Outstanding customer service following…
Outstanding customer service following a minor issue, really competitive pricing.
8 May 2026
Unprompted review
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Company details
Information provided by various external sources
We are family owned business offering premium quality hardwood and softwood timber across United Kingdom. We are timber merchants providing timber products.
Contact info
United Kingdom
- iitimber.co.uk
3.6
Average
2 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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I have been using these guys for my…
I have been using these guys for my project over the last 4 years. I purchase from those Hurdsfield branch but the delivery is run out of Macclesfield. There have been no issues with the purchase side of things intact that is often above an beyond, but Macclesfield is disorganised and dishonest to cover up mistakes. I have now been waiting for my delivery for well over a week. Initially it was for due to no stock which is forgivable, but since then they have been less than incompetent. Saying it will be delivered when they know it won't. Arranging deliveries for the 1 day I say I'm not around and basically I've sat in for 3 different days waiting and I've still not got the full order!!!
Sadly, this is not the first time they've let me down. I can assure you it will be the last!
16 May 2025
Unprompted review
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