I'm rewriting this coment, because after reporting, and emailing back to them finally they payd the total amount menos 5€. It's been almost 3 weeks since the first request of payment. But finally the... See more
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Celebrate your fortune with Fu Bao! Golden Panda offers a top-tier casino experience tailored for enthusiasts of all levels. With a vast selection of games, from slots to table classics, you’ll find everything you need to indulge in thrilling gameplay. Our platform prides itself on high security standards, ensuring that your personal information and transactions are protected at all times. At Golden Panda, we also provide multiple payment options, including popular cryptocurrencies, for a seamless and flexible gaming experience. With 24/7 customer support and generous rewards, including rakeback and cashback systems, your journey with us will be as rewarding as it is exciting. Don’t miss out on exclusive promotions, giveaways, and loyalty programs designed to enhance your time with us. Join Golden Panda today and discover why we are a trusted leader in the industry!
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2.3
Poor
519 reviews
Replied to 93% of negative reviews
Typically replies within 48 hours
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Reply from Golden Panda Casino
Hello there,
Thank you for sharing your feedback — we’re very sorry to hear that your experience on our platform did not meet your expectations regarding gameplay and payouts.
At Golden Panda, we are committed to transparency and fairness. Our Return to Player (RTP) percentages are configured in accordance with industry regulations and governed standards. We understand that gambling can sometimes be frustrating, which is why we actively promote responsible gaming at all times. Our platform is designed for entertainment, and we encourage players to set personal limits and play mindfully. We sincerely apologize if your experience on our platform did not meet your expectations. It is never our intention for players to feel disappointed, and we appreciate you bringing your concerns to our attention.
If you would like us to review your situation further, we kindly invite you to contact our dedicated complaints team at complaints@goldenpanda.com, so we can investigate the matter and provide the necessary support.
Thank you again for your feedback — we remain committed to addressing all concerns fairly and respectfully.
Best regards,
Golden Panda Complaints
Same issue UK players
Same issue UK players, can't login after won some moneys, scammers.
21 November 2024
Unprompted review
Reply from Golden Panda Casino
Hello there,
Thank you for sharing your feedback — we’re very sorry to hear about the frustration and disappointment you’ve faced regarding your account access and withdrawal issue.
At Golden Panda, we operate under a valid international gaming license and are committed to complying with all regulatory obligations. Please note that players from restricted regions, including the UK, are not permitted to use our platform, as clearly stated in our Terms and Conditions. While it may sometimes be technically possible to register, accounts are subject to closure as soon as gameplay or withdrawal attempts from such regions are detected.
We sincerely apologize if this was not communicated clearly and if this situation caused confusion or distress. If you would like us to review your case further, we kindly invite you to contact our dedicated complaints team at complaints@goldenpanda.com, so we can investigate thoroughly and provide the appropriate support.
Thank you again for bringing this to our attention — we remain committed to addressing these concerns fairly and respectfully.
Best regards,
Golden Panda Complaints
Golden panda's commitment to…
Golden panda's commitment to responsible gaming truly impresses me. They actively promote healthy gaming habits with easy-to-set limits and direct links to support services.
29 May 2024
Reply from Golden Panda Casino
Hello there,
Thank you so much for taking the time to leave an excellent rating. Your feedback is a great encouragement to us, and we will continue to maintain our exceptional standards of service for all our customers.
If you ever have any questions or need assistance with anything in the future, please don't hesitate to reach out to us. We're here to ensure you have a fantastic time when playing with us.
Best Regards,
Golden Panda Complaints
At Golden Panda
At Golden Panda, withdrawal times are generally fast, but I've experienced delays during weekend cashouts. Addressing this inconsistency would make their service flawless.
31 May 2024
Reply from Golden Panda Casino
Hello there,
Thank you so much for taking the time to leave an excellent rating. Your feedback is a great encouragement to us, and we will continue to maintain our exceptional standards of service for all our customers.
If you ever have any questions or need assistance with anything in the future, please don't hesitate to reach out to us. We're here to ensure you have a fantastic time when playing with us.
Best Regards,
Golden Panda Complaints
Genuine scam company - they block your account once you deposit money
I have a balance of 9,000 in my account, but they have blocked my account despite verifying me and telling me my account and money is ok. The live chat support constantly says they have escalated my issue and that the relevant team will get back to me via email, but no one ever does. They told me that they would process a manual withdrawal on their end if I provided proof of my bank statement, which I did, but still nothing has happened. I have deposited a significant amount of money with this site. I recommend avoiding it at all costs, as they are fraudulent scammers.
Please take notice of the reviews from people in UK, they doing doing it to all of us.
