Indigo Home and Gift Reviews 193

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 70 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the staff for their exceptional helpfulness, knowledge, and pleasant demeanor, making the entire process smooth from initial visits to delivery. People are delighted with the quality and design of the products, often describing them as gorgeous, comfortable, and fitting perfectly in their homes. The delivery service is consistently highlighted as excellent, with friendly, professional, and efficient delivery teams who often go above and beyond to set up furniture and provide updates. However, some customers mentioned dissatisfaction with the delivery team not taking away packaging, finding it inconvenient to dispose of themselves. A few people also experienced minor issues like small scratches on products or vague information regarding delivery times.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as very helpful, friendly, and... See more

Product

Consumers are delighted with the product quality, often describing items as stunning, gorgeous, and... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the delivery men as friendly,... See more

Service

Customers consistently note positive experiences with service, describing it as first-class and exceptional... See more

Quality

Customers consistently report high satisfaction with the quality of products, describing them as excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

There are not enough stars that can reflect the great folks at Indigo are. Another company had badly let me down. I spent an afternoon calling round companies in an attempt to source particular tabl... See more

Company replied

Rated 5 out of 5 stars

Christine Elliott received our two new sofas Rob and Andy were well within the time frame they unpacked put legs on and then the cushions they were polite and efficient. From my first visit to Indigo... See more

Company replied

Rated 5 out of 5 stars

Very helpful staff, nothing too much trouble. Ordered a sofa recently which is gorgeous and individual! Got a loan couch delivered which helps me with being left without a sofa from one of the bi... See more

Company replied

Rated 5 out of 5 stars

Karen, the interior designer for Indigo, came to our home to discuss ideas. She was amazing and helped us so much! All the ideas she gave us were excellent and have worked well. Brilliant service... See more

Company replied


Company details

  1. Furniture Store

Written by the company

Indigo Home & Gift is a family owned furniture company, the largest independently owned on the Wirral. Selling high quality bespoke sofas, modern furniture and offering home interior designs, at affordable prices.


Contact info

4.8

Excellent

TrustScore 5 out of 5

193 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Outstanding products and service

Everything about our experience with Indigo has been first class, from our first visit to the showroom to the delivery guys leaving the house.
They have a great range of products at very reasonable prices and the service from the instore staff is excellent.
The new dining room furniture we bought arrived on the day expected and they have a tracking system to allow you to see exactly when they’re likely to arrive.
The two guys who delivered the furniture were great - sadly I didn’t get their names - but they were very careful bringing everything in and made sure everything was properly assembled.
We are delighted with our purchase and will definitely put Indigo at the top of our list for future purchases.

18 April 2026
Unprompted review
Rated 5 out of 5 stars

Staff very helpful

Staff very helpful, they have good knowledge about their products.
Delivery and set up for our table was a very reasonable price.
Delivery was booked in as described by the saff member. Delivery men were on time, very pleasant and did a good job. Overall a great experience.

12 April 2026
Unprompted review
Rated 5 out of 5 stars

Made up with my bargain

Made up with my bargain, near gave up and low and behold a great purchase was had. Had small scratches but with a wood pen they are nowhere to be seen. Yet saved £££

12 April 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service from beginning to end…

Fantastic service from beginning to end . Service in store right through to delivery. They delayed ordering of sofas to fit in around our timeline and then later delayed delivery a couple of weeks too as we weren’t quite ready. All staff were extremely helpful and polite . Exceptional service and products .

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful quality furniture

This shop is just amazing. A beautiful range of quality products at reasonable prices. Staff go out of their way to help and it's a pleasure to just browse with no hard sell at all. There is a delightful cafe within the shop which sells divine food in a gorgeous environment.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Have had furniture from Indigo before

Have had furniture from Indigo before, and has lasted for over ten years.
So I decided to buy some new furniture, and the first shop I went to was Indigo it was very friendly service that gave me a good deal, and delivered and set up from friendly staff.
I would highly recommend.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

A really good shopping experience

A really good shopping experience, knowledgeable staff who don't fuss but are there when you need them.
Plenty of choice at a reasonable price. We ordered a few pieces of furniture and it was delivered in good time by the friendly and helpful delivery men.
We have been back since to buy some accessories and had a lunch in the lovely cafe inside.
Would definitely recommend them to anyone.

31 January 2026
Unprompted review
Rated 5 out of 5 stars

A lovely store with very helpful staff

A lovely store with very helpful staff. I have bought a lot of items here. They provide an assembly service, at a small price, which is very professional. I can recommend this store for home furnishings, at a good price that look great in the home.

