Pocket Reviews 475

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 461 reviews, reviewers overwhelmingly had a great experience with this company. Customers are really happy with the product, highlighting its positive impact on their workflow and daily lives. Many appreciate the device's sleek design and ease of use, along with the excellent quality of its AI-powered summaries and transcriptions. People find it incredibly helpful for staying present in meetings and conversations, as it eliminates the need for manual note-taking. However, some customers also noted occasional issues, such as the device not always recording due to user error, or difficulties in clearly capturing the voices of others, especially in noisy environments. A few users also experienced the app starting in the wrong language or had minor concerns about the device's physical attachment and durability.

What people talk about most

User experience

Customers had positive experiences with user experience. Many reviewers found the device easy to use, with... See more

Product

Reviewers mention positive feedback about the product, often describing it as a "game changer" and... See more

Application

People report positive experiences with the app, praising its user-friendly interface and the ability to edit... See more

Quality

Consumers find quality to be positive, with many praising the product as outstanding and exceptionally... See more

Artificial intelligence

Users describe positive interactions with artificial intelligence. Customers praise the high accuracy of AI... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This device has literally changed my life. I used to be half-present during meetings because I was so concerned about taking notes. Now, I am fully engaged during every interaction and the note taking... See more

Rated 5 out of 5 stars

Just great! Pocket is a way transcript your life, which if it was exciting enough could be a best selling novel of instant recollections: 'The Man who Picked his Pocket'. Damn, why I didn't t... See more

Rated 5 out of 5 stars

Awesome little device that does exactly what I was looking for. Customer service is amazing. And they are literally pushing updates to the app, web app, and device almost daily based on feedback and f... See more

Rated 5 out of 5 stars

I feel like I can focus more in the moment and not on trying to take accurate notes during each call. The Pocket summaries are fantastic and really capture the nuance of each call. The format and stru... See more


Company details

Written by the company

Take Notes in the Real World!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

475 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Up and running in minutes

Up and running in minutes. First time I used it I captured 7 hrs of conversations over several meeting including a walk through moderately noisy manufacturing plant. Great first experience and huge value.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service! I was a little impatient and did not want to wait 20+ days for my Pocket to arrive. I reached out and was greeted by a professional team member whom actioned my concerns immediately. Based on the speedy recovery I purchased the device from another source that was able to deliver quicker and I’ve been using my device for my very hectic life schedule. Love the product and the customer service. Keep up the great work.

6 May 2026
Unprompted review
Rated 4 out of 5 stars

So far, So good…

So far, each meeting has been outlined and properly documented very well. There sometimes some confusion in the interpretation as to individual speakers but overall, I’m very pleased with the outcomes.

15 May 2026
Rated 5 out of 5 stars

This device has literally changed my…

This device has literally changed my life. I used to be half-present during meetings because I was so concerned about taking notes. Now, I am fully engaged during every interaction and the note taking and context retention is 1000x better than I could ever do. I also use an API call to pull transcripts into Claude and WOAH - like I said, life changing.

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Thoughtful and ease of use

Thoughtful, dedicated recording button.
Easy to use app interface.

Updates provide relevant details instead of the generic "improving the app or device".

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Just great

Just great!

Pocket is a way transcript your life, which if it was exciting enough could be a best selling novel of instant recollections: 'The Man who Picked his Pocket'.

Damn, why I didn't think of that sooner!

15 May 2026
Unprompted review
Rated 5 out of 5 stars

I love it

I love it. This thing has been a game changer for me, especially when I make multiple phone calls on a day-to-day basis.

15 May 2026
Rated 4 out of 5 stars

Time saver!

So far it has been awesome to have pocket summarize all the notes. Data accuracy needs improvements and more testing and training with muffled/low volume voices will be super helpful. Overall very happy.

3 May 2026
Unprompted review
Rated 1 out of 5 stars

Misleading advertising, Disappointing & Dishonest

I was interested in buying this product and, when I visited the Pocket website, I was offered a 45% discount in exchange for entering my email address and phone number, which I did. The website stated that the discount would be applied at checkout.

Unfortunately, when I reached the checkout page, the price remained €109 with no discount applied. To double-check, I repeated the process using a different browser and a different email address, this time without accepting the discount offer. Again, the checkout price was exactly the same: €109.

This gives the impression of misleading advertising, which is both disappointing and dishonest for a company seeking customer trust and business. If I have misunderstood or completed the process incorrectly, please let me know and I will gladly update or amend this review.

15 May 2026
Unprompted review
Rated 5 out of 5 stars

It's great… and I am only scratching the surface

So far, I am using Pocket to capture conversations (both live and on the phone) and take the notes I would otherwise have had to take. Being able to =focus entirely on the conversation knowing that the details will be captured for me is fantastic.

Pocket can do so much more, but I haven't had the time to explore its full capabilities. Yet.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Awesome little device that does exactly…

Awesome little device that does exactly what I was looking for. Customer service is amazing. And they are literally pushing updates to the app, web app, and device almost daily based on feedback and feature requests. It’s a key part of my workflow now!

14 May 2026
Rated 5 out of 5 stars

Very impressed. I needed help to set up and get going

I needed help to set up and get going. I received friendly, professional assistance and was successful. My first use showed that this is a really great product that definitely does what it says in the tin. I can envisage finding many productive applications.

13 May 2026
Unprompted review
Rated 5 out of 5 stars

I am loving this device

I am loving this device, it makes my life so much easier. As a policy analyst there are so many things that I have to remember in my day to day; but it's great to have a device that breaks everything down, and then provides a way forward to solving complex issues. I am happy I have this lifeline.

13 May 2026
Unprompted review
Rated 1 out of 5 stars

Poor udpates on order status

I did my research on note takers such as Plaud, Pocket and others and chose to move forward with Pocket. I placed order #77786 a week ago ... and then nothing.

When I inquired on order status, I received the reply below, which was hugely disappointing since I need the note taker for an upcoming trade show. They obviously didn't share this proactively at order time.

As much as I would have preferred trying Pocket, I will cancel my order and purchase Plaud instead as they appear to have available product.

I offered to take any model, any color, but have heard nothing back from their support at HeyPocket.

I just wanted to post this and encourage others to inquire about product availability before or when they order.

BTW - My order status is just stuck on "ordered".
_______________________________________
Hi,

We know the wait has been longer than expected and we're sorry about that. A recent surge in orders has pushed our inventory out of stock, and we're now working through a backlog. New orders are currently looking at a dispatch window of about 2 weeks.

You'll receive tracking as soon as your order ships

We appreciate your patience while we catch up.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Better than expected

This device is better than expected! Loving it and so thankful for the long form and short form breakdowns it offers.

Excited to allow it to help me be better and more efficient.

Makes meetings and conversations more relaxed now that I am not pausing to write and missing information as I try to write things down.

13 May 2026
Rated 5 out of 5 stars

Pocket makes me look good…

This device makes me seem more intelligent than I really am. It does the heavy lifting of keeping all my meeting notes organized, and then gives me to do lists and tasks. I love this thing. I am not an organized person and Pocket has given me some tools to help.

13 May 2026

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