I'm rewriting this coment, because after reporting, and emailing back to them finally they payd the total amount menos 5€. It's been almost 3 weeks since the first request of payment. But finally the... See more
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Celebrate your fortune with Fu Bao! Golden Panda offers a top-tier casino experience tailored for enthusiasts of all levels. With a vast selection of games, from slots to table classics, you’ll find everything you need to indulge in thrilling gameplay. Our platform prides itself on high security standards, ensuring that your personal information and transactions are protected at all times. At Golden Panda, we also provide multiple payment options, including popular cryptocurrencies, for a seamless and flexible gaming experience. With 24/7 customer support and generous rewards, including rakeback and cashback systems, your journey with us will be as rewarding as it is exciting. Don’t miss out on exclusive promotions, giveaways, and loyalty programs designed to enhance your time with us. Join Golden Panda today and discover why we are a trusted leader in the industry!
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2.3
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519 reviews
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Players beware – Illegal GoldenPanda casino ignores €3,610 claim
I am a Dutch citizen who deposited a total of €3,610 on GoldenPanda.com, not knowing that this platform was operating illegally in the Netherlands without a license from the Dutch Gambling Authority (Kansspelautoriteit). Under Dutch law (Wet op de Kansspelen), offering remote gambling services without a national license is a criminal offence. Despite this, GoldenPanda made no attempt to block Dutch players, failed to implement regional restrictions, and allowed me to deposit and lose money without providing any of the consumer protections legally required.
After discovering this, I submitted a formal legal complaint and requested a full refund based on clear legal grounds. I even offered to resolve the matter amicably. Instead, GoldenPanda responded only with automated messages referring to an irrelevant €8 account balance, while completely ignoring the actual €3,610 loss. No escalation. No contact from Legal or Compliance.
Following this, I consulted with a Dutch law firm, Loonstein Advocaten, which specializes in unlawful gambling disputes. I have already initiated formal steps, including filing a complaint with the Kansspelautoriteit, reporting GoldenPanda to payment processors, financial institutions, and anti-fraud registries, and preparing to publish a full legal case summary on platforms that monitor illegal gambling operators.
Multiple Dutch courts have already ruled that gambling losses on unlicensed platforms must be fully refunded. This is not a vague threat — it is established legal precedent under Article 3:40 of the Dutch Civil Code. I have preserved full documentation of my case, including payment records, account history, and communication transcripts. I am documenting every step and will publicly share the full legal process if this matter is not resolved. Furthermore, I am prepared to coordinate with other affected players and legal experts to pursue collective legal action if necessary.
It is important to mention that in previous situations with other casino operators, where initial problems arose, I have publicly praised their professionalism once the issues were resolved. My record shows that I am fair, transparent, and willing to update public statements to reflect responsible action. The same opportunity remains open here.
GoldenPanda is currently violating both European and Dutch gambling laws, offering no regulatory protection and showing blatant disregard for consumer rights. I strongly warn all EU players to avoid this platform at all costs.
GoldenPanda still has one final opportunity to resolve this matter discreetly and professionally. That window is rapidly closing — after which the legal, regulatory, and reputational consequences will become permanent and irreversible.
Update 02-05-2025:
Update: After GoldenPanda publicly responded to my original review, I immediately contacted them through their official complaints email as instructed. That was days ago. Since then, they have gone completely silent — no reply, no confirmation, no engagement of any kind. Let me be absolutely clear: I am lawfully demanding the return of €3,610, which I deposited and lost on a platform that was operating illegally in the Netherlands without a license from the Dutch Gambling Authority (Kansspelautoriteit). This is a criminal violation under Dutch law. GoldenPanda failed to block Dutch players, made no technical effort to restrict access, and offered remote gambling services without any regulatory approval. Their Terms and Conditions do not override national legislation. After repeated attempts to resolve this matter amicably, I have now issued a formal legal notice of default (ingebrekestelling) and retained Loonstein Advocaten, a law firm specializing in unlawful gambling claims. A full complaint has been filed with the Dutch regulator. All documentation — including payment history, communication records, and screenshots — has been preserved. If GoldenPanda continues to ignore this lawful claim, I will proceed with full public exposure of the case, including publication of all evidence, notification of payment processors and financial institutions, and coordination with other affected EU players for possible collective legal action. Dutch courts have already ruled that such losses must be refunded under Article 3:40 of the Dutch Civil Code. GoldenPanda now has one final opportunity to respond within 7 days. After that, all consequences — legal, regulatory, and reputational — will follow without further notice. Every step is documented. Every silence adds weight to the case.
22 April 2025
Unprompted review
Reply from Golden Panda Casino
Hello there,
Thank you for taking the time to share your detailed feedback. We take all legal concerns and player complaints extremely seriously and are sorry to hear about the issues you’ve described regarding your experience on our platform.
