Hit Reviews 

5,244
•
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Two orders in the last week or so and both brilliant as usual. I actually messed up and put the wrong delivery address on one but a quick email and prompt reply sorted the issue straight away. Shop wi... See more

Rated 5 out of 5 stars

Ordered a game that was over £20 cheaper than anywhere else - never used or heard of this website before so was a bit tentative but after reading the reviews I went for it. Free shipping, 2-4 working... See more

Rated 5 out of 5 stars

perfectly on time with the delivery time and two of the items i ordered came in perfect condition :) but unfortunately one of the steelbooks in the shipment did arrive with mysterious markings on the... See more

Rated 1 out of 5 stars

False price/stock advertising. Bought Jedi Survivor on their site on sale only to be told later that they've cancelled the order as they ran out of stock and 'couldn't turn off the option'. Edit -... See more

Company details

  1. Video Game Store

Written by the company

Hit: Your Ultimate Destination for Video Games Hit is an independent online retailer based in the UK, offering an extensive range of video games for every platform, from the latest releases to timeless classics. Whether you’re a casual gamer or a competitive enthusiast, we are your go-to destination for everything gaming. With a sharp focus on competitive pricing and exceptional customer service, Hit ensures that you never have to compromise on quality or value. We’re passionate about providing the best possible experience for our customers, delivering the most sought-after titles, accessories, and gaming merchandise directly to your door.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

5K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(5,244)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Castlevania: Belmont's Curse

I've used Hit in the past and had a great experience then, and this time was no different. After an unfortunate experience with another store, I found that Hit.co.uk had Castlevania: Belmont's Curse for a slightly lower price than any other store. They shipped it 2 days ago to ensure that if I had to wait 3 days for shipping, that it would still arrive on release, but I got it a day early and have been playing it all day! I think this really shows how well they take care of their customers. Thanks!

14 October 2026
Unprompted review
Rated 5 out of 5 stars

Always brilliant.

Two orders in the last week or so and both brilliant as usual. I actually messed up and put the wrong delivery address on one but a quick email and prompt reply sorted the issue straight away. Shop with confidence. Excellent customer service.

13 October 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful & would order from again!

perfectly on time with the delivery time and two of the items i ordered came in perfect condition :) but unfortunately one of the steelbooks in the shipment did arrive with mysterious markings on the covering and a small dent on the back of the actual steelbook. nothing major, but still was disappointing and not ideal. customer support were quick to reach out and kindly help resolve the problem though. I would happily buy from them again and hope to do so in the future.

13 October 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Ordered a game that was over £20 cheaper than anywhere else - never used or heard of this website before so was a bit tentative but after reading the reviews I went for it. Free shipping, 2-4 working days but they shipped the same day and I received it the next day! Everything was well wrapped and protected and in it's shrink wrap. Very impressed and will use again!

9 October 2026
Unprompted review
Rated 5 out of 5 stars

Purchased the FF 1-6 pixel remaster

Purchased the FF 1-6 pixel remaster and it came very quickly and packaged very nicely. The price was really good as well. I would definitely buy from hit again and would recommend others to do the same.

28 September 2026
Unprompted review
Rated 1 out of 5 stars

Do not buy from this company

Do not buy from this company, they are scalpers, mortal shell 2 59.99 retail, these guys trying to follow trend of scalpers by listing a retail item for £89.99 even the developers of the game and I quote “ Hey,Yeah it's pretty ridiculous”

20 August 2026
Unprompted review
Hit logo

Reply from Hit

Thank you for your feedback.

The price of the Mortal Shell 2: Revered Edition is higher than the standard retail price due to its extremely limited availability and the higher cost at which we have been able to source our stock.

Our pricing reflects our actual cost of acquiring the product and the current availability of stock. We always aim to price our products as competitively as possible while ensuring that we can source and supply them.

We appreciate your feedback and understand your concerns regarding the price.

Rated 5 out of 5 stars

Highly recommend HIT

Hit is amazing to order through very easy to find ps4 and ps5 games. Fantastic service from Kevin and answers all Email enquiries quickly. I would definitely recommend them to anyone as much better and cheaper than the bigger companies out there a pleasure to deal with

8 July 2026
Unprompted review
Rated 5 out of 5 stars

I’ve been shopping with Hit for a…

I’ve been shopping with Hit for a number of years now, and I’ve never had any serious issues. Orders are always straightforward, the pre-order system is simple and reliable, and they now offer a genuinely good rewards scheme too.

Their customer service is polite, open and honest. If a delay happens or something (rarely) goes wrong, they don’t fob you off with generic customer service responses—they’re upfront about the situation, which is something I really appreciate.

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Great website and perfect service

Having never used this website before I was a bit weary about the service provided. Ordering my item was simply and straightforward. My query email was responded to promptly and all questions were answered politely and with a professional courtesy that inspired confidence in the company. Item was dispatched quickly and arrived the next day. Very happy with my purchase and the service received from the staff. Would recommend purchasing from this company.

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Always an excellent experience

Always an excellent experience. Very friendly and go the extra mile to try to help .Very competitive prices but for me the personal touch makes them stand out from big businesses like Amazon. I buy a lot of games from them and unlike some of their competitors don't charge you for pre orders until they are ready to be dispatched. They deserve your time and your support and I can't recommend them enough

9 May 2026
Unprompted review
Rated 1 out of 5 stars

I bought a game in good faith!

I bought a game in good faith and I thought it was a respectable company... after receiving a faulty product, they refused my return request, so I would avoid them in future... take your money with no problem! buyers beware!!

5 May 2026
Unprompted review
Hit logo

Reply from Hit

We’re sorry to hear that you’ve been disappointed with your experience. Please contact our customer service team directly so we can review the issue and assist you further with your order and return request.

We take customer feedback seriously and would appreciate the opportunity to look into this for you.

Rated 3 out of 5 stars

Good company/prices but slow delivery

Good company with good prices as long as you can wait for your item. They really need to improve delivery times. I’ve tried to support them for a while now by preordering from them but I consistently never get the game on release day. Usually not even the day after. It’s always a couple of days after release day. Takes of Berseria released yesterday (a Friday), Royal Mail will deliver on Monday/Tuesday. Not good enough if I’m honest. Even things in stock seem to take 2-3 days longer than everywhere else. A good company that I will continue to use but having second thoughts about pre ordering with going forward.

28 February 2026
Unprompted review
Hit logo

Reply from Hit

Thank you so much for your continued support and for taking the time to leave such honest feedback. We really do appreciate it.

We’re a small independent company and we rely on Royal Mail to deliver our orders. It’s always frustrating for us as well when an item doesn’t arrive as quickly as we’d like, especially with pre-orders where we know customers are excited to play on release day.

At checkout, we offer a few different postage options. To help keep our prices as competitive as possible, our standard or free delivery option is Royal Mail 48, which is an untracked service that typically takes 2 working days. For pre-orders dispatched the day before release, we upgrade them to Royal Mail 24. While this works well for the vast majority of orders, it unfortunately does not always guarantee delivery on release day.

For customers who would prefer a tracked service, there are tracked postage options available at checkout. We would always recommend selecting one of those if release-day delivery is important.

We truly value your support and completely understand your concerns about pre-order timing. Your feedback is important to us and we are always looking at ways to improve where we can. If there is ever anything we can do to help with a specific order, please do not hesitate to get in touch directly.

Thanks again for supporting an independent retailer. It really does mean a lot to us.

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