I was having problems accessing and redeeming my Flexiroam plans provided through the Mastercard travel experiences. The whole team at Flexiroam were very helpful and patient, in getting the issues re... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to use, very well priced programs that suits any need, and perfect global coverage. I am on the road 40% of my time, Flexiroam kicks in immediately upon landing anywhere. And more important - ext... See more
Company replied
eSIM that works globally as per the plan. Amazing assistance to troubleshoot if any issue. They are fast , professional, patient and will help you until it is solved .
Company replied
I am a long haul flight attendant. I’m a happy customer, Flexyroam is very reliable. The online customer support is very good, too. I need help when I get a new phone and usually mess up with the sett... See more
Company replied
Company details
- Internet Service Provider
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
Written by the company
FlexiRoam’s versatile network spans 520 network operators in over 200+ Countries and Regions, making it the preferred service for consumers and travellers worldwide.
Contact info
UNIT 05, 4/F, ENERGY PLAZA, No. 92, GRANVILLE ROAD, TSIM SHA TSUI EAST, Hong Kong
- +60132047800
- cex@flexiroam.com
- flexiroam.com
4.6
Excellent
3K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic service
Fantastic service, at a great price, Jess was very helpful when my eSIM removed itself from my phone (apples issue not FlexiRoam) and quickly assisted me with fixing that
25 March 2026
Unprompted review
Reply from FlexiRoam Asia Limited
Hi Gore, thank you so much for the wonderful feedback! We’re delighted to hear you enjoyed our service and found great value in it. We’re especially glad Jess was able to assist you quickly with the eSIM issue—your appreciation means a lot to our team. We’ll be sure to share your kind words with her. We look forward to serving you again soon!
I have changed my phone
I have changed my phone. So I needed to activate new phone account. It was really good support and help quickly. Thank you.
25 March 2026
Unprompted review
Reply from FlexiRoam Asia Limited
Hello Murat, thank you for sharing your experience! We’re glad our team was able to quickly assist you in activating your new phone account. Your kind words mean a lot to us, and we’re always here to support you whenever you need help.
Five stars from me
Five stars from me. Jog was with me until the things are done! Very professional and prompt support!
Perfect experience!
25 March 2026
Unprompted review
Reply from FlexiRoam Asia Limited
Hi Shamil, thank you so much for your 5-star feedback! We’re delighted to hear that our Support Team provided professional and prompt assistance until everything was completed. Your perfect experience means a lot to us, and we’ll continue striving to deliver the same level of excellence every time.
I appreciate the help and support I was…
I appreciate the help and support I was given to solve my issue. It was done in such an efficient manner. Thank you so much!
24 March 2026
Unprompted review
Reply from FlexiRoam Asia Limited
Hello Suan, we’re grateful for your kind words and 5‑star rating. Knowing that we resolved your issue efficiently is the best reward for our team. We’ll continue to put your needs first in everything we do
Reply from FlexiRoam Asia Limited
Hello Elaine, thank you so much for your 5‑star review! We’re delighted that our fast response to your concerns made a positive impact. Your trust means a lot to us, and we’ll continue striving to deliver excellent service every time.
Internet connection issue
I just contacted Flexiroam via WhatsApp , cz I was not able to connect to my Flexiroam mobile data.
I received a response within few minutes, and the agent at the support desk was able to resolve my issue within few minutes.
I've been using Flexiroam for several years, and I'm happy with their services.
Thank you!
18 March 2026
Unprompted review
Reply from FlexiRoam Asia Limited
Hello Alexander, thank you so much for your kind words and for being a loyal Flexiroam user over the years! We’re glad our support team was able to quickly resolve your connection issue and get you back online within minutes. Your trust and continued satisfaction mean a lot to us, and we’ll keep working hard to deliver reliable service and responsive support whenever you need it. Safe travels and happy browsing with Flexiroam!
Online chat agent was very helpful and…
Online chat agent was very helpful and fast.
17 March 2026
Unprompted review
Reply from FlexiRoam Asia Limited
Hi Harvey, thank you for sharing your wonderful feedback! We’re delighted to hear that our online chat agent was able to assist you quickly and effectively. Providing fast, helpful support is something we take pride in, and it’s great to know we met your expectations.
We truly appreciate your 5‑star rating and look forward to continuing to serve you with reliable service and responsive support.
Excellent Support on Technical Challenge
I changed my smartphone and therefore had to move my eSIM there. I was provided with an excellent step by step advise which was easy to understand and to follow. Adequately tailored to my individual situation, late at night. Thank you!
15 March 2026
Unprompted review
Reply from FlexiRoam Asia Limited
Hello Doc S, thank you for your wonderful feedback! We’re so glad to hear that our team was able to provide clear, step‑by‑step guidance tailored to your situation—even late at night—and that the process of moving your eSIM to your new smartphone was smooth and easy to follow. Your satisfaction means a lot to us, and we’ll continue striving to deliver support that’s both timely and personalized.
Great Support!
I was having technical difficulties and used the WhatsApp contact number. The support was great! I was online within a few minutes. Thank you!