At Golden Panda, we are committed to operating transparently and in line with regulatory obligations. Please be aware that players from restricted regions, including the Netherlands, are not permitted to use our platform, as clearly outlined in our Terms and Conditions. While registration may sometimes be technically possible, accounts are subject to closure as soon as gameplay or withdrawal attempts from these jurisdictions are detected.
We also recognize the importance of jurisdictional licensing and understand your reference to the Dutch Gambling Authority. While we do not publicly discuss account-specific matters due to privacy obligations, we assure you that your case will be reviewed thoroughly and in line with our internal procedures and applicable legal requirements.
We sincerely regret any confusion or frustration caused by prior communications. We understand that your concerns extend beyond technical account balances and involve legal context. Therefore, we encourage you to follow up directly with our complaints team at complaints@goldenpanda.com - so that we can investigate this matter further.
We acknowledge your willingness to resolve this matter constructively, and we appreciate the tone of transparency and fairness in your message. Our team is reviewing this carefully, and we hope to address your concerns appropriately and as soon as possible.
Best Regards,
Golden Panda Complaints
Football betting experience here is…
Football betting experience here is excellent. Easy interface, reliable odds, and quick payouts make it my favorite spot for weekend bets. ⚽💸
12 March 2025
Unprompted review
Reply from Golden Panda Casino
Hello there,
Thank you so much for taking the time to leave such a positive rating. Your feedback is incredibly encouraging and motivates us to continue delivering exceptional service to all of our players.
If you ever have any questions or need assistance with anything in the future, please don't hesitate to reach out to us. We're here to ensure you have a fantastic time when playing with us.
Best Regards,
Golden Panda Complaints
Enjoyable site
Enjoyable site, just hoping for more live dealer games soon.
28 April 2024
Unprompted review
Reply from Golden Panda Casino
Hello there,
Thank you so much for taking the time to leave such a positive rating. Your feedback is incredibly encouraging and motivates us to continue delivering exceptional service to all of our players.
If you ever have any questions or need assistance with anything in the future, please don't hesitate to reach out to us. We're here to ensure you have a fantastic time when playing with us.
Best Regards,
Golden Panda Complaints
Ice hockey betting is superb here—great…
Ice hockey betting is superb here—great odds and diverse options always available.
4 July 2024
Unprompted review
Reply from Golden Panda Casino
Hello there,
Thank you so much for taking the time to leave such a positive rating. Your feedback is incredibly encouraging and motivates us to continue delivering exceptional service to all of our players.
If you ever have any questions or need assistance with anything in the future, please don't hesitate to reach out to us. We're here to ensure you have a fantastic time when playing with us.
Best Regards,
Golden Panda Complaints
Bandit Megaways is such an addictive…
Bandit Megaways is such an addictive game! The graphics are excellent, gameplay mechanics are rewarding, and wins frequently pop up. Great addition!
3 April 2025
Unprompted review
Reply from Golden Panda Casino
Hello there,
Thank you so much for taking the time to leave such a positive rating. Your feedback is incredibly encouraging and motivates us to continue delivering exceptional service to all of our players.
If you ever have any questions or need assistance with anything in the future, please don't hesitate to reach out to us. We're here to ensure you have a fantastic time when playing with us.
Best Regards,
Golden Panda Complaints
Absolute joke of a company they tell me…
Absolute joke of a company they tell me to email their complaints team and surprise surprise they never get back to you. Don’t waste your breath. Don’t waste your money on this site. I’ve been waiting for a refund since 2024.And still nothing they Do not get back to you by email like they promise all their reviews are false do not trust this site
You keep telling your customers to contact the complaints team. I have emailed you over 100 times you do not respond to your customers so do not lie to your customers about emailing your complaints team. You’re a scam. You need to be closed down and stop giving people force information. You should be ashamed of yourself. I emailed over a year ago and you have not got back to me.
30 April 2024
Unprompted review
Reply from Golden Panda Casino
Hello there,
Thank you for taking the time to share your experience — we’re very sorry to hear about the frustration and disappointment you’ve faced regarding your refund and the lack of communication.
At Golden Panda Casino, we take all complaints seriously and are committed to resolving issues in a fair and timely manner. We sincerely apologize if you have not received a response from our team as expected. This is not the level of service we aim to provide, and we appreciate you bringing this to our attention.
We understand how frustrating long waiting periods can be, especially when clear communication is lacking. If you are still waiting for a resolution, please contact our support team at complaints@goldenpanda.com so we can prioritize your situation and investigate thoroughly.