All of the 5 star reviews are from Golden Panda themselves and they put them on as soon as a negative review from the UK is published. Just look at the ChatGPT generated wording for the reviews 🤦♀️ there are just as many 5 star reviews as there are 1 star reviews
28 November 2024
Unprompted review
Reply from Golden Panda Casino
Hello there,
Thank you for sharing your experience — we’re very sorry to hear about the frustration and disappointment you’ve faced regarding your account access, withdrawal process, and communication with our team.
At Golden Panda, we are committed to operating transparently and in line with regulatory obligations. Please be aware that players from restricted regions, including the UK, are not permitted to use our platform, as clearly outlined in our Terms and Conditions. While registration may sometimes be technically possible, accounts are subject to closure as soon as gameplay or withdrawal attempts from these jurisdictions are detected.
We sincerely apologize if this was not communicated clearly and for the lack of timely updates regarding your withdrawal request. We understand how upsetting it is to feel left without proper responses, especially after going through the verification process and providing the requested documentation.
Regarding the reviews, we want to clarify that we have no control over external review platforms and do not manipulate or fabricate user feedback. All reviews, whether positive or negative, are part of an open and independent process.
We appreciate you bringing these concerns to our attention and, if you are willing, we invite you to contact our dedicated complaints team at complaints@goldenpanda.com, so we can further investigate your situation and provide the necessary support.
Thank you again for your feedback — we remain committed to resolving these matters fairly and respectfully.
Best regards,
Golden Panda Complaints
Golden Panda's site navigation is…
Golden Panda's site navigation is generally intuitive, but finding specific Megaways games can sometimes be a chore. A dedicated section for these popular games would be a useful improvement.
28 December 2023
Reply from Golden Panda Casino
Hello there,
Thank you so much for taking the time to leave us a review. Your feedback is truly appreciated and very encouraging as we continue striving to provide the best possible service for our players.
We also appreciate your suggestion and will certainly take your opinion into consideration as we work on improving the overall experience for everyone on our platform.
If you ever have any questions or need assistance in the future, please feel free to reach out to us. We’re here to ensure you always have a fantastic time when playing with us.
Best regards,
Golden Panda Complaints
I cannot access my account
I cannot access my account. It’s been three days now. I’m told there is an issue with UK customers being able to log in. I have funds I want to withdraw for Christmas. The chat support haven’t got a clue and keep saying the same message. I think I’ve been scammed.
Update: I’ve now been told that UK customers can no longer use the service and that funds will be returned. They had no idea of timescale or how this would happen.
Update 2: I’ve now sent in payment bank statement for a withdrawal. Has anyone received theirs yet?
Update 3: Submitted all documentation they asked for three days ago. Bank statement, ID front and back, photo of me holding it. IBAN number. I’ve had no response so far.
Update 4: I’ve had a response that all documentation has been received and has been forwarded onto the relevant team. They will be in touch with me through email when there is an update.
Update 5: I have now received my funds. I had to email them and ask for an update but money was received about three weeks later from the original request. I haven’t had an email to confirm the money being sent to me but it has landed in my bank account this morning. I hope others have started to receive their money.
27 November 2024
Unprompted review
Reply from Golden Panda Casino
Hello there,
Thank you for sharing such a detailed account of your experience. We're genuinely sorry to hear about the frustration and concern you’ve faced throughout this process, and we appreciate your patience and the updates you provided along the way.
At Golden Panda, we are committed to operating transparently and in line with regulatory obligations. Please be aware that players from restricted regions, including the UK, are not permitted to use our platform, as clearly outlined in our Terms and Conditions. While registration may sometimes be technically possible, accounts are subject to closure as soon as gameplay or withdrawal attempts from these jurisdictions are detected.
We understand how stressful and upsetting it is when account access issues arise, especially when funds are involved. We also sincerely apologize for the lack of timely communication and any confusion experienced throughout your withdrawal request. This is not the standard of service we aim to provide.
We are relieved to hear that you have now successfully received your funds, and we appreciate you taking the time to confirm this. While we are pleased the matter was resolved, we fully acknowledge the delays and frustration caused during the process, and we are continuously working to improve both our service quality and responsiveness.
If you have any further concerns or if there’s anything else we can assist you with, please feel free to reach out to our dedicated complaints team at complaints@goldenpanda.com.
Thank you again for your feedback — we remain committed to supporting our players fairly and respectfully.
Best regards,
Golden Panda Complaints
I was amazed bby the generous cashback…
I was amazed bby the generous cashback offer at Golden Panda. Getting 10% back every week without wagering requirements really maximizes my gaming value.
29 December 2023
Reply from Golden Panda Casino
Hello there,
Thank you so much for taking the time to leave such a positive rating. Your feedback is incredibly encouraging and motivates us to continue delivering exceptional service to all of our players.
If you ever have any questions or need assistance with anything in the future, please don't hesitate to reach out to us. We're here to ensure you have a fantastic time when playing with us.
