Keystone Wallet Reviews 686

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I read several reviews from users of the Keystone cold wallet. Most were very positive reviews. I was thinking of returning the products when I discovered that they were manufactured in China. Keyston... See more

Company replied

Rated 5 out of 5 stars

I purchased the Keystone Tablet Plus and it has been a significant upgrade to the steel plate that I previously used to hammer my seed phrase onto. I found it easy to insert the characters into... See more

Company replied

Rated 5 out of 5 stars

Excellent quality, stainless steel, looks durable and long-lasting. Perfect for storing your seed phrase offline. If it had a lock included, it would have been even better. Especially since for this... See more

Company replied

Rated 5 out of 5 stars

I was very happy with the information I reviewed about the product, I was happy with how the equipment was purchased, handled and delivered. The product came very well presented and I was pleased with... See more

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Company details

  1. Cryptocurrency Service

Written by the company

Keystone is a hardware wallet designed for users who want to manage their cryptocurrency assets with ease, security, and versatility. This device offers compatibility with various cryptocurrencies and blockchain applications, making it an ideal choice for both novice and experienced users. The device boasts a 4-inch touchscreen, which provides an intuitive interface for easy navigation and management of assets. Unlike traditional hardware wallets, Keystone eliminates the need for button mashing and ensures that users can manage their assets without any hassle. Overall, Keystone offers a convenient, versatile, and secure way for cryptocurrency enthusiasts to manage their assets. Its compatibility with multiple cryptocurrencies and blockchain applications, seamless integration with MetaMask Mobile, and high-security standards make it a reliable choice for users who value convenience and security.


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4.7

Excellent

TrustScore 4.5 out of 5

686 reviews

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Replied to 66% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

It is airgapped

I'm skeptical about anything that is new, but I was surprised about how great this wallet is. It has multiple security features, and a great price. In overall, I'm satisfied.

24 December 2025
Unprompted review
Rated 4 out of 5 stars

Good build quality, packaging and FAQ available to support questions.

The product has a good build quality. The packaging was better than expected. The delivery arrived within a reasonable time period.
The Nexus mobile app could be improved. I had to connect to wallet a second time before balance would appear, my XLM coins are not listed on the app and there is no option for me to set a password on the app to prevent someone else seeing the full value of my wallet. Overall a good experience so far. Also nice to receive delivery with no EU import taxes being added.

23 December 2025
Unprompted review
Rated 5 out of 5 stars

I have purchased 3 keystones

I have purchased 3 keystones, I like the way they look and feel. I kept one for my personal use and gifted 2 others, to a family member and one to a friend. These pair well with any hardware wallet, I keep a written copy of my Key, and then I keep the Keystone sealed and in my safe. I am very comfortable with the concept and knowing that even if my house were to catch fire, I would still be able to retrieve my key. AAA+ I highly reccommend the Keystone tablet products, well worth the money especially if you can get them on sale.

1 December 2025
Unprompted review
Rated 1 out of 5 stars

Horrible Product

Not user friendly, NONE of the QR codes work, It is next to impossible to line the QR codes up with my computer screen to scan them, no human reps to SPEAK to for help (email and online is not SPEAKING, it's TYPING and it's insanely inefficient). Just overpriced garbage. I cannot stand QR codes and didn't realize that 'air gap' meant that QR codes would be necessary for this device to be of any use- very misleading.

When I start my device it shows the icons for the cryptos that I have set it up for, when I click on those icons a QR code shows up and I can't do anything with the QR code because it doesn't work. Same thing with the software wallet. Not to mention, that my exchange doesn't accept QR codes so I have to manually type addresses into my exchange if I want to move any crypto which is pointless to do with this device since I can't access it once it's sent to my device's address anyways.

It blows my mind that in 2025 we have so many high tech products that are user friendly, effective and efficient like cellular phones, online exchanges, and laptops, but cold wallets like those by Keystone are user unfriendly, difficult to use, inefficient, and a waste of time and money.

The tech industry loves to claim that high tech makes life easier, but at this stage in the game, it makes everything way more costly, slow, inefficient and frustrating.

My advice: create a better quality product that is user friendly, comes with PAPER instructions that are CLEAR, and offer customer support over the PHONE like it's 1995 when every process wasn't a major pain in the rear end.

Would not buy again and am telling everyone that I know not to purchase this junk. And if Keystone was truly sorry for my bottom of the barrel experience, then they'd offer me a solution instead of pure lip service apologies.

11 December 2025
Unprompted review
Keystone Wallet logo

Reply from Keystone Wallet

We’re truly sorry to hear about your experience and understand how frustrating this must have been for you. If the product didn’t meet your expectations, we completely understand why you’d feel disappointed, and we appreciate you taking the time to share your honest feedback.

Regarding the QR code issue, could you please let us know whether the problem occurs with the QR codes shown on the Keystone device, or with the QR codes generated by the software wallet you are using? This will help us better understand what’s going wrong and guide you more effectively.

We also want to clarify that “air-gapped” means the device stays physically isolated from the internet and communicates via QR codes. This design is intentional and is widely recognized as one of the most secure ways to protect digital assets. That said, we understand that this approach may not suit everyone’s preferences, and we’re sorry if this wasn’t clear enough beforehand.

Although we don’t offer phone support, our customer support team is made up of real people who genuinely want to help. You’re very welcome to email us (support@keyst.one) with more details, and we will get back to you within 24 hours to assist as best as we can.

Rated 5 out of 5 stars

Great value for a good price!

I have purchased a keystone before, so this is my second one and I love it! It is packed in a beautiful box and you can easily add your seed phrases in it to store it securely.

16 December 2025
Unprompted review
Rated 5 out of 5 stars

Top 2 hardware wallet so far

This is a top of the line hardware wallet.as someone with multiple trezors multiple ledgers ellipals and tangems and waiting on a secux I can say this is on par with my model7. Can't wait to compare with the coldcard and jade which I can't open til christmas. Wish the app worked for the pro3. Thays the only thing I dislike is the lack of app interface since balances aren't shown on device.

10 December 2025
Unprompted review
Rated 1 out of 5 stars

It was bad

It was bad, as i was lied to after i paid

7 November 2025
Unprompted review
Keystone Wallet logo

Reply from Keystone Wallet

We’re truly sorry to hear that you feel this way, and we understand how disappointing and upsetting it can be to feel misled after making a payment. That’s definitely not the experience we want any customer to have.

We’d really like the chance to understand what happened and see how we can make things right for you. If you’re willing, please share more details about the situation or your order, and our team will look into it carefully and follow up with you as soon as possible.

Rated 5 out of 5 stars

Great communication.

My package went missing so I contacted keystone and received multiple replies extremely quickly to my questions. Turns out my package has been delivered without my knowledge days earlier but the Comms were first rate. Excellent vendor.

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Intuitive, and truly user-focused hardware wallet

My experience with Keystone Wallet has been excellent so far. The air-gapped design gives me strong confidence in security, and the QR-code signing process is both intuitive and well thought out. The build quality feels solid and premium, and the large touchscreen makes daily operations clear and easy, even for complex transactions.

What I appreciate most is the balance between high security and usability. Setup was straightforward, firmware updates were smooth, and multi-chain support works reliably with popular software wallets. It’s clear the team understands both security best practices and real user needs.

Overall, Keystone Wallet is a great choice for anyone who values serious security without sacrificing convenience. Highly recommended for long-term crypto holders.

15 December 2025
Unprompted review

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