14 March 2026
Unprompted review
Reply from FlexiRoam Asia Limited
Hi Seshan, thank you for sharing your experience! We’re thrilled to hear that our WhatsApp support team was able to quickly assist you and get you back online within minutes. At Flexiroam, we aim to make staying connected as seamless as possible, and it’s wonderful to know our service met your expectations.
Very quick problem solving
Had a few problems with connection via FlexiRoam but the customer service replied very quickly and helped me solve the issues so highly recommend!
13 March 2026
Unprompted review
Reply from FlexiRoam Asia Limited
Hi Joanna, thank you for your kind words and recommendation! We’re glad to hear that our customer service team was able to quickly assist you and resolve the connection issues you experienced. At Flexiroam, we’re committed to making sure every journey stays connected, and feedback like yours inspires us to keep improving.
Great experience with customer support…
Great experience with customer support very helpful and fast
12 March 2026
Unprompted review
Reply from FlexiRoam Asia Limited
Hi Nicole, thank you for your wonderful feedback! We're delighted to hear that our customer support team was able to assist you quickly and effectively. Your satisfaction is our priority, and we look forward to serving you again.
Amazing customer service and coverage.
Amazing customer service over whatsapp, my issue was user error and the agent talked me through how to fix it which was really helpful. The coverage of flexiroam was amazing when I used it in South Africa and the USA / Canada
9 March 2026
Unprompted review
Reply from FlexiRoam Asia Limited
Hi Emily, thank you so much for your wonderful feedback! We’re glad our WhatsApp support team could guide you through the issue and make things easier. It’s great to hear that Flexiroam’s coverage served you well across South Africa, the USA, and Canada. Your experience motivates us to keep delivering seamless connectivity and helpful support wherever you go. Safe travels, and we look forward to keeping you connected on your next journey!
The WhatsApp agent supported me very…
The WhatsApp agent supported me very well. I hope no additional charges when I run out of data with my current plan. That will be the key as a lot of other e sim providers auto apply and that’s never enjoyable to see on a bill. Frustrating. I was very impressed by the WhatsApp agent ability to communicate the process workflow of setting up the plan.
7 March 2026
Unprompted review
Reply from FlexiRoam Asia Limited
Hello Cole, thank you for your kind words and for highlighting our WhatsApp support team! We’re glad the agent was able to clearly guide you through the setup process. Regarding your concern, Flexiroam does not auto‑apply charges when your data runs out, you’ll always have control over any top‑ups or plan extensions. We appreciate your trust and look forward to keeping you connected with peace of mind wherever you travel.
The service is very good and fast…
The service is very good and fast response time.
5 March 2026
Unprompted review
Reply from FlexiRoam Asia Limited
Hello Bivince, thank you for the 5star review! We’re glad you found our service very good and appreciated the fast response time. Your feedback motivates us to keep delivering quick, reliable support and seamless connectivity wherever you travel.
Reply from FlexiRoam Asia Limited
Hi Rebecca, thank you for the 5⭐! We’re delighted to hear our team provided great help fast, correct, and friendly. Your feedback inspires us to keep delivering excellent support and seamless connectivity wherever you travel.
I had a great experience
I had a great experience, they solved my problem in no time
4 March 2026
Unprompted review
Reply from FlexiRoam Asia Limited
Hello zivko zivkovski, thank you for the 5⭐! We’re glad our team could provide great help—fast, correct, and friendly. Your feedback inspires us to keep delivering excellent support and seamless connectivity wherever you travel.
Best help in problemsolving
Best help in problemsolving. Not giving up but customer minded and working to a solution!! Thank you very much
3 March 2026
Unprompted review
Reply from FlexiRoam Asia Limited
Hi Hilaire, thank you so much for your wonderful feedback! We’re delighted to know that our persistence and customer‑focused approach made a difference for you. Solving problems together and finding the right solution is always our goal, and your appreciation means a lot to us. If you ever need further assistance, we’re here and ready to help!
Great customer service and good coverage
Great customer service and good coverage
3 March 2026
Unprompted review
Reply from FlexiRoam Asia Limited
Hello Manfred, thank you for your kind words! We’re thrilled to hear that you’re happy with our customer service and coverage. Providing reliable support and keeping you connected are always our top priorities. Your appreciation motivates us to continue delivering the best experience possible!
Excellent customer service
My phone was wiped clean after a mandatory maintenance and the customer support from flexiroam was fast and flawless had my esim running within minutes
3 March 2026
Unprompted review
Reply from FlexiRoam Asia Limited
Hi Lukas, thank you for sharing your experience! We’re so glad our support team was able to get your eSIM up and running quickly after the maintenance reset. Fast, flawless service and keeping you connected are always our priorities, and it’s wonderful to know we delivered that for you. We truly appreciate your trust in Flexiroam!
Good prices for Internet connetion
Good prices for Internet connetion
Unfortunately I have often trouble connectin through the eSIM
gladly the support ist very helpful and was always able to sort things out
1 March 2026
Unprompted review
Reply from FlexiRoam Asia Limited
Hello Martin, thank you for your feedback! We’re glad you find our prices competitive and appreciate the helpful support team. We’re sorry to hear about the connection issues you’ve experienced with the eSIM, and we’ll continue working hard to improve reliability so your experience is consistently smooth. Your comments motivate us to keep enhancing our service, and we’re always here to assist whenever needed.
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