Love using the redge fit, and had no problems so far when working out. Also when there was a delayed in the delivery, one of the workers (Mira) was extremely helpful in making sure I received the pack... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My Redge Fit equipment was lost in Transit? I emailed them and they responded promptly and upgraded my order without me asking free of charge and I am extremely satisfied with the whole process. Thank... See more
Company replied
The Team at Redge Fit are great and the product is fantastic. The product has thus far exceeded my expectations with its versatility. The customer service is excellent. Mira did a fantastic job... See more
Company replied
I contacted your customer success team because I had an issue with my order. Your rep, Mira Ray, contacted me very quickly and resolved my issue. I received my order, correctly, a few days later. The... See more
Company replied
Company details
Information provided by various external sources
The best home fitness equipment & fitness programs out in the game! Redge Fit is changing the game of home fitness by providing never before seen equipment that people will love. The equipment is designed to keep in the mind the modern minimalistic world.
Contact info
Canada
- getredgefit.com
4.3
Excellent
442 reviews
Replied to 88% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Product is great
Product is great! Salesman are wonderful responsible and very cooperative about your orders. I do recommend redge fit!
21 August 2025
Unprompted review
Reply from Redge Fit
Thank you for sharing your kind words! We’re so glad to hear you’re enjoying the product and that our team was able to be helpful, responsible, and cooperative with your order. Your recommendation means a lot to us!
We truly appreciate your support and are always here if you need anything.
Best regards,
The Redge Fit Team
Mira was amazing
Mira was amazing, she went the extra mile with my order upon discovering that what I ordered was out of stock. Superb A++ experience, thank you so much.
19 August 2025
Unprompted review
Reply from Redge Fit
Thank you for sharing your experience! We’re so glad Mira went the extra mile to help with your order and ensure you were taken care of, even when the original item was out of stock. It’s wonderful to hear that you had such a superb A++ experience with our team!
We truly appreciate your support and are always here if you need anything.
Best regards,
The Redge Fit Team
These guys are scammers
These guys are scammers. I ordered a set of resistance bands from them on August 7th. By their ad it showed they ship within 3 days. By the 7th day I started emailing that I hadn't received their product, multiple emails went ignored. Finally after threatening to cancel someone replied and said they would get my order processed. Another 3 days went by and I reached out again, same thing my emails were ignored. Finally I has to contact my credit card to get credit, I emailed regfit informing them, I was basically given an answer they don't know what's going on with shipping and my product would be processed. It's now been 3 weeks and nothing, I'm waiting for my credit refund from my card. Don't waste your time or money with these people they are horrible SCAMMERS!
7 August 2025
Unprompted review
Reply from Redge Fit
We’re very sorry to hear about your experience and the frustration this delay and lack of communication has caused. This is not the service we aim to provide, and we sincerely apologize.
Please be assured that we are not scammers. We’ve had recent fulfillment and communication issues that unfortunately affected your order, and we take full responsibility. Since you mentioned you already initiated a refund through your card provider, that refund should be completed directly by your bank.
If you would prefer, we’d be happy to look into your order directly to confirm the status and provide documentation for your refund. Please contact us at support@redgefit.com
with your order number so we can resolve this for you right away.
We appreciate your feedback—it helps us improve—and we’re committed to ensuring issues like this are prevented in the future.
Best regards,
The Redge Fit Team
Even though I ran into some hiccups…
Even though I ran into some hiccups with the original order, Mira helped me get through it seamlessly. Loving my machine so far!
8 August 2025
Unprompted review
Reply from Redge Fit
Thank you for sharing your experience! We’re so glad Mira was able to help you work through the hiccups with your order and make the process seamless. It’s wonderful to hear that you’re loving your machine so far!
We truly appreciate your support and are always here if you need anything.
Best regards,
The Redge Fit Team
Great Service
Mira did an excellent job assisting me with a small issue with my order. Once that was taken care of, the order arrived promptly and everything is working great.
12 August 2025
Unprompted review
Reply from Redge Fit
Thank you for sharing your experience! We’re so glad Mira was able to assist you with your order and get everything straightened out quickly. It’s wonderful to hear that your order then arrived promptly and that everything is working great.
We truly appreciate your support and are always here if you need anything.
Best regards,
The Redge Fit Team
I had the privilege of being helped by Mira
I had the privilege of being helped by Mira very helpful and polite helped me thru the entire process and im very happy
12 August 2025
Unprompted review
Reply from Redge Fit
Thank you for sharing your experience! We’re so glad Mira was able to quickly straighten out your order and ensure you received your product right away. It’s great to hear that you’re enjoying the versatility and quality of your Redge Fit, and that it’s a perfect fit for days you don’t hit the gym.
We truly appreciate your support and are always here if you need anything.
Best regards,
The Redge Fit Team
Excellent customer service
Excellent customer service. Very fast to respond and resolved my issue within day* A+
11 August 2025
Unprompted review
Reply from Redge Fit
Thank you for sharing your experience! We’re so glad our team was able to respond quickly and resolve your issue within a day. Your satisfaction means a lot to us, and we’re grateful for your A+ feedback!
