Lookbyfare Reviews 2,667

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 122 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and professional demeanor, making interactions pleasant and efficient. Many people highlight the outstanding customer service, appreciating the personalized and patient approach taken by agents who go above and beyond to assist with various requests, from booking to resolving issues. The overall service provided is frequently described as excellent, with consumers noting the ease and smoothness of their experience. However, some customers expressed dissatisfaction with the booking process and pricing. A few people reported issues with tickets not being accepted or flights being overbooked, leading to missed connections and the need to purchase new tickets at higher prices. There were also instances where the initial quoted price for flights significantly increased after booking, or additional unexpected fees were added, particularly for baggage, causing frustration and a feeling of being overcharged.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being helpful,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising several agents for their knowledge,... See more

Booking process

Clients share ambiguous opinions on the booking process. Some customers report positive experiences,... See more

Price

Customers had ambiguous experiences with price. Many reviewers reported significant price discrepancies, with... See more

Service

People report positive experiences with service. Customers praise the professionalism and helpfulness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

recently booked my tickets here and was very impressed with the excellent service I received. Although I don’t remember the name of the lady who assisted me, she was extremely patient, professional,... See more

Rated 5 out of 5 stars

Robbie Smith took excellent care of my concerns and needs. He worked efficiently to make sure that I was able to get back home after a long trip. I really appreciate his pleasant customer service skil... See more

Rated 5 out of 5 stars

My teller was Shopie, she was very kind and patient throughout this experience. Even got me a travel deal regardless of the airline updated price. Very satisfied and will have a wonderful trip! Thank... See more

Company replied

Rated 5 out of 5 stars

Henrik was amazing! He gave me reassurance and handle adding my children to there big sister existing flight a walk in the park. He made sure to double check spelling of my children’s names, as well a... See more


Company details

  1. Travel Agency

Written by the company

Gone are the days when more than the ecstasy of traveling, the hassle of making necessary arrangements for it would get travelers cold feet. Thankfully, courtesy of Lookbyfare, which is one of the leading travel-related service providers, it has become a thing of the past. Whether you’re looking for flight tickets that are cheap and cheerful or the hotels that are equipped with all the amenities under the sun, we cater to all sorts of needs a traveler may have and that too within his/her budget. So, you kick back and let us turn your travel plans to reality.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

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Rated 5 out of 5 stars

Floyd was very helpful

Floyd was very helpful. And patient.

7 October 2025
Unprompted review
Lookbyfare logo

Reply from Lookbyfare

We're happy to hear that you found our team member helpful and patient. Thank you for sharing your positive experience with us!

Rated 5 out of 5 stars

Prompt and steadfast with communication…

Floyd was Prompt and steadfast with communication in assisting customers

6 October 2025
Unprompted review
Lookbyfare logo

Reply from Lookbyfare

We're happy to hear that our communication was helpful and timely for you. Thank you for acknowledging the assistance you received; we appreciate your feedback!

Rated 5 out of 5 stars

Great experience

Mia white was extremely helpful in solving a seating issue on United and I’m thankful. She was patient in repeating what she said due to my hearing issue. Thank you Mia.

1 October 2025
Unprompted review
Lookbyfare logo

Reply from Lookbyfare

We're so happy to hear that you received such helpful and patient assistance with your seating issue. We appreciate you taking the time to share your positive experience.

Rated 4 out of 5 stars

associates are friendly and really wanted to help

associates were friendly and wanted to help you, especially Trenton.. I did feeI was dimed to extreme with fees for all the services, my total tickets were over $1600.

23 September 2025
Unprompted review
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Reply from Lookbyfare

We appreciate your feedback and are glad the associates were helpful. We regret the fees didn't meet your expectations. We'll review your comments to improve our service.

Rated 5 out of 5 stars

The gentleman that assisted me was on…

The gentleman that assisted me was on point. This is my first time using this platform and it went very smoothly and I thank him for his assistance.

23 September 2025
Unprompted review
Lookbyfare logo

Reply from Lookbyfare

We are so glad you had a smooth first experience using our platform, and we appreciate you mentioning the assistance you received. Thank you for your positive feedback!

Rated 5 out of 5 stars

Great

Great experience by Robbie smith

21 September 2025
Unprompted review
Lookbyfare logo

Reply from Lookbyfare

We're glad you enjoyed your experience. Thank you for sharing your positive feedback with our team; we appreciate it.

Rated 5 out of 5 stars

Robbie smith was great with helping me…

Robbie smith was great with helping me get my plane tickets. I definitely recommend him if you need help with this service

20 September 2025
Unprompted review
Lookbyfare logo

Reply from Lookbyfare

We're happy to hear that you had a great experience. We appreciate you recommending our services for assistance with plane tickets and your positive feedback.

Rated 5 out of 5 stars

Great customer services

Great customer services
Friendly, patient

15 September 2025
Unprompted review
Lookbyfare logo

Reply from Lookbyfare

We are happy to hear that you had a positive experience with our customer service. We appreciate your kind words and your feedback.

Rated 5 out of 5 stars

Mia helped me with my question and…

Mia helped me with my question and answered everything i needed

13 September 2025
Unprompted review
Lookbyfare logo

Reply from Lookbyfare

We're happy to hear that our team provided you with the answers you needed. We appreciate you taking the time to share your positive experience with us.

Rated 4 out of 5 stars

Good customer service

Mia did great as quickly as she could. I appreciated her help.

12 September 2025
Unprompted review
Lookbyfare logo

Reply from Lookbyfare

We're happy to hear that you appreciated the help you received. We appreciate your positive feedback and are glad the service met your needs in a timely manner.

Rated 4 out of 5 stars

Mia was helpful in checking me in for…

Mia was helpful in checking me in for my flight. My issue is I should be able to do this online and not have to call for the help.

7 September 2025
Unprompted review
Lookbyfare logo

Reply from Lookbyfare

We're glad Mia provided helpful assistance with your check-in. We appreciate your feedback regarding the online check-in process and will review how to improve it. Thanks for your time.

Rated 5 out of 5 stars

Thank you fir the assistance.

Thank you fir the assistance.

7 September 2025
Unprompted review
Lookbyfare logo

Reply from Lookbyfare

We are so happy to hear that we could assist you! Thank you for your positive feedback; we appreciate it greatly.

Rated 5 out of 5 stars

Ruskin was very helpful

Ruskin was very helpful

1 September 2025
Unprompted review
Lookbyfare logo

Reply from Lookbyfare

We're happy to hear that our service met your needs. Thank you for your positive feedback; we appreciate it greatly.

Rated 5 out of 5 stars

Robbie Smith

I called for help to book a flight for my grandparents to Mexico city because it wasn't letting me do it online, Robbie Smith was really patient and helpful

21 August 2025
Unprompted review
Rated 5 out of 5 stars

First time booking flight on my own …

First time booking flight on my own and I'm a bit nervous. The fact that it was easy to book my flight was easy and the price was great! But I'm not technically knowledgeable of getting the boarding pass. I called Lookbyfare and Ruskin helped me. He was explaining how to do it but when I told him I wasn't sure what to do,he went to the site and got me my boarding pass for me and emailed it to me. Then he made sure I clicked on it to confirm the pass and my group number. I'm so grateful for Ruskin and Lookbyfare for helping me out. I can go on my trip with assurance knowing I'm set!

21 August 2025
Unprompted review

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