FitFlop Reviews 66,465

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 11,959 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their comfort, quality, and stylish designs, often highlighting how well they alleviate foot pain and provide excellent support. Many appreciate the efficient and fast delivery service, making the overall purchasing experience smooth and satisfactory. However, some people were dissatisfied with issues related to their orders, such as non-delivery or receiving incorrect items. A few customers also experienced problems with the return policy, finding it difficult to resolve issues with damaged or ill-fitting products.

What people talk about most

Product

Users describe positive interactions with product, often praising the comfort, style, and support of FitFlop... See more

Quality

Consumers generally express satisfaction with the quality of products. Many reviewers praise the quality of... See more

Delivery service

Customers generally report positive experiences with delivery services, frequently praising quick and... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers report issues such as not receiving their... See more

Return policy

Reviewers mention ambiguous feedback about the return policy. While some customers found the return process... See more

Reviews shaping this summary

Rated 4 out of 5 stars

After already having a pair of slippers I thought I would treat myself to a pair of ballet pumps in newbuck leather. The shoes are lovely and on my right foot it's very comfy, however the left foot is... See more

Company replied

Rated 4 out of 5 stars

Love the product, though footbed a bit stiff. But the shoes are lovely. I was put off by one thing in ordering: I ordered the shoes and received an email saying they couldn't guarantee they were in st... See more

Company replied

Rated 4 out of 5 stars

I have worn fitflop footwear for a few years now, and am generally very happy with fit and comfort. However, I recently bought a pair of GEN-FF Max Buckle Two-Bar Denim Slides which were bizarrely hea... See more

Company replied

Rated 5 out of 5 stars

Fantastic purchase and excellent price. Great service and delivered the next day. I have several pairs of fit flop, they are so comfortable for day long wear from sandals, shoes and trainers. They c... See more

Company replied


Company details

  1. Shoe Store

About FitFlop

Written by the company

About FitFlop

At FitFlop, we are proudly different from typical footwear brands. We are scientists and we are engineers, with a passion for creating beautiful, smart products that help our wearers feel energised every day.

We continually set ourselves apart from the pack, bringing our scientific expertise to life through anatomically-designed footwear that is made to move in. We study human movement; exploring each dynamic element of our anatomy to develop smart technology that ensures perfect balance and enduring comfort. Something simply 'practical' is not enough for us – we go far beyond that – creating intelligent, desirable and sophisticated footwear that works with the body, not against it. And in our quest to deliver uncompromising comfort in every step, we know there’s always more to learn – so that we can keep pushing forward how our footwear helps your energy flow.

Just ask our community of wearers, spanning motivations and generations, men and women who live intentionally – always looking for ways to help optimise their everyday. .

Team FitFlop

Selected FitFlop products have been granted the APMA* Seal of Acceptance, for footwear found to promote good foot health. *American Podiatric Medical Association SHOP NEW IN SHOP WOMEN'S SHOP MEN'S Got a question? Get in touch

UK Customers
✉: info.uk@fitflop.com
✆: 0800 8560148


EU Customers
✉: info.eu@fitflop.com
✆: +44 207 751 3694


US Customers
✉: info.us@fitflop.com
✆: 877-861-1988


CA Customers
✉: info.ca@fitflop.com
✆: 877-861-1988

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

66K reviews

5-star
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Asks customers to review

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Rated 5 out of 5 stars

Lovely toe posts

Easy to place a order delivered the next day, there was a offer on so got a good discount.
The fit flops are lovely very stylish a perfect fit and very comfortable.

16 May 2026
FitFlop logo

Reply from FitFlop

We're delighted to hear your order was easy to place and delivered swiftly! We're so glad you love your stylish and comfortable footwear. Kind Regards FitFlop.

Rated 5 out of 5 stars

Speedy Delivery

Speedy Delivery , Correct size & color was forwarded. Love Fit Flop brand. Comfortable fit and great styles.

10 May 2026
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Reply from FitFlop

We're so happy to hear you received your order quickly and that the size and color were correct. We appreciate you loving our brand! Kind Regards FitFlop.

Rated 5 out of 5 stars

Love all my Fitflops

love all my Fitflops, over 20 years I must have turned so my people on to them, to this day I still rant ..lol

14 May 2026
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Reply from FitFlop

We are so happy to hear you love our Fitflops and have been a loyal customer for over 20 years! Thank you for sharing your enthusiasm. Kind Regards FitFlop.

Rated 5 out of 5 stars

Ordering is easy

Ordering is easy, delivered on time and I love the product so comfortable

8 May 2026
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Reply from FitFlop

We appreciate your positive feedback! We are so happy to hear ordering was easy, delivery on time, and you love the comfortable product. Kind Regards FitFlop.

Rated 5 out of 5 stars

Quick ship

Quick ship. Great shoes.

10 May 2026
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Reply from FitFlop

We are so glad you enjoyed your purchase. We appreciate your kind words! Kind Regards FitFlop.

Rated 5 out of 5 stars

So comfortable and got so many…

So comfortable and got so many compliments!!

17 May 2026
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Reply from FitFlop

We are so pleased you found the item comfortable and received many compliments! Thank you for sharing your positive feedback. Kind Regards FitFlop.

Rated 5 out of 5 stars

I love FitFlops

I love Fitflops I own several pairs and find them so comfortable, they wear so well.

Recently I purchased a new toe post pair but with a back strap to wear when sightseeing on holiday. I always buy the styles that are decorated with glitter or beads as my current ones are, they elevate the sandal to something special. I wear mine all day as they are so comfortable. Ordering and delivery easy and very quick.

