WARNING! DO NOT PLAY ON THIS CASINO, IT’S A SCAM! They will revoke your winnings and cancel your withdrawal! I turned a bonus of 15 spins at 20 cents into over $4000 and met their 35x wager... See more
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I cashed out twice with no issues, but my small €10 withdrawal took nearly three days to process. Customer service was polite but couldn’t expedite it. Fine for casual play, but note potential delays... See more
Company replied
I'm rewriting this coment, because after reporting, and emailing back to them finally they payd the total amount menos 5€. It's been almost 3 weeks since the first request of payment. But finally the... See more
Company replied
Im player of Golden Panda more than half year. In that time I deposit over 100k€ with some winnings of course but still, big minus. They told me about VIP program which I can use so I got some bonus... See more
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Company details
Written by the company
Celebrate your fortune with Fu Bao! Golden Panda offers a top-tier casino experience tailored for enthusiasts of all levels. With a vast selection of games, from slots to table classics, you’ll find everything you need to indulge in thrilling gameplay. Our platform prides itself on high security standards, ensuring that your personal information and transactions are protected at all times. At Golden Panda, we also provide multiple payment options, including popular cryptocurrencies, for a seamless and flexible gaming experience. With 24/7 customer support and generous rewards, including rakeback and cashback systems, your journey with us will be as rewarding as it is exciting. Don’t miss out on exclusive promotions, giveaways, and loyalty programs designed to enhance your time with us. Join Golden Panda today and discover why we are a trusted leader in the industry!
Contact info
2.3
Poor
519 reviews
Replied to 93% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Joining Golden Panda's VIP club is well…
Joining Golden Panda's VIP club is well worth the investment. The exclusive games and high-quality tournaments they offer are exceptional, and having a dedicated account manager adds a valuable touch with consistently helpful support.
6 March 2025
Reply from Golden Panda Casino
Hello there,
Thank you so much for taking the time to leave an excellent rating. Your feedback is a great encouragement to us, and we will continue to maintain our exceptional standards of service for all our customers.
If you ever have any questions or need assistance with anything in the future, please don't hesitate to reach out to us. We're here to ensure you have a fantastic time when playing with us.
Best Regards,
Golden Panda Complaints
I won $3000 and refused to pay
I won $3000. They said that I met all the requirements and then all of a sudden like two days later they shut my account down said I don’t get any of my money. They then said they would send me some money of some of my winnings and asked me for my account information so they can wire the money and they won’t now returned any of my emails. They haven’t sent any money to me.
Update : I finally heard back from them and they asked for routing number and swift number followed by new pic of ID as well as selfie. So I did that … I then asked them when they thought my 3000 in winnings was being transferred and would it take long . I sent two emails once again and they have not replied to any of them in regards to the amounts they are sending
Update : march 22 2025
I emailed golden panda casino asking them why they haven’t replied back to me as well as send the money . I gave them the Transit number they were looking for as well as the swift number. I even uploaded a void check just in case I also sent screenshots of my ID as well as a selfie with my ID. I have sent these twice so far they have yet to do anything I am really frustrated. The last message I got was on the 12th and that was from a woman named Destiny and she said she would look into this matter.
Just reading the reply from golden panda… I will email again to the complaints, hoping they will reply and actually do the right thing. I will keep you updated.
25 February 2025
Unprompted review
Reply from Golden Panda Casino
Hello there,
Thank you for sharing your detailed experience — we’re truly sorry to hear about the frustration and stress you’ve faced regarding your withdrawal and account status.
At Golden Panda, we are committed to transparency and fairness, and we fully understand how upsetting and concerning it can be when communication falls short, especially after being asked to provide sensitive verification documents. We sincerely apologize for the delay and for the poor experience you’ve had with the communication from our support team. This is not the level of service we strive to provide, and we appreciate you bringing these issues to our attention.
Please be assured that your feedback is being taken seriously. If you would like us to review your case further or need assistance, we kindly invite you to reach out again to our dedicated complaints team at complaints@goldenpanda.com. We remain committed to resolving such matters fairly and ensuring that every player’s concerns are addressed with the attention they deserve.