Best Regards,
Golden Panda Complaints
Iv just won a grand on this site and…
Iv just won a grand on this site and they have blocked my account!!!
29 November 2024
Unprompted review
Reply from Golden Panda Casino
Hello there,
Thank you for sharing your feedback — we’re very sorry to hear about the frustration and disappointment you’ve experienced regarding your account being blocked after your recent win.
At Golden Panda, we are committed to operating transparently and in full compliance with regulatory obligations. Please note that players from restricted regions, including the UK, are not permitted to use our platform, as clearly outlined in our Terms and Conditions. While registration may sometimes be technically possible, accounts are subject to closure as soon as gameplay or withdrawal attempts from these jurisdictions are detected.
We fully understand how upsetting and concerning it is to face such a situation, especially after a successful win. We sincerely apologize if the communication surrounding this issue has not met your expectations.
If you would like us to review your case further, we kindly invite you to contact our dedicated complaints team at complaints@goldenpanda.com. This will allow us to investigate thoroughly and provide the necessary support regarding your account status and any pending withdrawals.
Thank you again for bringing this to our attention — we remain committed to addressing all concerns fairly and respectfully.
Best regards,
Golden Panda Complaints
The live sports betting at Golden Panda…
The live sports betting at Golden Panda adds an extra thrill to watching games. However, expanding the variety of live betting stats could provide a more in-depth betting strategy for us enthusiasts.
11 July 2024
Unprompted review
Reply from Golden Panda Casino
Hello there,
Thank you so much for taking the time to leave such a positive rating. Your feedback is incredibly encouraging and motivates us to continue delivering exceptional service to all of our players.
If you ever have any questions or need assistance with anything in the future, please don't hesitate to reach out to us. We're here to ensure you have a fantastic time when playing with us.
Best Regards,
Golden Panda Complaints
While I enjoy the diversity of games at…
While I enjoy the diversity of games at Golden Panda. I've noticed that some of the newer lack the polish of more established titles. Consistent quality across all games would enhance the playing experience.
11 July 2024
Reply from Golden Panda Casino
Hello there,
Thank you so much for taking the time to leave such a positive rating. Your feedback is incredibly encouraging and motivates us to continue delivering exceptional service to all of our players.
If you ever have any questions or need assistance with anything in the future, please don't hesitate to reach out to us. We're here to ensure you have a fantastic time when playing with us.
Best Regards,
Golden Panda Complaints
The customer service at Golden Panda is…
The customer service at Golden Panda is exceptional. Recently, I encountered a minor issue with a deposit, and their team resolved it within minutes, ensuring I could continue playing without disruption.
1 August 2024
Reply from Golden Panda Casino
Hello there,
Thank you so much for taking the time to leave such a positive rating. Your feedback is incredibly encouraging and motivates us to continue delivering exceptional service to all of our players.
If you ever have any questions or need assistance with anything in the future, please don't hesitate to reach out to us. We're here to ensure you have a fantastic time when playing with us.
Best Regards,
Golden Panda Complaints
Strangely they’ve blocked access.
Strangely they’ve blocked access.
I did manage to get a win or two out of them.
Personally I would now class them as high risk!
Watch how you go…my favourite is still Kinghills!
25 November 2024
Unprompted review
Reply from Golden Panda Casino
Hello there,
Thank you for sharing your feedback — we’re sorry to hear about your recent experience and understand your concerns regarding account access and trust in the platform.
At Golden Panda, we are committed to operating transparently and in line with our regulatory obligations. Please note that account closures may occur due to compliance checks, restricted jurisdictions, or verification requirements, and we always aim to communicate these actions clearly.
We sincerely apologize if your experience did not meet the expectations we strive to uphold. If you would like us to review your situation in more detail, we kindly invite you to contact our dedicated complaints team at complaints@goldenpanda.com, so we can investigate further and provide the necessary support.
Thank you again for bringing this to our attention — we appreciate your feedback.
Best regards,
Golden Panda Complaints
Golden Panda has become my go-to for…
Golden Panda has become my go-to for weekend entertainment. Their slot tournaments are particularly thrilling, offering big prizes and competitive fun that keeps me engaged or hours.
6 July 2024
Reply from Golden Panda Casino
Hello there,
Thank you so much for taking the time to leave such a positive rating. Your feedback is incredibly encouraging and motivates us to continue delivering exceptional service to all of our players.
If you ever have any questions or need assistance with anything in the future, please don't hesitate to reach out to us. We're here to ensure you have a fantastic time when playing with us.
Best Regards,
Golden Panda Complaints
so they blocked my account and i was…
so they blocked my account and i was notified that i was jsing third part card where i used mine with my name on it also they said they took my money illegaly .