We truly appreciate your support and are always here if you need anything.
Best regards,
The Redge Fit Team
Had an issue with my initial order
Had an issue with my initial order. Mira helped me get it straightened out right away. Product received very soon after her assistance. Great customer service. Love the versatility and quality of the product as well and look forward to using it on days I dont hit the gym.
31 July 2025
Unprompted review
Reply from Redge Fit
Thank you for sharing your experience! We’re so glad Mira was able to quickly straighten out your order and ensure you received your product right away. It’s great to hear that you’re enjoying the versatility and quality of your Redge Fit, and that it’s a perfect fit for days you don’t hit the gym.
We truly appreciate your support and are always here if you need anything.
Best regards,
The Redge Fit Team
I ordered my equipment on the second of…
I ordered my equipment on the second of August. Got a email saying it was being tested and I should get it soon. Then come to find out through customer service email that they had an issue with my address. Verified my address that it was a hotel, resent the address and no further reply. Been calling the phone number they provided on the website and that number doesn’t work. Stays getting one ring tone and then the busy. I can’t get a hold of anyone. At this point I just want my money back.
11 August 2025
Unprompted review
Reply from Redge Fit
We’re very sorry to hear about your experience and the frustration caused by the delay and communication issues. This is not the level of service we aim to provide. Please share your order number with us at support@redgefit.com
so we can either resolve the shipping issue immediately or process a full refund for you.
Mira was very helpful thank you!
11 August 2025
Unprompted review
Reply from Redge Fit
Thank you so much for your kind words! We’re thrilled to hear Mira was able to help you. We’ll be sure to share your feedback with her—it will make her day! We truly appreciate you being part of our community
We truly appreciate your support and are always here if you need anything.
Best regards,
The Redge Fit Team
They were very helpful in changing my…
They were very helpful in changing my address in an emergency situation and they sent me extra bands when the order I made was out of stock! Mira was very helpful
6 August 2025
Unprompted review
Reply from Redge Fit
Thank you for sharing your experience! We’re so glad we could assist with your address change during an urgent situation and provide extra bands when your original order was out of stock. We’ll be sure to pass along your kind words to Mira—she’ll be happy to hear them!
We truly appreciate your support and are always here if you need anything.
Best regards,
The Redge Fit Team
Had an error in shipping corrected it…
Had an error in shipping corrected it and upgraded for the delay. Can’t wait to implement it in my workout.
6 August 2025
Unprompted review
Reply from Redge Fit
Thank you for your feedback! We’re glad we were able to quickly correct the shipping error and provide an upgrade to make up for the delay. We can’t wait for you to start incorporating it into your workouts and enjoy the benefits!
Best regards,
The Redge Fit Team
I finally got my Redgefit 2 months…
I finally got my Redgefit 2 months after order and after numerous requests, complaints and reviews. Once I recieved it I sent a confirmation of reciept to the company and then they responded to my trust pilot review with a page long reply explaining their problems away by saying everything you want to hear. Words are great but you have to practice what you preach. We have had to settle for less from compa it's since Covid. Like terrible customer service, cs support, products quality and pricing etc. When we allow Companies to continue to follow these bad practices we allow society to slip into a less than acceptable position. We should never settle for less when we are working hard to earn what we have and to use those hard earned dollars to buy products. So there should always be a personal demand to require quality service and products.
Good luck to Redgefit and I hope they get their crap together and I would be more than happy to assist you or any company in learning proper customer service and support as I have more than 40 years of successful experience worldwide. Thanks for reading and hold companies accountable.
SGM P
31 July 2025
Unprompted review
Reply from Redge Fit
Thank you for taking the time to share your experience in such detail. While we’re glad you ultimately received your Redge Fit, we sincerely apologize for the delays, repeated follow-ups, and the frustration this caused along the way. We understand that words alone aren’t enough—what matters most is delivering on our promises through consistent action.
You’re absolutely right: customers should never have to settle for less when it comes to service, quality, or value. Your feedback is a clear reminder that we must continue improving, not only in how quickly we fulfill orders but also in how we communicate and support our customers throughout the process.
We also appreciate your offer to share your expertise in customer service. We take feedback like yours seriously and are committed to using it to strengthen our operations.
Thank you again for holding us accountable. We hope we’ll have the opportunity to provide you with a much smoother experience in the future.
Sincerely,
The Redge Fit Team
Product is a great tool for very good…
Product is a great tool for very good workouts. I bought the 6 band Redge for maximum resistance. After 2 weeks one band snapped. No problem I have 5 left, figured hey it was a fluke. So I exchange it with one of the 5 left. Im into my third set and snap that one pops. I tried reaching out to Redge Fit with no luck. Just want to know if this is going to happen to all of them in a short period of time. Do these have at least a few months warranty against them snapping? What do I do. I do like the product but my trust in it snapping and possibly hurting me is becoming an issue. Any advice would be appreciated.
