The products are sublime Communication is slow to respond on questions, should be much improved packaging wonderful, but please get rid of all the bubble warap in transport There are many good alte... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered a top for NYE, 10 days prior the date. 3 weeks later I still haven’t received anything.. The customer service is almost nonexistent. I am very disappointed as I was really looking forward... See more
Our 13 year old twin daughters begged to see NYC for Christmas . We had a lovely time at the Lotte Palace , beautiful and definitely felt the Christmas spirit. A mixed up wit... See more
Beautiful smelling products - the only reason I have scored 1 star less is for the stickers used on the products. For premium priced Spa products, i would have liked to see print on the bottles, not s... See more
Company details
Information provided by various external sources
ILA DEFINES ORGANIC LUXURY IN A WAY WHICH IS INTELLIGENT, HOLISTIC AND SOPHISTICATED IT IS A GROWN-UP SKINCARE AND LIFESTYLE BRAND, ROOTED IN MOTHER NATURE, BLESSED WITH GOOD INTENTIONS AND DELIVERED WITH JOY AND LOVE. ILA NURTURES ON A VERY DEEP LEVEL, DELIVERING WARMTH AND INCLUSIVITY, AND CREATING AN ATMOSPHERE OF PEACE AND SERENITY.
Contact info
Ila Spa Ltd, Unit 5, Gate Farm, OX20 1DB, Kiddington, Oxfordshire, United Kingdom
- 01608 677676
- info@ila-spa.com
- ila-spa.com
People also looked at
All delivered on time
All delivered on time, nicely packed and with a little present as well. Highly recommended!
29 May 2019
Unprompted review
employs very bad :(
21 May 2019
Unprompted review
Reply from ila
Hi Mildred,
I am so sorry to hear that you did not have a good experience. Please could you contact our customer service team (email: info@ila-spa.com) so that we can look into this further for you.
Best wishes,
ila
So far very positive
So far nothing to complain about. Delivery is super fast, ordering is straightforward. Samples are included though personally I'd prefer to be able to choose which samples to get. The products are lovely, I first discovered Ila at Net-a-Porter years back, unfortunately they stopped stocking it so now I order directly from the website.
I wish they stocked the muds they use in their Body Energy wraps, I'd love to be able to get a wrap at home!
9 April 2019
Unprompted review
In love with rose hydrolat
4 April 2019
Unprompted review
Amazing facial
Amazing facial. Felt so relaxed afterwards and skin looked great. I have never had a facial as good as this.
Head to toe massage truly wonderful with divine Ila products. Oils are hand pressed and expertly sourced from every corner of earth They are truly the best products I have ever used. I have a well stocked bathroom cupboard so I can enjoy Ila experience at home too.
28 March 2019
Unprompted review
Product Review
Products delivered in good condition and the product itself is amazing, I like it very much since it is a natural ingredients and the free samples are great☺
28 March 2019
Unprompted review
ILA body balm
Excellent products, service and no heatitation to recommend
12 March 2019
Unprompted review
I love this product
I love this product! The smell is divine, it leaves my skin nourished and it comes in a glass bottle 👍. The only thing that I will suggest is to be more concious when packing the product for delivery (I received it involved in a lot of platic package /wrap) .
12 March 2019
Unprompted review
Wonderful and swift service and extra…
Wonderful and swift service and extra assistance provided to clarify my order.
28 February 2019
Unprompted review
Reply from ila
Dear Emma,
Thank you so much for your review. We really value our feedback.
Best wishes,
ila x
Excellent products for my teenage boy
Excellent products for my teenage boy
It made his skin free from spots he used it for 4 years now.
27 February 2019
Unprompted review
Reply from ila
Dear Cheryl,
Thank you so much for your review. We would love to know which products from our ranges your son uses?
Best wishes,
ila x
Beautiful products!!
Beautiful products!!! Excellent service. Thank you so much. Would highly recommend x
26 February 2019
Unprompted review
Reply from ila
Dear Katrina,
Thank you so much for taking the time to leave a review. We really appreciate feedback from our customers.
Best wishes,
ila x
Very pleased with what I ordered as…
Very pleased with what I ordered as well as the samples that were sent too!
26 February 2019
Unprompted review
Reply from ila
Dear Pam,
Thank you so much for leaving a review.
We hope you enjoy trying some new samples!
Best wishes,
ila x
Top organic skincare
Top organic skincare, with great customer support.
20 February 2019
Unprompted review
I just love the yellow candle
I just love the yellow candle. It’s my favorite ever. Thank you
20 February 2019
Unprompted review
I live in Spain and I just to encourage…
I live in Spain and I just would like to encourage you to buy Ila in their web page; the international shipping was free and really quick and I got free samples of Ila scents too. I will definetely buy again on Ila's web page. Thank You!
30 January 2019
Unprompted review
Reply from ila
Thank you for your lovely review. We are so glad that you had a great experience with our website.We hope you enjoy our products Best wishes, ila
The products are sublime
The products are sublime
Communication is slow to respond on questions, should be much improved
packaging wonderful, but please get rid of all the bubble warap in transport
There are many good alternatives, biodegradable that would suit the brands philosophy
11 January 2019
Unprompted review
Reply from ila
Hi Marlies,
Thank you for your honest review. We will definitely look into these issues that you have raised.
Best wishes,
ila
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.