17 May 2026
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Reply from FitFlop

We're delighted to hear you love our footwear and find them so comfortable and durable! It's wonderful to know our embellished styles elevate your sandals and that ordering and delivery were easy and quick. Kind Regards FitFlop.

Rated 5 out of 5 stars

Delicato Tumeric

Amazing shoes. I've had so many compliments. Comfy. Fab colour and style.

Fast delivery. So reliable.

Thank you Fit Flop!

14 May 2026
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Reply from FitFlop

We're so happy you love your new shoes and receive so many compliments! We appreciate your kind words about the style and delivery. Kind Regards FitFlop.

Rated 5 out of 5 stars

I love fit flops trainers and toe…

I love fit flops trainers and toe posters. They so comfortable

17 May 2026
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Reply from FitFlop

We appreciate your positive feedback! We are so glad you find our trainers and toe post sandals comfortable. Kind Regards FitFlop.

Rated 3 out of 5 stars

I bought 3 pairs to replace older fit…

I bought 3 pairs to replace older fit flops that the toe prong had snapped on.
Both IQUSHION pairs seem slightly smaller than my previous size 36 pairs.
I know my foot has not grown :)
I was going to return them but the shipping cost was too expensive going to the uk.

10 May 2026
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Reply from FitFlop

We appreciate you sharing your feedback regarding the sizing of your new IQUSHION pairs. We understand your frustration with the fit and the shipping cost for returns. We are always working to improve our products. Kind Regards FitFlop.

Rated 1 out of 5 stars

Returns form broken - unable to return!

Ordered 5 Pairs of sandals, found most tipped me forward and made me lose my balance so went to return 4 pairs. Only 3 pairs available on the returns form, sent an email asking how to fix the problem, advised I should just send them all back (in the separate parcels they came in) and it might be ok! For what appears to be a large company they have a very poor approach to customer service and processes and do not adhere to their online retail legal obligations. I shall be reversing the charge on my credit card.

18 May 2026
Unprompted review
FitFlop logo

Reply from FitFlop

We appreciate you sharing your experience with us. We are truly sorry to hear about the issues you encountered with the sandals and the return process. We have tried to contact you requesting for further information however we have not had a response from you. We are reviewing our procedures to prevent similar situations and improve our customer service. Kind Regards FitFlop.

Rated 5 out of 5 stars

Expensive but worth it for my feet's sake!

fitflop are expensive but that does not stop me from buying them. I love the wellington boots - they are the only ones I can walk a fair distance in without triggering my bursitis and they are perfect for my job as a volunteer working with animals on a farm. I will only wear fitflops flip flops - I can walk miles in these in absolute comfort. My partner bought some too and he loves them.

15 May 2026
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Reply from FitFlop

We're so pleased to hear how much you love our wellington boots and flip-flops, and that they provide such comfort for your work and daily activities. It's wonderful that your partner also enjoys them! Kind Regards FitFlop.

Rated 5 out of 5 stars

Excellent trainers. Well worth the money.

Worn Fitflop trainers for many years. Always good quality and comfortable from day 1. Wear them virtually every day.

16 May 2026
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Reply from FitFlop

We're so pleased to hear you've enjoyed our trainers for many years! It's wonderful they're always comfortable and high quality. Thank you! Kind Regards FitFlop.

Rated 5 out of 5 stars

I have several pairs of fitflops

I have several pairs of fitflops, they are comfortable and fit very well, they look smart

17 May 2026
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Reply from FitFlop

We're so happy to hear you enjoy our products! We appreciate your positive feedback on the comfort and style. Kind Regards FitFlop.

Rated 5 out of 5 stars

Very good customer service

Very good customer service. Sandles so comfy can walk miles in them .

10 May 2026
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Reply from FitFlop

We're so glad you find our sandals comfortable and our service excellent. We appreciate your kind words! Kind Regards FitFlop.

Rated 5 out of 5 stars

I already own two pairs of fit flop…

I already own two pairs of fit flop shoes, but I wanted something glamorous , but not hurting my feet, so I looked at what fitflop had to offer. I was pleasantly surprised you had something stylish and comfortable. I do not like slip-ons as they are not pleasant to walk long distance in or drive with. I wanted a closed traditional sandal type shoe. Your sandals were perfect. I chose gold, and have recommended them to my daughter. I have lots of problems , a balance issue, a knee with a former injury , and an artificial hip due to a fall. I feel completely safe with the sandals ,as I have worn them every day since I got them, and also feel they are glamorous too.

9 May 2026
FitFlop logo

Reply from FitFlop

We are so happy to hear our sandals provide both the style and comfort you were looking for! It's wonderful that they offer you complete safety and glamour, especially with your specific needs. Thank you for recommending us to your daughter. Kind Regards FitFlop.

Rated 5 out of 5 stars

i love shopping with fitflop

i love shopping with fitflop. the quality is excellent.

10 May 2026
FitFlop logo

Reply from FitFlop

We appreciate your positive feedback! We are so glad you love shopping with us. Kind Regards FitFlop.

Rated 5 out of 5 stars

Easy order

Easy order, fast delivery!

10 May 2026
FitFlop logo

Reply from FitFlop

We are glad you found our process easy. Thank you for your review. Kind Regards FitFlop.

Rated 5 out of 5 stars

Very nice shoe.unfortunately the size I…

Very nice shoe.unfortunately the size I ordered was too small and I had to return. The return was easy and customer service was helpful and polite.

10 May 2026
FitFlop logo

Reply from FitFlop

We're glad to hear you found the shoe nice and that our return process was easy and our team helpful. Kind Regards FitFlop.

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