Hemmthebrand Reviews 2

As the other review, I have reason to believe this is a fraudulent website. Initially ordered a set for a holiday in August, the set arrived after I had returned from the holiday in September. I attempted to start the return process through their returns portal immediately after receiving the item. I was unable to do this. I emailed straightaway for help and was told I am unable to return the item. Please note the item was unworn/unopened and within the returns period. Loads of back and forth including an email of the timeline of ‘events’. Multiple emails have been sent and I am now being ignored. Completely unacceptable customer service.

Avoid this company, they advertise items using pictures from other websites and then send very cheap and badly made versions of the product that look nothing like what you have ordered. Then when I tried to return the items for a refund I was told I wasn't couldn't as I had used a discount code to get 10% off my order and 'discounted items are not eligible for refund'. This whole company is a complete scam.