Two orders in the last week or so and both brilliant as usual. I actually messed up and put the wrong delivery address on one but a quick email and prompt reply sorted the issue straight away. Shop wi... See more
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Ordered a game that was over £20 cheaper than anywhere else - never used or heard of this website before so was a bit tentative but after reading the reviews I went for it. Free shipping, 2-4 working... See more
perfectly on time with the delivery time and two of the items i ordered came in perfect condition :) but unfortunately one of the steelbooks in the shipment did arrive with mysterious markings on the... See more
False price/stock advertising. Bought Jedi Survivor on their site on sale only to be told later that they've cancelled the order as they ran out of stock and 'couldn't turn off the option'. Edit -... See more
Company details
Written by the company
Hit: Your Ultimate Destination for Video Games Hit is an independent online retailer based in the UK, offering an extensive range of video games for every platform, from the latest releases to timeless classics. Whether you’re a casual gamer or a competitive enthusiast, we are your go-to destination for everything gaming. With a sharp focus on competitive pricing and exceptional customer service, Hit ensures that you never have to compromise on quality or value. We’re passionate about providing the best possible experience for our customers, delivering the most sought-after titles, accessories, and gaming merchandise directly to your door.
Contact info
1 A P Ellis Road, GL54 2QB, Upper Rissington, Cheltenham, United Kingdom
- shop@hit.co.uk
- hit.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
This company is brilliant.ps5 games at…
This company is brilliant.ps5 games at a fair price and they deliver quickly.I recommend HIT for computer games.
Castlevania: Belmont's Curse
I've used Hit in the past and had a great experience then, and this time was no different. After an unfortunate experience with another store, I found that Hit.co.uk had Castlevania: Belmont's Curse for a slightly lower price than any other store. They shipped it 2 days ago to ensure that if I had to wait 3 days for shipping, that it would still arrive on release, but I got it a day early and have been playing it all day! I think this really shows how well they take care of their customers. Thanks!
Always brilliant.
Two orders in the last week or so and both brilliant as usual. I actually messed up and put the wrong delivery address on one but a quick email and prompt reply sorted the issue straight away. Shop with confidence. Excellent customer service.
Very helpful & would order from again!
perfectly on time with the delivery time and two of the items i ordered came in perfect condition :) but unfortunately one of the steelbooks in the shipment did arrive with mysterious markings on the covering and a small dent on the back of the actual steelbook. nothing major, but still was disappointing and not ideal. customer support were quick to reach out and kindly help resolve the problem though. I would happily buy from them again and hope to do so in the future.
Fantastic service
Ordered a game that was over £20 cheaper than anywhere else - never used or heard of this website before so was a bit tentative but after reading the reviews I went for it. Free shipping, 2-4 working days but they shipped the same day and I received it the next day! Everything was well wrapped and protected and in it's shrink wrap. Very impressed and will use again!
Purchased the FF 1-6 pixel remaster
Purchased the FF 1-6 pixel remaster and it came very quickly and packaged very nicely. The price was really good as well. I would definitely buy from hit again and would recommend others to do the same.
New customer, Great site and will definitely from them order again
Great site.
The only place only I could find the game that I wanted after Amazon let me down.
I also needed to ask a question about delivery and got a very swift response from Kevin, with great customer service all around.
I highly recommend them.
Some great deals on here if you know…
Some great deals on here if you know what you're looking for!
The owner and staff are also lovely and helpful if you reach out to them!
Highly recommend!
Fantastic company
Fantastic company! great prices and always deliver on time! I will use these guys again :)
Do not buy from this company
Do not buy from this company, they are scalpers, mortal shell 2 59.99 retail, these guys trying to follow trend of scalpers by listing a retail item for £89.99 even the developers of the game and I quote “ Hey,Yeah it's pretty ridiculous”

Reply from Hit
What a great site
What a great site! Bought a couple of games on here, they had the best price and delivery was quick. So glad I discovered them. Will definitely be back for more.
Highly recommend HIT
Hit is amazing to order through very easy to find ps4 and ps5 games. Fantastic service from Kevin and answers all Email enquiries quickly. I would definitely recommend them to anyone as much better and cheaper than the bigger companies out there a pleasure to deal with
I’ve been shopping with Hit for a…
I’ve been shopping with Hit for a number of years now, and I’ve never had any serious issues. Orders are always straightforward, the pre-order system is simple and reliable, and they now offer a genuinely good rewards scheme too.
Their customer service is polite, open and honest. If a delay happens or something (rarely) goes wrong, they don’t fob you off with generic customer service responses—they’re upfront about the situation, which is something I really appreciate.
First time buyer and was very please…
First time buyer and was very please with fast delivery and collectors edition well packed. Will definitely use again
Great website and perfect service
Having never used this website before I was a bit weary about the service provided. Ordering my item was simply and straightforward. My query email was responded to promptly and all questions were answered politely and with a professional courtesy that inspired confidence in the company. Item was dispatched quickly and arrived the next day. Very happy with my purchase and the service received from the staff. Would recommend purchasing from this company.
Excellent
Thank you so much received my game before the release date. One happy customer. ☺️
Always an excellent experience
Always an excellent experience. Very friendly and go the extra mile to try to help .Very competitive prices but for me the personal touch makes them stand out from big businesses like Amazon. I buy a lot of games from them and unlike some of their competitors don't charge you for pre orders until they are ready to be dispatched. They deserve your time and your support and I can't recommend them enough
I bought a game in good faith!
I bought a game in good faith and I thought it was a respectable company... after receiving a faulty product, they refused my return request, so I would avoid them in future... take your money with no problem! buyers beware!!

Reply from Hit
Price + Experience.
I bought PS5 games from them and my experience was damn good in terms of pricing.
Good company/prices but slow delivery
Good company with good prices as long as you can wait for your item. They really need to improve delivery times. I’ve tried to support them for a while now by preordering from them but I consistently never get the game on release day. Usually not even the day after. It’s always a couple of days after release day. Takes of Berseria released yesterday (a Friday), Royal Mail will deliver on Monday/Tuesday. Not good enough if I’m honest. Even things in stock seem to take 2-3 days longer than everywhere else. A good company that I will continue to use but having second thoughts about pre ordering with going forward.

Reply from Hit
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