Worst comoany ever . avoid . thefts.
26 November 2024
Unprompted review
Reply from Golden Panda Casino
Hello there,
Thank you for sharing your experience — we’re very sorry to hear about the frustration and disappointment you’ve faced regarding your account closure and the withdrawal process.
At Golden Panda, we are required to comply with strict regulatory and anti-fraud policies, including verifying that all payment methods used on the platform belong directly to the registered account holder. We fully understand how upsetting it is when this process feels unfair or unclear, and we sincerely apologize if the communication you received did not properly explain the situation.
We take these concerns seriously and would welcome the opportunity to review your case in more detail. If you are willing, we kindly invite you to contact our dedicated complaints team at complaints@goldenpanda.com, so we can investigate further and provide the appropriate support.
Thank you again for your feedback — we remain committed to addressing these matters respectfully and fairly.
Best regards,
Golden Panda Complaints
Golden Panda Casino not only provides a…
Golden Panda Casino not only provides a vast array of gaming options but also excel in creating a secure environment for its players. Their proactive measures in data security and game fairness set a high standard.
12 January 2024
Reply from Golden Panda Casino
Hello there,
Thank you so much for taking the time to leave such a positive rating. Your feedback is incredibly encouraging and motivates us to continue delivering exceptional service to all of our players.
If you ever have any questions or need assistance with anything in the future, please don't hesitate to reach out to us. We're here to ensure you have a fantastic time when playing with us.
Best Regards,
Golden Panda Complaints
Participating in Golden Panda's live…
Participating in Golden Panda's live game shows has been one of the most enjoyable gaming experience I've had. The interactive elements and community feeling make it incredibly fun and engaging.
21 January 2024
Reply from Golden Panda Casino
Hello there,
Thank you so much for taking the time to leave such a positive rating. Your feedback is incredibly encouraging and motivates us to continue delivering exceptional service to all of our players.
If you ever have any questions or need assistance with anything in the future, please don't hesitate to reach out to us. We're here to ensure you have a fantastic time when playing with us.
Best Regards,
Golden Panda Complaints
UK PLAYER DON'T GIVE THIS CASINO YOUR MONEY☠️⚠️⚠️⚠️☠️
UK PLAYER I OPENED THE ACCOUNT DEPOSITED £200 LOST WITCH AM OKAY WITH. 2 DAYS LATER BANNED CAN'T LOG INTO THE ACCOUNT AT ALL COMPLETE SCAM LEAVE WELL ALONE 😠🤮
25 November 2024
Unprompted review
Reply from Golden Panda Casino
Hello there,
Thank you for sharing your experience — we’re very sorry to hear about your frustration and disappointment.
At Golden Panda, we are committed to operating transparently and in line with regulatory obligations. Please be aware that players from restricted regions, including the UK, are not permitted to use our platform, as clearly outlined in our Terms and Conditions. While registration may sometimes be technically possible, accounts are subject to closure as soon as gameplay or withdrawal attempts from these jurisdictions are detected.
We also want to apologize for any poor communication or lack of timely responses you may have experienced from our customer support team. This is not the level of service we aim to provide, and we appreciate you bringing this to our attention. Please know that we are continuously working to improve the quality, speed, and clarity of our support to ensure a better experience for all our players.
If you would like us to review your case in more detail, we kindly invite you to contact our dedicated complaints team at complaints@goldenpanda.com. This will allow us to investigate the situation thoroughly and provide the appropriate support.
Thank you again for your feedback — we appreciate the opportunity to address your concerns.
Best regards,
Golden Panda Complaints
Yes I'm real I got my withdrawal yes it…
Yes I'm real I got my withdrawal yes it took 36 hours but I still got it no problem loads of game it's gambling sites you go to play if you win it's bonus
22 November 2024
Unprompted review
Reply from Golden Panda Casino
Hello there,
Thank you so much for taking the time to leave such a positive rating. Your feedback is incredibly encouraging and motivates us to continue delivering exceptional service to all of our players.
If you ever have any questions or need assistance with anything in the future, please don't hesitate to reach out to us. We're here to ensure you have a fantastic time when playing with us.
Best Regards,
Golden Panda Complaints
Is a nice casino and easy to play
Is a nice casino and easy to play , and have fast withdrawals like they say but is fast via card , via card is like 10 min and you get your money but via bank is take op to few hours
24 November 2024
Unprompted review
Reply from Golden Panda Casino
Hello there,
Thank you so much for taking the time to leave such a positive rating. Your feedback is incredibly encouraging and motivates us to continue delivering exceptional service to all of our players.
If you ever have any questions or need assistance with anything in the future, please don't hesitate to reach out to us. We're here to ensure you have a fantastic time when playing with us.
Best Regards,
Golden Panda Complaints
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