Thank you again for your feedback — we regret that your experience has been so disappointing and appreciate the opportunity to address your concerns.
Best Regards,
Golden Panda Complaints
The live casino section is pretty…
The live casino section is pretty impressive—very authentic feel. Dealers were friendly, and streaming quality was excellent. Only minor downside: it took me a bit to navigate initially.
11 February 2025
Unprompted review
Reply from Golden Panda Casino
Hello there,
Thank you so much for taking the time to leave an excellent rating. Your feedback is a great encouragement to us, and we will continue to maintain our exceptional standards of service for all our customers.
If you ever have any questions or need assistance with anything in the future, please don't hesitate to reach out to us. We're here to ensure you have a fantastic time when playing with us.
Best Regards,
Golden Panda Complaints
Could be better
I make an account and I win almost 1300€.
At the beginning I saw all the reviews and I was thinking that maybe is a scam, but today I changed my mind.
Is true, I had to send many email and messages in live chat, but finally after 48H they send the money and I receive it on the bank.
Looks like when you ask something in the live chat they always give the same answer.
Ps. I play from the Netherlands
24 April 2025
Unprompted review
Reply from Golden Panda Casino
Hello there,
Thank you so much for taking the time to leave us a review. Your feedback is truly appreciated and very encouraging as we continue striving to provide the best possible service for our players.
We also appreciate your suggestion and will certainly take your opinion into consideration as we work on improving the overall experience for everyone on our platform.
If you ever have any questions or need assistance in the future, please feel free to reach out to us. We’re here to ensure you always have a fantastic time when playing with us.
Best Regards,
Golden Panda Complaints
Just won big on The Dog House…
Just won big on The Dog House Megaways—gameplay was thrilling, and winnings were processed quickly. Golden Panda definitely knows how to keep players coming back! 🐶🎉
11 February 2025
Unprompted review
Reply from Golden Panda Casino
Hello there,
Thank you so much for taking the time to leave an excellent rating. Your feedback is a great encouragement to us, and we will continue to maintain our exceptional standards of service for all our customers.
If you ever have any questions or need assistance with anything in the future, please don't hesitate to reach out to us. We're here to ensure you have a fantastic time when playing with us.
Best Regards,
Golden Panda Complaints
This Scam casino has 0 RTP !!!
This Scam casino has 0 RTP !!!
Don't play hier , you will lose all your money!!
21 April 2025
Unprompted review
Reply from Golden Panda Casino
Hello there,
Thank you for sharing your feedback — we’re very sorry to hear about your disappointment regarding your experience on our platform, particularly with bonus availability and gameplay results.
At Golden Panda, we are committed to transparency and fairness. Our Return to Player (RTP) percentages are configured in accordance with industry regulations and governed standards. We fully understand how frustrating it can feel when the outcomes of gameplay do not meet your expectations, and we sincerely apologize if this has been your experience.
Please also note that our bonus offers, along with any wagering requirements, are clearly outlined in our Terms and Conditions on the platform, and we always recommend that players review these carefully. We sincerely apologize if your experience on our platform did not meet your expectations. It is never our intention for players to feel disappointed, and we appreciate you bringing your concerns to our attention.
If you would like us to review your case further or need assistance, we kindly invite you to reach out to our dedicated complaints team at complaints@goldenpanda.com. We are here to support you and provide clarity where needed.
Thank you again for your feedback — we appreciate the opportunity to address your concerns.
Best regards,
Golden Panda Complaints
i lost money that i didnt use?
20 April 2025
Unprompted review
Reply from Golden Panda Casino
Hello there,
Thank you for reaching out and sharing your concern — we’re sorry to hear about the issue you’ve experienced regarding missing funds from your account.
At Golden Panda, we are committed to transparency and fairness. If there has been any unexpected deduction or if funds were lost without your use, we take such matters very seriously and would like to investigate this issue thoroughly. We sincerely apologize for the inconvenience.
To assist you further and review your case in detail, we kindly ask that you contact our dedicated complaints team at complaints@goldenpanda.com - so we can prioritize your concern and provide the appropriate support.
Thank you again for bringing this to our attention — we remain committed to resolving this matter fairly.
Best regards,
Golden Panda Complaints
FIFA Volta betting feature is uniquely…
FIFA Volta betting feature is uniquely fun—really adds something special to my betting experience.
31 August 2024
Unprompted review
Reply from Golden Panda Casino
Hello there,
Thank you so much for taking the time to leave such a positive rating. Your feedback is incredibly encouraging and motivates us to continue delivering exceptional service to all of our players.
If you ever have any questions or need assistance with anything in the future, please don't hesitate to reach out to us. We're here to ensure you have a fantastic time when playing with us.
