Firefly Bookstore Reviews 385

TrustScore 5 out of 5

4.9

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See what reviewers are saying

Rated 5 out of 5 stars

I love supporting an independent bookstore. Your mail service free to Berks County is wonderful. Usually arrives in a day or two!

Rated 5 out of 5 stars

When I submitted my online order I used an incomplete zip code. Within minutes I received an email with instructions to call with the complete zip code Thank you so much.

Rated 5 out of 5 stars

This was my first order from firefly and definitely will not be my last. An accidental discovery as they happened to have a book I needed for research. I was thrilled with how quickly the book arrive... See more

Rated 5 out of 5 stars

Excellent books, excellent service, and I wish I lived in Pennsylvania again and could join the cooperative community by bringing my own books here. Most of all, the embrace of the so-called "banned b... See more

Company details

  1. Book Store
  2. Game Store
  3. Gift Shop
  4. Rare Book Store
  5. Used Book Store

Information provided by various external sources

Located in downtown Kutztown since 2012, Firefly Bookstore is an independently-owned and operated new and used bookstore. Re-located in a bigger store in 2017, we now have almost 3000 square feet of space for over 50,000 items. We carry a great selection of titles including large sections of children's books, general fiction, sci-fi, mystery and thrillers, religion & metaphysics, cooking, history and biography. We have a selection of antiquarian titles and fine bindings. We also carry board games and puzzles (both new and used), toys, buttons, magnets, small gifts, note cards and each year, a large selection of calendars. We offer free gift wrapping, customer requests and special orders. We buy and trade books whenever the store is open. We have regular events all year long, including author signings and book releases, events for younger children and family game nights.


Contact info

4.9

Excellent

TrustScore 5 out of 5

385 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Firefly Bookstore has a warm

Firefly Bookstore has a warm, welcoming feel that makes browsing a real pleasure. The selection is thoughtfully chosen, and the staff clearly care about books and readers alike. It's the kind of place you want to come back to again and again.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Very satisfied with customer service

While shopping with Firefly bookstore I inadvertently added a book that I already owned. After the sale was complete and I realized the mistake I wrote telling them what happened.

They cancelled the order and refunded the money from the purchas within a couple of days. I believe this is the kink of customer service that brings people back to shop for other items.

27 November 2025
Rated 5 out of 5 stars

Best local bookstore!!!

The staff is always so knowledgable and helpful. Everything is clearly marked and they have lots of puzzles, games and other gift ideas--funny socks etc.

26 November 2025
Rated 5 out of 5 stars

Book arrived on time

Book arrived on time. It was well packaged to protect from damage, and was in exactly the condition listed.
Perfect! 5 Stars. Would use this seller again!

7 July 2025
Rated 5 out of 5 stars

I love it

I always love going to Firefly. They carry new and used books. The prices are good, and it’s a small business so nothing to complain about.

9 September 2025
Rated 5 out of 5 stars

I'm a fan.

My order arrived in a timely fashion, book was in great condition, just as described. I'm a fan :)

19 August 2025

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