Thank you again for your feedback — we apologize sincerely for the inconvenience caused.
Best Regards,
Golden Panda Complaints
Golden Panda's instant withdrawals are…
Golden Panda's instant withdrawals are truly instant. It's great to play somewhere that delivers on its promises with such efficiency.
4 March 2024
Reply from Golden Panda Casino
Hello there,
Thank you so much for taking the time to leave such a positive rating. Your feedback is incredibly encouraging and motivates us to continue delivering exceptional service to all of our players.
If you ever have any questions or need assistance with anything in the future, please don't hesitate to reach out to us. We're here to ensure you have a fantastic time when playing with us.
Best Regards,
Golden Panda Complaints
The sportsbook section is extensive
The sportsbook section is extensive, but sorting through the numerous option can feel daunting initially. A more intuitive interface would improve the overall betting experience.
5 June 2024
Unprompted review
Reply from Golden Panda Casino
Hello there,
Thank you so much for taking the time to leave such a positive rating. Your feedback is incredibly encouraging and motivates us to continue delivering exceptional service to all of our players.
If you ever have any questions or need assistance with anything in the future, please don't hesitate to reach out to us. We're here to ensure you have a fantastic time when playing with us.
Best Regards,
Golden Panda Complaints
Reply from Golden Panda Casino
Hello there,
Thank you so much for taking the time to leave such a positive rating. Your feedback is incredibly encouraging and motivates us to continue delivering exceptional service to all of our players.
If you ever have any questions or need assistance with anything in the future, please don't hesitate to reach out to us. We're here to ensure you have a fantastic time when playing with us.
Best Regards,
Golden Panda Complaints
Finally got my money
At first I thought I wasn't going to receive my withdrawal because of the reviews here, but after 4 days they processed the withdrawal in Bitcoin and it was credited correctly to my bank account. But I had to talk in the chat 2 times and sent some emails asking about it
13 February 2025
Unprompted review
Reply from Golden Panda Casino
Hello there,
Thank you so much for taking the time to leave us a review. Your feedback is truly appreciated and very encouraging as we continue striving to provide the best possible service for our players.
We also appreciate your suggestion and will certainly take your opinion into consideration as we work on improving the overall experience for everyone on our platform.
If you ever have any questions or need assistance in the future, please feel free to reach out to us. We’re here to ensure you always have a fantastic time when playing with us.
Best regards,
Golden Panda Complaints
I have raised a dispute through my bank…
I have raised a dispute through my bank and won against these scammers and got all my deposits back from them. I advise you all to do the same. Provide all the evidences you can Emails, screenshots of chats and transactions history. These are scammers and shouldn’t be allowed to operate and Trustpilot should do more to block these fake Ai reviews.
25 November 2024
Unprompted review
Reply from Golden Panda Casino
Hello there,
Thank you for sharing your experience — we’re very sorry to hear about the frustration and disappointment you’ve encountered.
At Golden Panda, we are glad to hear that you were able to recover your deposits. We sincerely apologize that your experience with our platform did not meet your expectations. Our commitment remains to provide a transparent, fair, and secure environment for all our players. We truly regret that in your case, the process did not reflect the level of service we strive to deliver. Your feedback is important to us, and we appreciate you bringing these concerns to our attention.
Regarding your feedback on reviews, we would like to clarify that we have no control over external review platforms, including how reviews are posted or managed. Both positive and negative feedback are important to us, and we welcome all honest player experiences.
If you are open to it, we remain available via our dedicated complaints team at complaints@goldenpanda.com should you wish to discuss your situation further.
Thank you again for your feedback.
Best regards,
Golden Panda Complaints
The diverse selection of table games at…
The diverse selection of table games at Golden Panda is what keeps me returning. Their various blackjack options provide some of the most favorable odds and deliver an authentic casino atmosphere that’s rare to find in online gaming.
20 December 2024
Reply from Golden Panda Casino
Hello there,
Thank you so much for taking the time to leave such a positive rating. Your feedback is incredibly encouraging and motivates us to continue delivering exceptional service to all of our players.
If you ever have any questions or need assistance with anything in the future, please don't hesitate to reach out to us. We're here to ensure you have a fantastic time when playing with us.
