I was having problems accessing and redeeming my Flexiroam plans provided through the Mastercard travel experiences. The whole team at Flexiroam were very helpful and patient, in getting the issues re... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to use, very well priced programs that suits any need, and perfect global coverage. I am on the road 40% of my time, Flexiroam kicks in immediately upon landing anywhere. And more important - ext... See more
Company replied
eSIM that works globally as per the plan. Amazing assistance to troubleshoot if any issue. They are fast , professional, patient and will help you until it is solved .
Company replied
I am a long haul flight attendant. I’m a happy customer, Flexyroam is very reliable. The online customer support is very good, too. I need help when I get a new phone and usually mess up with the sett... See more
Company replied
Company details
- Internet Service Provider
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
Written by the company
FlexiRoam’s versatile network spans 520 network operators in over 200+ Countries and Regions, making it the preferred service for consumers and travellers worldwide.
Contact info
UNIT 05, 4/F, ENERGY PLAZA, No. 92, GRANVILLE ROAD, TSIM SHA TSUI EAST, Hong Kong
- +60132047800
- cex@flexiroam.com
- flexiroam.com
4.6
Excellent
3K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service and non stop working…
Excellent service and non stop working data.
Thank you for such helpful option
11 February 2026
Unprompted review
Reply from FlexiRoam Asia Limited
Hello Stas, thank you for your kind words! We’re delighted to know you’re enjoying excellent service and uninterrupted data with Flexiroam. It’s our mission to provide reliable connectivity and helpful options for travelers, and your feedback reassures us that we’re on the right track. We truly appreciate your support!
I was helped immediately and my problem…
I was helped immediately and my problem was solved quickly thank you Flexiroam
11 February 2026
Unprompted review
Reply from FlexiRoam Asia Limited
Hi Afrodita, thank you for your wonderful feedback! We’re so glad to hear that our team was able to assist you immediately and resolve your issue quickly. Providing fast, friendly, and effective support is always our goal, and it’s great to know we delivered that experience for you. We truly appreciate your trust in Flexiroam!
I had problems getting access to my…
I experienced difficulties getting access to my account. I had an old and a new account. After FlexiRoam merged them I was able to get access and retain the data I still had. I’m very happy it was solved. 🙏🏻
10 February 2026
Unprompted review
Reply from FlexiRoam Asia Limited
Hi Arend, thank you for sharing your experience with us. We’re sorry to hear you initially had difficulties accessing your account, but we’re glad the issue was resolved and that you were able to retain your data after the merge. Your patience means a lot, and we’re happy you’re satisfied with the outcome. We’ll continue working to make account access smoother for all our users.
Instant reply due to questions.
Instant reply due to questions.
Direct help offered.
9 February 2026
Unprompted review
Reply from FlexiRoam Asia Limited
Hi Hans-Joachim, thank you for your wonderful feedback! We’re glad our team was able to respond instantly and provide direct support to your questions. Your appreciation means a lot and inspires us to keep delivering fast, reliable, and professional service every time.
Excellent customer support
Excellent customer support, immediate response, very professional- thank you!
8 February 2026
Unprompted review
Reply from FlexiRoam Asia Limited
Hi Mariela, thank you so much for your kind words! We’re thrilled to hear that our support team was able to assist you quickly and professionally. Your feedback motivates us to keep delivering excellent service every time. We truly appreciate you taking the time to share your experience!
Do not EVER give them your email…
Do not EVER give them your email address! They will email you twice a day, their unsubscribe button don’t work and they will spam you forever! They also send it from a different email address every single time so, your attempts at putting them on spam folder don’t work. Never came across any company this bad!!!!!
6 February 2026
Unprompted review
Reply from FlexiRoam Asia Limited
Dear Cem,
I am incredibly sorry our emails have been blowing up your inbox lately. That is clearly not the experience we want for you.
It sounds like a major synchronization error in our system is causing these repeats and, more importantly, failing to respect your unsubscribe requests. That shouldn’t happen, and we’re investigating it right now to make sure it stops.
We’d love the chance to make this right. Please email us at support@flexiroam.com and ask for Chris or Donna. We will manually purge your address from every single one of our mailing lists immediately so your inbox can finally get some peace.
Fast fix when needed help and guidance
Fast fix when needed help and guidance
5 February 2026
Unprompted review
Reply from FlexiRoam Asia Limited
Hi Amna, thank you so much for your 5‑star review! We’re glad we could provide a fast fix and the guidance you needed. Your feedback motivates us to keep delivering quick and reliable support whenever you need help.
perfect support on the spot
I had a esim from them already, after buying the new plan the esims clashed i guess. Getting a new esim replacement solved the chaos.You are my hero dear support agent, many thanks 🙏
1 February 2026
Unprompted review
Reply from FlexiRoam Asia Limited
Hi Mustafa, thank you so much for your wonderful feedback! We’re glad our support team could quickly resolve the eSIM issue and get you back on track without any hassle. Your kind words mean a lot to us, and we’ll be sure to share them with the agent who helped you. We’re always here to make sure your experience stays smooth and reliable, thanks again for choosing us!
My eSim was deleted from my phone
My eSim was deleted from my phone. A reinstallation was not possible. But the friendly support solved the problem by creating a new eSim with the old data. Perfect
30 January 2026
Unprompted review
Reply from FlexiRoam Asia Limited
Hi Wolfgang, thank you so much for your wonderful feedback! We’re glad our support team was able to quickly resolve the issue by setting up a new eSIM with your existing data. Your satisfaction means a lot to us, and we’re always here to make sure your experience stays seamless and reliable.
