The food itself is delicious (high calorie) but delicious and it’s been so easy to cook and not really think about what’s for dinner postpartum for us. However, our delivery was late and our gel pack... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The food and recipes are excellent However for the last 3 weeks on a row I have been missing a recipe card and tice i had a recipe card for something I did not order. Also, a suggestion if you cou... See more
Company replied
Quality control has gone down. Granted it's small things like missing recipe cards or small ingredients. I live 20 miles from town even the small ingredients are missed. Leaking meat has been a regula... See more
Company replied
Company details
Written by the company
As the world's leading meal kit company, HelloFresh supplies everything you need to prepare quality, delicious, home-cooked meals that require no planning, no shopping and no hassle. Every ingredient needed for our thousands of exclusive recipes is carefully planned, locally sourced and delivered to your door when it’s most convenient for you.
Contact info
3.4
Average
90K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Multiple meal orders have been received…
Multiple meal orders have been received wrong or missing ingredients. Although we like the service the unpredictability has led us to start looking for other options.
13 April 2026
Reply from HelloFresh US
Hi Talia,
Thank you for your review! It is feedback like yours that helps us grow and improve!
While we are sorry to learn of your experience with our services, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you.
We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further.
Thank you for being the best part of HelloFresh
Warm regards,
The HelloFresh Team
Disappointed
There is always something missing. Be it a recipe card or an ingredient or the wrong ingredient. I haven’t even gotten my box yet for this week and it’s 8:48 on Wednesday night. The new delivery people suck. When it was delivered by fed ex it was always early and on time Monday morning.
17 April 2026
Reply from HelloFresh US
Hi Amanda,
Thank you for your review! It is feedback like yours that helps us grow and improve!
While we are sorry to learn of your experience with our services, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you.
We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further.
Thank you for being the best part of HelloFresh
Warm regards,
The HelloFresh Team
Reply from HelloFresh US
Hi Rachel,
Thank you for taking the time to share your review with us. We truly appreciate your feedback and the opportunity to hear about your experience.
Warm regards,
The HelloFresh Team
The timing required for each meals is…
The timing required for each meals is inaccurate and actually requires almost double what the recipe says. Fairly good food but too many ingredients and time required for busy families
15 May 2026
Reply from HelloFresh US
Hi Rxh,
Thank you for your review! It is feedback like yours that helps us grow and improve!
While we are sorry to learn of your experience with our services, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you.
We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further.
Thank you for being the best part of HelloFresh
Warm regards,
The HelloFresh Team
Reply from HelloFresh US
Hi Linda,
Thank you so much for taking the time to leave us a 5-star rating — we truly appreciate it! We’re delighted to hear that you’re enjoying the sustainability of our meals and how they help eliminate food waste. Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The HelloFresh Team
Issues with quality control
I have had issues in the last few months with missing ingredients, missing recipe cards, and wrong meals sent. The quality control seems to be wavering from when I started using this service.
4 May 2026
Reply from HelloFresh US
Hi Isaac,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with recent quality control issues, including missing ingredients, missing recipe cards, and incorrect meals being delivered, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh!
Warm regards,
The HelloFresh Team
We have enjoyed cooking the recipes
We have enjoyed cooking the recipes! Easy to follow instructions. And delicious flavors!
20 May 2026
Reply from HelloFresh US
Hi Carol,
Thank you so much for taking the time to leave us a 5-star rating — we truly appreciate it! We’re delighted to hear that you have enjoyed cooking the recipes and that you find the instructions easy to follow and the flavors delicious! Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The HelloFresh Team
Love the food and recipes generally……
Love the food and recipes generally… but including the meat in the pre-packaged bags would be helpful and prevent mistakes by new unpackers.
8 May 2026
Reply from HelloFresh US
Hi Jessica,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with meat being packaged separately rather than inside the pre-packaged recipe bags, which can cause confusion and unpacking mistakes, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh!
Warm regards,
The HelloFresh Team
The food is great, but...
The food is great. Quality is great. Only negative is that my last box (first one since I came back to Hello Fresh) contained the wrong recipe card for my meal. Kind of a pain in the neck to cook the meal using my phone to view downloaded directions.
13 July 2025
Reply from HelloFresh US
Hi Gina,
Thank you for taking the time to share your review with us and the community. We truly appreciate your feedback and support! We are thrilled to hear that you love our food and quality. However, we sincerely apologize for the mix-up with your recipe card upon your return to HelloFresh. We know how frustrating it is to cook while having to scroll through instructions on your phone. Please rest assured we will share this feedback with our packing team to prevent this from happening again. Your kind words mean a great deal to us and inspire our team to keep delivering the best experience possible.
Warm regards,
The HelloFresh Team
The variety of meals is excellent and I…
The variety of meals is excellent and I really haven't had a bad meal. The increase in portion sizes has been even better than expected. Hello Fresh is continuing to increase its menu choices and options and meals from around the world.