Best Regards,
Golden Panda Complaints
Golden Panda offers more than just…
Golden Panda offers more than just classic casino games—it also features a wide range of niche sports betting markets. This is ideal for someone like me who enjoys wagering on less conventional events. The platform’s diverse options make it a great choice for bettors looking to explore unique and specialized opportunities beyond the mainstream.
30 December 2024
Reply from Golden Panda Casino
Hello there,
Thank you so much for taking the time to leave such a positive rating. Your feedback is incredibly encouraging and motivates us to continue delivering exceptional service to all of our players.
If you ever have any questions or need assistance with anything in the future, please don't hesitate to reach out to us. We're here to ensure you have a fantastic time when playing with us.
Best Regards,
Golden Panda Complaints
Honestly i never had a problem with…
Honestly i never had a problem with golden panda, they have paid me out every single time
7 February 2025
Unprompted review
Reply from Golden Panda Casino
Hello there,
Thank you so much for taking the time to leave such a positive rating. Your feedback is incredibly encouraging and motivates us to continue delivering exceptional service to all of our players.
If you ever have any questions or need assistance with anything in the future, please don't hesitate to reach out to us. We're here to ensure you have a fantastic time when playing with us.
Best Regards,
Golden Panda Complaints
GoldenPanda’s mobile app provides…
GoldenPanda’s mobile app provides excellent convenience, allowing users to enjoy gaming anytime and anywhere. However, I’ve noticed that its performance isn’t always as seamless as the desktop version, occasionally experiencing minor lags or stability issues. Enhancing the app’s responsiveness and overall stability would significantly improve the mobile gaming experience, ensuring smooth gameplay, faster load times, and uninterrupted sessions. With these refinements, the app could deliver a truly top-tier gaming experience for players on the go.
9 January 2025
Reply from Golden Panda Casino
Hello there,
Thank you so much for taking the time to leave such a positive rating. Your feedback is incredibly encouraging and motivates us to continue delivering exceptional service to all of our players.
If you ever have any questions or need assistance with anything in the future, please don't hesitate to reach out to us. We're here to ensure you have a fantastic time when playing with us.
Best Regards,
Golden Panda Complaints
I deposited 2 times 50 euros to my…
I deposited 2 times 50 euros to my balance the first deposit took over 4hrs and the next deposit is still not available it has past almost 2 days now don't ever play here just play at your regular casinos because what they tell you is a lie they say that every deposit may take 10 min but it's disgusting how they treat there player base
24 January 2025
Unprompted review
Reply from Golden Panda Casino
Hello,
Thank you for sharing your feedback — we’re very sorry to hear about the frustration and disappointment you’ve faced regarding your deposit experience.
At Golden Panda, we are committed to processing all deposits securely and as quickly as possible, in line with the information provided on our platform. However, we fully understand how upsetting it can be when delays occur, especially when expectations for processing times are not met. Please accept our sincere apologies for the inconvenience this has caused.
We also want to apologize if the communication and service you received did not meet the level of clarity and support we aim to provide. Please know that we are continuously working to improve the quality, speed, and transparency of our processes to ensure a better experience for all our players.
If you would like us to review your case in more detail or need assistance, we kindly invite you to contact our dedicated complaints team at complaints@goldenpanda.com. We are here to support you and provide clarity where needed.
Thank you again for your feedback — we appreciate the opportunity to address your concerns.
Best regards,
Golden Panda Complaints
Turns out the review are right now…
Turns out the review are right now withdrawal yet been 24 hours and it doesn't take that long for crypto withdrawals a shame really was actually enjoying the site great selection of games etc and seemed fair until it comes to withdrawal... All of a sudden my money's disappeared and thee is no contact for support
Finally got through to support and now have to verify the world just to access my money can see this not going very well and have some excuses to why they can't pay out or my ID is not sufficient enough etc wait as see wil update once this has been sorted or if it gets sorted
25 January 2025
Unprompted review
Reply from Golden Panda Casino
Hello there,
Thank you for sharing your experience — we’re very sorry to hear about the frustration you’ve encountered with the withdrawal process and the verification requirements.