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Dining furniture

Good level of service in the shop, clear order process and excellent installation service.
Quality of the products we purchased was excellent

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent from start to finish

From start to finish, our Indigo experience - purchasing a new 3 piece suite, could not have been bettered. Salesperson Alice was very pleasant. Well informed, helpful and patient, but not at all pushy. Our order was ready a week or two ahead of schedule and communications about the delivery were very professional. The delivery guys (Rob and Andy) could not have been nicer or more accommodating. I've worked 40 years in retail and recongize good service when I see it. We are delighted with our purchase and based on this, our first purchase from Indigo, would not hesitate in recommending them.

13 February 2026
Unprompted review
Rated 5 out of 5 stars

I had my to sofas delivered this…

I had my to sofas delivered this morning am over the moon ,even keeping me fully updated before indigo is in my opinion thee best in the country for quality ,the lads brought the in even though there heavy still were smiling and kind ,the delivery men are a credit to indigo cant thank them enough

11 February 2026
Unprompted review
Rated 4 out of 5 stars

Long wait but very happy

Waited nearly 9 weeks for sofa so one star missing, but the sofa is stunning! Delivery guys where great. Paid premium money but beautiful sofa. Very happy!

28 January 2026
Unprompted review
Indigo Home and Gift logo

Reply from Indigo Home and Gift

Dear Mr Dodd,

Thank you so much for your lovely comments about the sofa, we are really pleased to hear that you love it and that our delivery team looked after you.

We were a little disappointed to see the star rating reduced due to the wait time, as the lead time quoted on your order was mid to late January and your sofa was delivered on the 28th January, which was well within the timescale provided at the point of purchase.

That said, we truly appreciate you choosing Indigo and are delighted that you are happy with the finished piece. Thank you again for your kind words and for supporting our small, family run business.

Many thanks,
Indigo Home & Gift.

Rated 1 out of 5 stars

My wife and I enjoy shopping in Indigo…

My wife and I enjoy shopping in Indigo stop over the Christmas holiday 2025 we purchased a rug for the lounge unfortunately we gave in the wrong dimensions for the rug and came to see you to exchange for a bigger size. After the conversation with one of the sales representatives it turned out that the rug could not be exchanged because it was done through a sales representative who would not take the carpet back you offered to take the rug Park to try and sell on the shop floor for 50% less than we purchased it. This didn’t resolve the problem it just upset my wife and I as we still have a rug that doesn’t fit and no rug to go into our lounge very disappointed won’t shop there again and I’m still left with a rug that No user ornament stop

7 January 2026
Indigo Home and Gift logo

Reply from Indigo Home and Gift

Dear Mr Thomas,

We are genuinely disappointed to receive a 1 star review, particularly as we did offer a goodwill gesture that we were not obliged to make.

As clearly stated on our order forms, at the till, and within the returns policy on our website, items that are ordered in specifically for a customer are not eligible for refunds, exchanges, or credit notes. The rug in question was ordered to the dimensions provided to us at the time of purchase.

Despite this, we offered to take the rug back into store and sell it on your behalf at a reduced price, with the proceeds credited towards a replacement rug. This was intended as a goodwill solution to help resolve the situation.

For clarity, we have worked with our rug supplier for over four years, and during that time we have never stocked or ordered an 80cm x 150cm rug, either for our shop floor or for a customer. This reinforces that the item was specially ordered based on the measurements supplied by yourselves.

We believe the solution offered was a fair and generous one, given the circumstances. As a small, family owned business, our loyal team work extremely hard to provide excellent service, which is reflected in the 200 plus five star reviews we are proud to have. Receiving such a negative review after offering a reasonable resolution is genuinely disheartening.

Our offer remains open, and if you would like to take us up on it, please do not hesitate to contact our team.

Many thanks,
M Walker,
Sales Director

Rated 5 out of 5 stars

Top quality

Just love the quality of goods that Indigo offer. Staff are always helpful and will go out of their way for you.
The table lamp l bought is top quality and looks amazing in my living room.
Have received so many complimentary comments

15 January 2026
Rated 5 out of 5 stars

I like browsing in Indigo as they have…

I like browsing in Indigo as they have a good selection of furniture etc. Helpful staff. Cannot really comment on any further as paid for furniture in full but have not yet received it and vague about when I will- maybe 1 or 2 weeks

9 January 2026

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