Works fine
Works fine. Really fast support by WhatsApp and email.
Well earned 5 stars. Top!
27 January 2026
Unprompted review
Reply from FlexiRoam Asia Limited
Hi J.K, thank you so much for your kind words and 5-star rating! We’re glad to hear everything worked smoothly and that our support team was able to assist you quickly via WhatsApp and email. Your feedback motivates us to keep delivering top-notch service. We truly appreciate your trust in FlexiRoam!
Amazing customer service
Amazing customer service. I had an issue and Jess was really kind and helpful. 100% recommended!!
24 January 2026
Unprompted review
Reply from FlexiRoam Asia Limited
Hi Ana, thank you for your 5‑star review! We’re thrilled to hear Jess provided such kind and helpful support. Your recommendation means a lot to us, and we’ll continue delivering amazing customer service.
Great service
Great service. Because my sim didn’t worked but they didn’t stop emailing until it worked. Thankyou!
23 January 2026
Unprompted review
Reply from FlexiRoam Asia Limited
Hello Gladys, thank you for your wonderful 5‑star review! We’re glad we could support you until your SIM was working. Your appreciation means a lot, and we’ll continue striving to provide great service every time.
Outstanding and immediate support and…
Outstanding and immediate support and troubleshooting.
Truly a great customer service
22 January 2026
Unprompted review
Reply from FlexiRoam Asia Limited
Hello Marco, thank you so much for your kind words! We’re thrilled to hear our team was able to provide outstanding and immediate support. Delivering great customer service is what we strive for every day, and feedback like yours keeps us motivated.
Very quick and helpful online service
Installation is sometimes a bit tricky, but the online service is very quick and helpful with my eSim issue. Very good service via WhatsApp.
21 January 2026
Unprompted review
Reply from FlexiRoam Asia Limited
Hi Thomas, thank you so much for your 5‑star feedback! We’re glad to hear our online support was able to assist you quickly with your eSIM issue. We understand installation can sometimes be a bit tricky, and we’re happy our team could guide you through it. Your appreciation of our WhatsApp service means a lot to us, we’ll continue striving to make the process even smoother for you and all our customers.
Very quick reply when faced with any…
Very quick reply when faced with any problem . They solve my issue within minutes . And the coverage is always good in all the countries
21 January 2026
Unprompted review
Reply from FlexiRoam Asia Limited
Hello Tamara, thank you for sharing your wonderful feedback and 5‑star rating! We’re delighted to know our team was able to respond quickly and resolve your issue within minutes. It’s also great to hear that you’re enjoying reliable coverage across countries. Your support inspires us to keep delivering fast, solution‑oriented service wherever you go.
Wonderful support team
Wonderful support team. Solution oriented and fast.
19 January 2026
Unprompted review
Reply from FlexiRoam Asia Limited
Hi Bernd, thank you so much for your kind words and 5‑star rating! We’re thrilled to hear that our support team was able to provide you with fast, solution‑oriented assistance. Your feedback motivates us to keep delivering the best possible service.
Good service, good support
I'm using the service for a couple of years now during travel to various places in the world. Service works good and internet is stable.
Sometimes setting up the eSIM or setting up the connection gives some trouble but the support is very helpful and responsive. Most issues I encountered were related to settings in my side.
19 January 2026
Unprompted review
Reply from FlexiRoam Asia Limited
Hi Guido, thank you for being a loyal user over the past few years and for sharing your experience! We’re delighted to know our service has supported your travels worldwide with stable internet. We appreciate your honesty about the occasional setup challenges, and we’re glad our support team was able to assist quickly whenever needed. Your feedback helps us continue improving, and we’re grateful for your trust in us. Safe travels, and we look forward to keeping you connected wherever you go!
The help via what’s App worked very…
The help via what’s App worked very well! Thanks again! They replied within minutes and helped me solve the problem. That’s very important for me. Without that kind of assistance I would not choose Flexiroam
16 January 2026
Unprompted review
Reply from FlexiRoam Asia Limited
Hi Kian, thank you so much for your wonderful feedback! We’re delighted to hear that our WhatsApp support team was able to assist you quickly and effectively. Providing fast, reliable help is something we take pride in, and it’s great to know it made a difference for you. Your trust means a lot to us, and we look forward to continuing to serve you with the same level of care and support.
Immediate help with an expired eSIM
Immediate help with an expired eSIM. Quick & efficient!
13 January 2026
Unprompted review
Reply from FlexiRoam Asia Limited
Hi Florian, thank you for your 5-star review! We're glad we could assist you right away with your expired eSIM. Providing quick and efficient support is always our goal, and we appreciate your feedback.
When i make activation of any plan i…
When i make activation of any plan i have problem but customer service was so fast and solved my problem in few minutes, all perfect. Now i will see how will work when i will activate package
11 January 2026
Unprompted review
Reply from FlexiRoam Asia Limited
Hi Igor, thank you so much for your 5‑star review! We’re glad our customer service team was able to assist you quickly and resolve the activation issue in just a few minutes. Your satisfaction means a lot to us, and we look forward to providing you with the same seamless experience when you activate your plan.
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