Lock Fitter Ltd Reviews 

306
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 185 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service and seamless online ordering process, noting that replacement keys and door handles usually arrive the very next day. Consumers are also deeply impressed by the knowledgeable staff who offer prompt assistance, helpful technical recommendations, and immediate communication whenever questions arise. Some reviewers were not happy with unexpected delivery delays or high postage charges required for certain shipping methods. A few individuals also noted that they experienced frustrating shipping setbacks, unexpected postal fees, or had not yet received their purchases on schedule.

What people talk about most

Delivery service

Clients share satisfaction on delivery service, highlighting that orders arrive remarkably fast, often within... See more

Service

Reviewers highlight positive aspects of service, consistently praising the efficient communication, quick... See more

Order

Customers consistently note positive experiences with order processes, highlighting that placing items online... See more

Product

Reviewers mention positive feedback about product, noting that items such as keys and replacement handles are... See more

Staff

Customers had positive experiences with staff, frequently highlighting helpful advice, polite operators, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Your company delivered the key next day,but I was rather surprised that the delivery driver did not know that he was delivering keys which are valuable security items However all"s well that ends... See more

Company replied

Rated 5 out of 5 stars

After a lot of desperate searching, Lock Fitter were the only company I could find that stocked the exact sized/shaped old fashioned patio door handle that I needed. It also arrived a day ahead of exp... See more

Company replied

Rated 5 out of 5 stars

Really simple website and order process. I did end up ordering the wrong colour handle, but when I called they were very helpful arranged an exchange. The new handle arrived the next day. I've had... See more

Company replied

Rated 5 out of 5 stars

After my door lock jammed I searched for a replacement and found Lock Fitter Ltd could supply what I needed. Dave contacted me quickly to offer expert support and advice in a friendly manner which e... See more

Company replied


Company details

  1. Locks Supplier
  2. also in
  3. Door Shop
  4. Door Supplier
  5. Hardware Store

Written by the company

Tthe UK’s trusted security hardware service offering unparalleled expertise and security solutions to both residential and commercial clients. Our commitment is to your safety, ensuring that your lock systems are robust, reliable, and tailored to your specific needs. Our Story Founded in 2016, Lock Fitter began with a simple goal: to provide top-notch home security services with a community-focused approach. Our journey started in the heart of Nottinghamshire and our online store now services the nation, thanks to our dedicated team and loyal customers. Our Mission At Lock Fitter, we strive to deliver not just services but peace of mind. Our mission is to keep your premises secure with state-of-the-art technology and skilled craftsmanship. We are constantly scoping the market to stay ahead in the ever- evolving world of security. Our Team Our team comprises experienced professionals who are passionate about security and customer satisfaction. We believe in continuous training and development to ensure our team are equipped with the latest skills and knowledge in the industry. Why Choose Us? Expertise: With years of experience, our team offer expert advice and solutions. Bespoke Solutions: We provide customised lock and security solutions to fit your unique requirements. Transparent Pricing: We offer competitive pricing with no hidden fees, ensuring you get value for your money. We invite you to discover the Lock Fitter difference. Whether you need an emergency lock repair, security system installation, or a consultation, our team is here to help. Trust us to secure what matters most to you. For more information or to schedule a service, contact us today on 01623 334433 or via our website. Lock Fitter – Your Security, Our Priority.


Contact info

4.9

Excellent

TrustScore 5 out of 5

306 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(306)

177 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A key

I ordered my key which was very easy an didn't realise i would get my key the very next day great service

7 October 2026
Rated 5 out of 5 stars

Great company

Having had a new front door fitted with a Ultion lock, I contacted the company for additional keys. Amazingly efficient and fast service. Easy to order online and the keys were delivered the following day.

23 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Very easy placing the order online for 2 extra keys for the front door to give to our children. Keys arrived 48 hours after placing the order on a Sunday. Tested both keys and they work. Well done Lock Fitter Ltd for your excellent customer service and for using DPD as your delivery service.

22 September 2026
Unprompted review
Rated 5 out of 5 stars

Quick service

Key was ordered Saturday evening and arrived Monday morning and works perfectly.
Delivery charge fairly high but efficient

19 September 2026
Unprompted review

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