilliant from start to finish, had Aircon put into our house we recently moved into, and exceptional from start to finish.

Claire was my main point of contact for most of it, and she went above and beyond for any requests I made and answered everything in dumb lingo for me.

The engineers I had for the install were Chris and Simon, they did an amazing job, pipe work looks great, followed all my requirements to a tee never once felt left out or lost during the entire process

10/10 will be coming back in the future, and I will be recommending them anyone who asks me about it.

6 June 2024
Unprompted review
Rated 5 out of 5 stars

New gas boiler

As part of some house upgrades, we were looking to install a new gas boiler from our extremely dated oil boiler.
We contacted Lodge for a quote and the engineer who came out to do the survey was professional and knowledgeable. He was thorough in talking through the required works and how/where everything would go.
The quote was competitive and we were impressed so far so committed to an installation date.
On the day, two engineers turned up on time and worked extremely hard throughout the whole day to ensure all the old boiler/tanks/pipes were removed and the new ones installed. The work was tidy, professional and they had to overcome a few unseen issues due to the age of the house but took it all in their stride and completed the work within the day.

We are happy with the communication, work and price from Lodge so will be using them for future work if needed.

9 May 2024
Unprompted review
Rated 5 out of 5 stars

Air con installation, highly recommended

Great customer service and advice given about what was needed for our installation. Nothing was to much for this company. Would highly recommend.

15 May 2024
Unprompted review
Lodge Plumbing & Heating Services Ltd logo

Reply from Lodge Plumbing & Heating Services Ltd

Lauren,

Thank you for your review of our company, it was a pleasure to do your air conditioning installation, you were a lovely customer to correspond with.

Best wishes to you for the future.

Kind regards,
LPH Services

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look