At Golden Panda, we are committed to processing all withdrawals securely and in accordance with our Terms and Conditions, including regulatory verification procedures. Verification requirements are done so according to the Terms and Conditions on our platform, and we sincerely apologize for any inconvenience this has caused. We understand how disappointing and stressful it can be when expectations for withdrawal times are not met, especially with crypto payments that are typically faster.
We also want to apologize if the level of communication and support you received has not met the standards we aim to provide. We are continuously working to improve the quality, speed, and clarity of our verification and support processes to ensure a smoother experience for our players.
If you would like us to review your situation further or need assistance, we kindly invite you to contact our dedicated complaints team at complaints@goldenpanda.com. We remain committed to resolving concerns fairly and respectfully.
Thank you again for bringing this to our attention.
Best regards,
Golden Panda Complaints
Golden Panda provides a great selection…
Golden Panda provides a great selection of e-sports betting opportunities, but I’d love to see more promotions linked to e-sports events to appeal to competitive players like me.
20 December 2024
Reply from Golden Panda Casino
Hello there,
Thank you so much for taking the time to leave us a review. Your feedback is truly appreciated and very encouraging as we continue striving to provide the best possible service for our players.
We also appreciate your suggestion and will certainly take your opinion into consideration as we work on improving the overall experience for everyone on our platform.
If you ever have any questions or need assistance in the future, please feel free to reach out to us. We’re here to ensure you always have a fantastic time when playing with us.
Best Regards,
Golden Panda Complaints
If you want quick withdrawals dont play…
If you want quick withdrawals dont play here.. they say they processed every withdrawal in 24 hours which is not truth! Ive been in livechat over 5 times and they keep telling excuses. However still i didnt receive the money
25 January 2025
Unprompted review
Reply from Golden Panda Casino
Hello there,
Thank you for reaching out and for bringing this matter to our attention. We’re sorry to hear that your experience with our platform did not meet your expectations.
At Golden Panda, we are committed to transparency and fairness. While we strive to process withdrawals as quickly as possible, there may be occasional delays, we understand how this can be frustrating and we sincerely apologize if the process fell short of your expectations.
We also want to apologize for any poor communication or lack of timely responses you may have experienced from our customer support team. This is not the level of service we aim to provide, and we appreciate you bringing this to our attention. Please know that we are continuously working to improve the quality, speed, and clarity of our support to ensure a better experience for all our players.
If you would like us to review your case in more detail, we kindly invite you to contact our dedicated complaints team at complaints@goldenpanda.com. This will allow us to investigate the situation thoroughly and provide the appropriate support.
Thank you again for your feedback — we appreciate the opportunity to address your concerns.
Best regards,
Golden Panda Complaints
Withdrawel is very strange way and take…
Withdrawel is very strange way and take long. So I mail them friendly. Eventually they did payout my withdrawel.
Bit the last time I did not receive my withdrawal. I send my bank statement. They mailed me back that the payout was there. But it was an other company.
So I have to look it up. A lot of work. Did not pay. Very very bad. It looks like stealing to me. Only thing I can do is never playing there again.
I have try a lot of different casino. But never did I not get a payout. Shamefull. But yeah, who cares 💅
3 December 2024
Unprompted review
Reply from Golden Panda Casino
Hello there,
Thank you for sharing your experience — we’re very sorry to hear about the frustration and difficulties you've faced regarding your withdrawal process.
At Golden Panda, we are committed to operating transparently and in line with our regulatory obligations. All verification requirements and withdrawal procedures are clearly stated in our Terms and Conditions. However, we fully understand how upsetting it can be when the process feels unclear or when payouts take longer than expected. We sincerely apologize for the inconvenience and the additional effort you had to make to follow up on your case.
We also want to apologize for any poor communication or lack of timely responses you may have experienced from our customer support team. This is not the level of service we aim to provide, and we appreciate you bringing this to our attention. Please know that we are continuously working to improve the quality, speed, and clarity of our support to ensure a better experience for all our players.
If you would like us to review your situation again or need further assistance, we kindly invite you to contact our dedicated complaints team at complaints@goldenpanda.com. We remain committed to resolving concerns fairly and respectfully.
