JBL GmbH & Co. KG Reviews 

Try to get support, lol. I have message them in English, the they replied in german, very helpful not and rude, there substrate is rubbish, especially the sansibar, it has ruined my fishtank, as I have put this substrate over my eco complete, impossible to seperate it, to save my eco complete substrate, I have given up after 4hrs, not even done quarter, taking too much time to fix this mess, £400 of eco complete destroyed by jbl sansibar substrate, THIS IS MY LAST WITH THESE PEOPLE, I WILL NEVER SUPPORT THIS COMPANY AGAIN, unless they are willing to pay for my losses, also I an giving up my aquarium hobby, I have lost too much money already because of JBL products 😢

Does not follow EU regulations. Prepare for legal action to enforce your rights!

Volgt EU wetgeving niet. Gerechtelijke stappen nodig om je rechten af te dwingen!

I bought several products from JBL and they're by far the worst experience i had with aquarium accessories suppliers. Not only out of 3 products 2 of them were defective, but for the 3rd one they blamed me for "mismanipulation" , while nothing was specified in their instructions manual and refused to exchange/refund anything.

Avoid at all costs , worst customer experience even than chinese suppliers, and VERY expensive for the quality of the products they really provide.

PS : co2 kits , and you're 4 years late ... so i don't have any ticket number anymore. Hopefully your services will improve from now on?

Never known such a bad company from Germany. Utter crap.

Their stuff is crap, I bought a lot of monies worth of artemio products.. Only a 50% hatch rate!

Even your poor strainer that comes with the breeding kit does not let ANY brine shrimp through, it won't even let a SINGLE DROP OF WATER THROUGH!!! JBL = The worst aquarium items I have ever bought in my 28 years of aquarium keeping!

Customer service = No response 0/10, Never get any response on their website when you open a ticket.

JBL Brine shrimp breeding kit = 4/10, Impossible to use the useless piece of crap strainer as it doesn't work. It won't even let 1 drop of water through! The rest "looks" nice. I don't know how long it will last though as google searches show their kits break down a lot, especially the cheapo air pump that comes with it.

Brine shrimp eggs (JBL Artemio mix) = 5/10. 25.5C, 2 spoons of eggs / salt, only a 50% hatch rate! And I waited 48 hrs in total, (it was 40% hatch rate in 24hrs). Utter crap! I get more Brine shrimp from a cheap £10 hatch kit. It doesn't help that they can't even get their own business to agree on what ratios to use! The instructions in the box say 2 spoons but their official German website says 3 spoons.

Very incompetent!

They should be ashamed!

Edit: 10th February 2022, in reply to you, why would I still have a ticket? This was 4 YEARS AGO NOW. It takes you four years to respond? Just goes to show how shoddy you are.