FYRST Reviews 2,322

Trying this in the hopes I may actually get a response from Fryst. I cannot access my account, I have tried all the ways on the website (most of the links lead to empty pages), there is no way to contact them by phone and they are not responding to my emails.

So angry and frustrated at this abysmal customer service.

Waiting for an account for a month now!
It's impossible to reach them by phone. Often times I need to write multiple emails to receive an answer. This worries me as a startup that uses Fyrst as the main Bank. The pricing is great and I would love to stay with them long term. But knowing that it will be extremely difficult to reach support, I will be opening an account at a traditional bank. I´ll can come back to them, when their Customer Service has improved.

I don't have an account here. It looks like a Scam Bank, the telephone is not working and they don't answer Emails.
Take care that this is not related to fyrst (Norwegian Bank)

The worst banking app I have ever encountered. It takes at least 14 taps just to log in to your account, and that is when you are lucky and the app doesn't force you (for no reason) to log in manually, then locks your account (for no reason), which you then have to unlock using biometric, which is all that i wanted to do in the first place. Round and round it goes. The WORST. I hate this app and feel like Fyrst misled me to become a Postbank customer (which is what Fyrst account holders actually are), but made it seem like I would be banking with a start-up (which i prefer). With Fyrst, you get none of the benefits of working with a startup in terms of service, agility, tech or speed. I literally hate this company and regret being fooled into opening a business account here. And once you've changed tona new business account, you don't really want to have to change again. But that is exactly what I am going to do, because I cannot afford to spend 15 to 20 minutes each day simply trying to log into an app, when every other banking app in the world offers you one-touch login.

They have abysmal customer service, taking ages to respond to emails - if at all. It's unclear if the response arrives in the UI or via email, which made me miss a response.

I have been charged multiple times with a "notification service" fee. I had a scheduled payment that was not able to go through a couple of times due to low funds. Apparently, they have sent me a notification about this missed scheduled payment and charged me 1.80 Euro for each notification.

Quote:
"Da wir als Bank gesetzlich dazu verpflichtet sind unsere Kunden in schriftlicher Form über nicht ausgeführte Buchungen zu informieren, entsteht für uns ein gewisser Arbeitsaufwand, für den entsprechend Kosten anfallen."

I have never received a physical letter. If this was via email, then it's an expensive email – quite the scam.

EDIT:
It appears their "social media team" works faster than their support team. I requested to cancel my account on 16th Sept 2022, but no response whatsoever. 12 working days later, still nothing.

EDIT 2:
I have received some attention from their support team and further clarification on the fees. Apparently, the fees are illegal for consumers but not if it comes to a business account. The account is now closed out and I will leave it at that. Overall I'd expect more from a digital bank: better app/UI, and better communication/notifications, ... comparatively looking at CommonWealth Bank Australia's app it's just miles apart even though they would be in the same realm as Deutsche Bank. I suggest you go for one of the many Neo-Banks in Germany. (FYI: Fyrst is hardly a Neo-Bank being part of Deutsche Bank)

Abysmal Customer Support

This might be totally acceptable for the FREE plan but,

Even though I'm on the PAID plan, I still need to wait about 2 weeks for a reply, that doesn't solve the issue. It's impossible to reach them by phone. Often times I need to write multiple emails to receive an answer. This worries me as a startup that uses Fyrst as the main Bank.

The pricing is great and I would love to stay with them long term. But knowing that it will be extremely difficult to reach support, I will be opening an account at a traditional bank. Maybe I'll keep Fyrst as my second Account, so I can come back to them, when their Customer Service has improved.

Feedback to Fyrst: Maybe offer your current minimal Customer Support for Free accounts and Priority Customer Support for paying Customers.

Everything was great!!! Gave it 4 star because I wish they had an English UI...