Thank you again for your feedback.
Best regards,
Golden Panda Complaints
They refuse to withdraw my money
They refuse to withdraw my money always finding excuses.....the wanted bank paper to see I am the IBAN account holder and bank estatement.....now they say they can't read my name on the paper( because it's in Greek language) how can I change the pdf estatement of the bank .......!!!!!!? They just refuse to pay
18 January 2025
Unprompted review
Reply from Golden Panda Casino
Hello there,
Thank you for sharing your feedback — we’re very sorry to hear about the frustration and difficulties you’ve encountered during the withdrawal and verification process.
At Golden Panda, we are committed to processing withdrawals securely and fairly, in accordance with our Terms and Conditions, which require proper verification of account ownership for compliance and anti-fraud reasons. We understand that it can be challenging when bank statements or documents are in another language, and we sincerely apologize if this requirement was not communicated clearly enough.
We sincerely apologize for the inconvenience and appreciate your patience during this process. If you are willing, we kindly invite you to contact our dedicated complaints team again at complaints@goldenpanda.com, explaining the difficulty regarding the document language. This will allow us to assist you further and help find the best possible solution.
Thank you again for your feedback — we remain committed to resolving these concerns fairly and respectfully.
Best regards,
Golden Panda Complaints
really bad no joke
17 January 2025
Unprompted review
Reply from Golden Panda Casino
Hello there,
Thank you for sharing your feedback — we’re very sorry to hear that your experience with our platform has not met your expectations.
At Golden Panda, we are committed to transparency, fairness, and providing a reliable service to all our players. We truly apologize if your recent experience has been disappointing. This is not the standard of service we aim to deliver, and we appreciate you bringing this to our attention.
If you ever have any questions or need assistance with anything in the future, please don't hesitate to reach out to us. We're here to ensure you have a fantastic time on our platform.
Best Regards,
Golden Panda Complaints
This is the worst website ever!!
This is the worst website ever!!! Don't play here!! Im waiting on 2 withdrawls of 1420 euro in total for 30 days now!! They respond every 4/5 days via email and don't help you at all!!! Be warned don't play at this scamming website!!!!!!!!
16 January 2025
Unprompted review
Reply from Golden Panda Casino
Hello there,
Thank you for sharing your feedback — we’re very sorry to hear about the frustration and disappointment you’ve experienced regarding your withdrawal process and the communication with our support team.
At Golden Panda, we are committed to processing all withdrawals fairly and securely, in accordance with our stated Terms and Conditions and regulatory obligations. We understand how upsetting it is when delays occur and when the support you receive does not meet your expectations. Please accept our sincere apologies for the inconvenience and poor communication you've encountered.
We acknowledge that waiting for such a long time without clear updates is unacceptable, and we are continuously working to improve both the speed and clarity of our support services to avoid such situations.
If you would like us to review your case again in detail or if you require further assistance, we kindly invite you to contact our dedicated complaints team at complaints@goldenpanda.com. We are here to support you and remain committed to resolving this matter fairly and respectfully.
Thank you again for your feedback.
Best regards,
Golden Panda Complaints
Wtf is this site no livechat no contact…
Wtf is this site no livechat no contact mail? I deposit 35 euros its gone??!!!
16 January 2025
Unprompted review
Reply from Golden Panda Casino
Hello there,
Thank you for sharing your experience — we’re very sorry to hear about the frustration you’ve faced regarding your deposit and the difficulty in reaching support.
At Golden Panda, we are committed to processing deposits securely and providing clear communication to our players. We sincerely apologize if your deposit did not reflect on your account as expected and for any inconvenience caused by the lack of timely support.
While most deposits are processed promptly, delays can sometimes occur due to payment provider processing times or verification requirements. However, this should never result in such confusion, and we are sorry that the service you experienced did not meet our standards.
If you would like us to review your case further or need assistance, we kindly invite you to reach out to our dedicated complaints team at complaints@goldenpanda.com. We are here to support you and provide clarity where needed.
Thank you again for bringing this to our attention — we remain committed to resolving your concerns fairly.
Best regards,
Golden Panda Complaints
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