1 May 2026
Reply from HelloFresh US
Hi Stewart,
Thank you so much for taking the time to leave us a 5-star rating — we truly appreciate it! We’re delighted to hear that you find the variety of meals excellent, that you haven't had a bad meal, and that the increase in portion sizes has been even better than expected. Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The HelloFresh Team
It the last several months I've had…
It the last several months I've had more and more issues with the contents of the delivery. Customer support has always been very helpful when I've decided to reach out, but I don't always have the time and energy to do so. It would be better if delivery content was accurate in the first place
I've experienced:
- missing ingredients
- wrong contents of a kit
- whole kits missing (but got the card and the protein)
- ingredients gone bad
28 November 2025
Reply from HelloFresh US
Hi Piper,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with increasing delivery inaccuracies over the last several months, including missing ingredients, incorrect kit contents, entirely missing kits, and spoiled ingredients, as well as the time and energy required to contact support for resolutions, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh!
Warm regards,
The HelloFresh Tea
Missing ingredients & bad quality vegetables
My latest box came with missing ingredient and some bad quality vegetables.
18 May 2026
Reply from HelloFresh US
Hi Brandon,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with your latest delivery arriving with missing ingredients and poor-quality vegetables, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh!
Warm regards,
The HelloFresh Team
Lately this has not been a reliable service
Usually my box comes every Wednesday but I didn’t get a box last week and my box is late this week. Sometimes the meals don’t match the meals but the instructions can be found on the website Not sure what’s going on may cancel
12 May 2026
Reply from HelloFresh US
Hi Marie,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with recent delivery failures and delays, including a missing box last week and a late delivery this week, as well as receiving meals that do not match your order, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh!
Warm regards,
The HelloFresh Team
My order was 3 days late and warm when…
My order was 3 days late and warm when it got to me had to throw it away. My family relies on the meals arriving on the day they're scheduled. We usually make no other plans for those three days. It was quite an inconvenience. When I spoke with Customer Service the best they could over was a 30.00 credit, my 3 meals are 85.00. I feel this is lacking and should have been my next meal order for free due to the inconvenience. If you are not willing to make things right with the gesture I mentioned, I will take my business to another meal prep company. Thanks, Robert
8 July 2025
Reply from HelloFresh US
Hi Robert,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with your delivery arriving three days late and at an unsafe temperature, which caused significant inconvenience for your family's meal planning, as well as your dissatisfaction with the $30.00 credit offered by Customer Service compared to the $85.00 cost of the meals, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh!
Warm regards,
The HelloFresh Team
Convenience of meal service, but missing ingredients consistantly
I like how convenient the meals are and that I don’t have to think up recipes, but we seem to be missing or shorted a portion of at least one ingredient each week. This makes it less convenient as we then need to buy the ingredient or hope we have a substitute. We have received credits for the weeks we reported missing ingredients, but it still takes away from the convenience aspect of a meal service.
10 April 2026
Reply from HelloFresh US
Hi Melissa,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with frequently missing or shorted ingredients each week, which takes away from the overall convenience of the service by forcing you to buy replacements or find substitutes despite receiving account credits, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh!
Warm regards,
The HelloFresh Team
Reply from HelloFresh US
Hi MaryLynn,
Thank you for taking the time to share your rating with us and the community. We truly appreciate your feedback and support. While we're glad you enjoyed your overall experience, we've noted your feedback regarding the menu selections not quite hitting the mark, and we will certainly share this with our culinary team. Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The HelloFresh Team
Good, wish for more dietary help
I love what we get for the most part it is fresh and helps so much with busy nights. I wish there were more dairy free pescatarian options as that’s my current breastfeeding diet and the reason we signed up bc figuring out those meals every night was getting tiring.
16 March 2026
Reply from HelloFresh US
Hi Rebecca,
Thank you for taking the time to share your review with us. We truly appreciate your feedback and the opportunity to hear about your experience.
Warm regards,
The HelloFresh Team
The meals are great
The meals are great! Simple and leat instructions and its all right at my door.
16 May 2026
Reply from HelloFresh US
Hi Lori,
Thank you so much for taking the time to leave us a 5-star rating — we truly appreciate it! We’re delighted to hear that you find the meals great, the instructions simple and clear, and that you love having it all delivered right to your door. Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The HelloFresh Team
The quality of the ingredients is not…
The quality of the ingredients is not as good as what we experienced with Home Chef. We will give it a bit more time but may cancel soon.
12 January 2026
Reply from HelloFresh US
Hi Kim,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with the quality of our ingredients not meeting the standard you previously experienced with Home Chef, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh!
Warm regards,
The HelloFresh Team
Generally enjoyable, but confusing website setup
Generally, I enjoy Hello Fresh. I've had some issues with missing ingredients but overall it's a good system and I enjoy the meals. We have discovered some delicious and healthy new recipes that we enjoy through our membership.
Some drawbacks: It is impossible to find where I can pause my subscription on either the website or the app. Also, the flavors on the food tend to be more on the mild side, which is fine, but it took us by surprise the first few times. (We've learned to modify where needed)
8 April 2026
Reply from HelloFresh US
Hi Sarah,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with difficulty locating the subscription pause feature on both the website and app, unexpected mild flavor profiles that require you to modify the meals, and occasional missing ingredients, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh!
Warm regards,
The HelloFresh Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.