fixpart.co.uk Reviews 1,458

The company have sent half my order that I placed before Christmas, they will not reply to any of my messages and they keep sending me reviews to complete. So here you are, it is a terrible company with terrible customer service and in hindsight I should've placed an order with another company that would be more proactive. No more orders from me I'm afraid.

Making a complaint as I have no other way of this company answering my messages!!

I was happy to find a supplier for a dishwasher basket, so ordered and then forgot about it. Nothing came, so I thought maybe I hadn't ordered after all, and eventually bought a new cheap dishwasher. **8 weeks later** I got an email of dispatch saying it was on its way. I emailed back asap to say it was much, much too late (let's not forget the website says "Fast delivery") everywhere, and I wanted to confirm that I would immediately return it and have the return postage (£11) paid for.

Eventually (around a week) later I got a response saying yes that would be fine, so I paid for postage and returned the box.

NOTE - you canNOT call this company. No phone number provided.

I returned it, and I made sure to pay for tracking, and it was received 17th December. By the 22nd I hadn't had a refund so I checked in, and they told me the returns would be processed "next week".

After the Christmas hiatus, I checked again - no refund. I emailed again. And again. The only response I've had so far is an automated response saying sorry they haven't replied to my message yet.

So, I would only recommend ordering from this company if
- you don't mind waiting so long for your item that you doubt that you ever ordered it
- you love sending emails to a customer service black hole that never replies
- you are happy with very loose interpretations of "fast delivery" and returns will be refunded "in a few days".

Fixpart - in case you read this - my return request is R202505614266-1 and you owe me a total of £125.55

Quick service and parts all packaged very well.

It took a while for the part to arrive, which in itself isn't a problem, but I did have to chase for an update. It would have been good to have been kept advised of what is going on.

Good communication and a part that saved my buying a new £90 blender.

Ordered a part that was in stock . No updates about delivery after initial order confirmation. Keep getting the same message about customer services being busy . There is no way to actually contact anyone. I’m just being sent in circles. Can somebody please contact me regarding my order . I’m happy to order elsewhere but want confirmation I can cancel.

Excellent service excellent part. Perfect! Thank you.

Ordered a door seal for my washing machine with an advertised 1 working day delivery time. Checked on the order 5 days later as it hadn’t arrived and I’d had no update to see the expected dispatch date was 4th March, despite their website advertising a 2-4day delivery for the same item. Sent messages twice via their website to request a refund with no response. Ended up going through PayPal to get my money back. Would never use fixpart again, totally useless.

Excellent service.

I was worried the part wouldn’t be an exact fit as the description didn’t quite match but FixPart have a solid return policy so that reassured me.

Super fast delivery. Part was exactly as described. Reasonable price.

This is truly an awful company. I ordered a part for my microwave on the 14th of December. It said it was in stock and it would be dispatched on the 22nd of December 2025. I've not received the part . Ive sent email after email and I've not received any meaningful response. I've requested a refund in the last 3 emails and they haven't even answered the question. I don't even think I'm going to get the part.

Very easy to find what you need and very quick delivery! Very happy with service and will recommend and use again

Great parts, delivered in an acceptable timeframe.

Utterly useless! Avoid, avoid, avoid!

Ordered. Simple element 27th December, paid a whopping £6.85 for delivery and STILL my order hasn’t arrived. Customer services are utterly useless and rude. Not worth anyone’s custom. Take my advise and buy elsewhere

To save money, I ordered from this dodgy website. The item cost £4 including shipping but I paid £11. They promised next-day delivery but it took four days and they sent me the wrong size product. I asked for a return after three days and we exchanged emails. They’re asking me to ship the product to their address but who’s going to pay for the shipping? For the money I’d have bought from Amazon. I would never recommend this website.

It was the worst customer experience ever. It took me 4 months to get 2 parts for my fridge shipped. I had multiple emails exchange with customers support and NO commercial gesture was done. I hope to have never have to deal with this company anymore.

Easy to find correct replacement part and ordering. Part arrived quickly. Great quality.

Part fit exactly as expected. Was delivered promptly. Will definitely use again.

Easy to find the part i needed at an acceptable price. Prompt delivery too.

Was easy to identity and purchase the part l required.
Was surprised how quickly it arrived during the festive period