Best Regards,
Golden Panda Complaints
Good range of slots
Good range of slots, thought I'd love to see more older classic games.
4 April 2025
Unprompted review
Reply from Golden Panda Casino
Hello there,
Thank you so much for taking the time to leave such a positive rating. Your feedback is incredibly encouraging and motivates us to continue delivering exceptional service to all of our players.
If you ever have any questions or need assistance with anything in the future, please don't hesitate to reach out to us. We're here to ensure you have a fantastic time when playing with us.
Best Regards,
Golden Panda Complaints
Withdrawals here are impressive—often…
Withdrawals here are impressive—often processed within an hour. This is a huge plus for any online casino, and Golden Panda does it best.
28 February 2025
Unprompted review
Reply from Golden Panda Casino
Hello there,
Thank you so much for taking the time to leave such a positive rating. Your feedback is incredibly encouraging and motivates us to continue delivering exceptional service to all of our players.
If you ever have any questions or need assistance with anything in the future, please don't hesitate to reach out to us. We're here to ensure you have a fantastic time when playing with us.
Best Regards,
Golden Panda Complaints
Didnt recieve my money since 1.april
Didnt recieve my money since 1.april
They want documents All the time
1 April 2025
Unprompted review
Reply from Golden Panda Casino
Hello there,
Thank you for sharing your experience — we’re very sorry to hear about the delay in receiving your funds and the frustration caused by repeated document requests.
At Golden Panda, we are committed to processing withdrawals securely and in line with regulatory and anti-fraud requirements. However, we fully understand how upsetting and stressful it is when this process feels unclear or overly repetitive. We sincerely apologize for the inconvenience and frustration this has caused.
We take these concerns very seriously and would appreciate the opportunity to review your case thoroughly. If you are willing, we kindly invite you to contact our dedicated complaints team at complaints@goldenpanda.com, so we can investigate the situation properly and provide the appropriate support.
Thank you again for bringing this to our attention — we remain committed to resolving your concerns fairly and respectfully.
Best regards,
Golden Panda Complaints
Sports betting is easy
Sports betting is easy, especially American Football. Quick, enjoyable, profitable.
9 April 2024
Unprompted review
Reply from Golden Panda Casino
Hello there,
Thank you so much for taking the time to leave such a positive rating. Your feedback is incredibly encouraging and motivates us to continue delivering exceptional service to all of our players.
If you ever have any questions or need assistance with anything in the future, please don't hesitate to reach out to us. We're here to ensure you have a fantastic time when playing with us.
Best Regards,
Golden Panda Complaints
The cashback every Monday is awesome
The cashback every Monday is awesome. Love how transparent and easy it is—makes gaming stress-free knowing I'll get something back no matter what.
9 April 2024
Reply from Golden Panda Casino
Hello there,
Thank you so much for taking the time to leave such a positive rating. Your feedback is incredibly encouraging and motivates us to continue delivering exceptional service to all of our players.
If you ever have any questions or need assistance with anything in the future, please don't hesitate to reach out to us. We're here to ensure you have a fantastic time when playing with us.
Best Regards,
Golden Panda Complaints
At Golden Panda
At Golden Panda, withdrawals are usually quick, but I've noticed delays during weekend cashouts. Fixing this inconsistency would make their service perfect.
4 April 2024
Reply from Golden Panda Casino
Hello there,
Thank you so much for taking the time to leave such a positive rating. Your feedback is incredibly encouraging and motivates us to continue delivering exceptional service to all of our players.
If you ever have any questions or need assistance with anything in the future, please don't hesitate to reach out to us. We're here to ensure you have a fantastic time when playing with us.
Best Regards,
Golden Panda Complaints
Golden Panda's verification process…
Golden Panda's verification process feels tedious and time-consuming. A more streamlined approach would enhance the user experience and attract more players.
6 June 2024
Unprompted review
Reply from Golden Panda Casino
Hello there,
Thank you so much for taking the time to leave us a review. Your feedback is truly appreciated and very encouraging as we continue striving to provide the best possible service for our players.
We also appreciate your suggestion and will certainly take your opinion into consideration as we work on improving the overall experience for everyone on our platform.
Best Regards,
Golden Panda
It's progressive jackpots are exciting
It's progressive jackpots are exciting, but the win rates seem lower than advertised. More transparency on the odds would be appreciated.
12 April 2024
Unprompted review
Reply from Golden Panda Casino
Hello there,
Thank you so much for taking the time to leave such a positive rating. Your feedback is incredibly encouraging and motivates us to continue delivering exceptional service to all of our players.
If you ever have any questions or need assistance with anything in the future, please don't hesitate to reach out to us. We're here to ensure you have a fantastic time when playing with us.
Best Regards,
Golden Panda Complaints
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