22 July 2025
Unprompted review
Reply from Redge Fit
Thank you for sharing your experience and for your honest feedback. We’re glad to hear you enjoy the Redge Fit for your workouts, but we’re very sorry about the issues you’ve had with the bands snapping. That’s certainly not the experience we want for our customers.
All Redge Fit bands are covered under our warranty, and we’ll be happy to replace any that have broken. To get this resolved quickly, please email us at support@redgefit.com with your order number and photos of the damaged bands. Once we receive that, we’ll arrange replacements right away at no cost to you.
While resistance bands can wear out over time—especially at higher resistance levels—snapping within weeks is not typical, and we want to make sure you feel confident and safe using your equipment.
We appreciate your support and will do our best to restore your trust in the product.
Best regards,
The Redge Fit Team
Social media ad
I’m always hesitant ordering off ads on social media. This was no scam the real deal and when I did question my order I had a response from what sure seams like a human in just a few hours. The equipment is exactly as advertised and will do exactly what I needed it to.
30 July 2025
Unprompted review
Reply from Redge Fit
Thank you so much for your honest and thoughtful feedback! We completely understand the hesitation that can come with ordering from social media, and we’re thrilled to hear that your experience with Redge Fit was reassuring and exceeded expectations.
It’s great to know the equipment is exactly what you were looking for, and that our team was able to provide a quick, human response when you had questions. We're here for you anytime you need support!
Best regards,
The Redge Fit Team
My order got damaged in transit
My order got damaged in transit, but the redgefit team, especially Mira, got it fixed and taken care of quickly.
25 July 2025
Unprompted review
Reply from Redge Fit
Thank you for sharing your experience! We’re sorry to hear that your order was damaged in transit, but we’re so glad Mira and the Redge Fit team were able to resolve it quickly for you. Your satisfaction means a lot to us, and we’re always here if you need anything else.
Best regards,
The Redge Fit Team
Customer service was great
Customer service was great. I could not expect anything better. Thank you Ed.
30 July 2025
Unprompted review
Reply from Redge Fit
Thank you for your kind words! We’re so glad to hear that you had a great experience with our customer service. Ed will truly appreciate the shoutout! We’re always here if you need anything.
Best regards,
The Redge Fit Team
Mira is amazing
Great product! Customer service is amazing! I spoke with Mira cause I couldn't find the tracking code in my email from confirmation of purchase. She assisted me amazingly and fast to solve my issue and sent me a link so I can monitor where it was. Mira deserves a raise and promotion! Amazing guest services skills
26 July 2025
Unprompted review
Reply from Redge Fit
Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying your Redge Fit and that Mira was able to assist you quickly and effectively. We’ll be sure to pass along your praise—she’ll be so happy to hear it!
Providing fast and friendly support is what we strive for, and it’s great to know that Mira made a positive impact on your experience.
Thanks again for your support!
Best regards,
The Redge Fit Team
When we initially placed our order for…
When we initially placed our order for the Redge, it was running a bit behind schedule. Upon contacting Redge, we learned that the specific model we ordered was no longer available due to an "upgrade." They apologized for the inconvenience and promptly sent us the upgraded version along with six bands, which were not included in our original order. Their customer service was excellent!
Once we clarified this, I agreed to the change, and it was shipped within two days.
As for the product itself, I would rate it a Class A+++. I haven't felt this sore in a long time, and that was only after using one band!
Love the app too!
For those who want to purchase a home gym! I highly recommend this one. Make sure to get the one that includes the app. You WILL not regret.
23 July 2025
Unprompted review
Reply from Redge Fit
Thank you so much for your thoughtful and detailed review! We’re thrilled to hear that, despite the initial delay, our team was able to get everything sorted quickly and provide you with the upgraded Redge and additional bands. Your kind words about our customer service mean a lot to us.
It’s amazing to hear how effective the product has been for you—even with just one band! We’re also glad you’re enjoying the app—it’s designed to help you get the most out of your workouts, anytime and anywhere.
Thank you again for your recommendation. We’re so happy to have you as part of the Redge Fit community!
Best regards,
The Redge Fit Team
I ordered my gym set up a week ago still nothing
I ordered my gym equipment a week ago. All I have received was an email saying my order was placed and it would take 3 days, no tracking number or something saying it was shipped. I still have not received my order after 7 days. Also support in non-existent. I've called and it rings once then says its busy. I've emailed support twice last week and still no answer. I understand they could be busy or whatever but the communication is key and if that is the case just say it. I'll give it one more day and I'll be getting my money back. My order number is 207507.
23 July 2025
Unprompted review
Reply from Redge Fit
Thank you for reaching out, and I sincerely apologize for the delay and lack of communication you've experienced. I completely understand how frustrating this must be.
I’ve flagged your order and passed it along to our team. Someone from our support team will be reaching out to you shortly with an update and to make sure this is fully resolved.
We truly appreciate your patience, and we’re committed to making this right.
Warm regards,
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