Fetch Pet Insurance Reviews 6,923

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 2,289 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and courteous demeanor, making interactions pleasant and informative. Many people highlight the exceptional customer service, noting the quick response times and the ease of processing claims. Reviewers also appreciate the smooth and efficient claim submission process, often mentioning fast reimbursements and clear communication regarding claim status. However, some customers have expressed dissatisfaction with the company's pricing, citing significant and frequent premium increases over time. A few people also reported issues with claims being denied due to reasons like "incomplete health records" or pre-existing conditions, leading to frustration and a feeling that the company was not honoring its commitments.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise the staff for being helpful,... See more

Customer service

Customers had positive experiences with customer service. Reviewers frequently highlight the helpfulness,... See more

Claim

Clients share positive opinions on claim processing, highlighting the ease of filing and quick responses.... See more

Service

Customers consistently note positive experiences with service. Many reviewers express gratitude for the... See more

Price

Users describe ambiguous interactions with price. Many customers report significant and frequent price... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently had an emergency with my Belgian Malinois that eventually landed us at a Dental Specialist. The situation in itself was stressful and financially the cost of the surgery was an added stress... See more

Rated 5 out of 5 stars

We've had our dog covered with Fetch for years and are now having to submit claims for his health issues. Fetch has been very good with processing claims quickly and correctly. I've had to call them f... See more

Rated 5 out of 5 stars

Had a price increase in my area, called customer service to explain - I spoke to Jennifer E who was absolutely amazing at explaining, and helping me resolve my issue. I have never trusted insurance be... See more

Rated 5 out of 5 stars

I receive reasonable updates about the status of any of the claims I have submitted. Fantastic response to get the claims processed. If they need more documentation, they reach out via text and email.... See more


Company details

  1. Pet Insurance Company

Written by the company

As the most complete pet insurance provider in the United States and Canada, Fetch helps pet parents prepare for the unexpected. From everyday illnesses to sudden emergencies, Fetch covers up to 90% of unexpected vet bills, including treatment for every adult tooth and the cost of emergency exams. With the Fetch Pet Insurance App, caring for your pet just got easier. Available to download on the Google Play Store and Apple’s App Store, pet parents can use the app to quickly submit and track claims, manage billing and access 24/7 customer support. The app also connects members to our online pharmacy, Fetch Pet Rx, where qualifying prescriptions are eligible for 100% reimbursement. The Fetch Veterinary Advisory Board, a team of trusted veterinarians and industry experts, helps ensure that our products and partnerships meet the highest standards in pet health and wellness. Members also get access to Fetch Health Perks, a curated marketplace offering more than $1,500 in discounts from brands that share our commitment to pets and their people. At Fetch, compassion goes beyond coverage. We’ve given millions to no-kill shelters across North America and teamed up with Project Street Vet to provide free veterinary care for the pets of people experiencing homelessness. Our 300+ team members (most proud pet parents themselves) share one goal: helping every pet live a longer, healthier life.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

7K reviews

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Rated 5 out of 5 stars

Easy process for claims and fast…

Easy process for claims and fast reimbursement. My pup seems to have a very sensitive stomach and had several bouts of diarrhea requiring visits to the vet. I was afraid they might not cover the repeat visits but thankfully they did! We have her on a sensitive stomach diet now so hopefully no more issues!!! Thank you Fetch !

7 May 2026
Rated 5 out of 5 stars

Happy new client!

I’m new to Fetch pet insurance and recently moved to Florida so I had to get a new vet too. After submitting invoice & medical records, I was reimbursed promptly. Fetch truly makes vet visit far less stressful concerning the expense! Thank you!

8 May 2026
Rated 5 out of 5 stars

Fast and simple

Fast and simple. Insurance allows me to be more thorough in diagnosis and treatment for my dog. That keeps me happier and my dog healthier.

8 May 2026
Rated 5 out of 5 stars

Very pleased with claim experience

I am not very savvy with a cell phone. Fetch made it very easy to sign up for pet insurance and to submit a claim. I especially appreciate it when the Fetch professionals contacted my veterinarian when they had a question about my claim.

8 May 2026
Rated 5 out of 5 stars

Chris McRae was great to work with

Chris McRae was great to work with, I called because I was a bit confused with the best plan for my Bailey. He explained in a clear and precise manner all the options. After speaking with him I purchased a great policy that will handle anything that could come up.
Thank you Chris

7 May 2026
Unprompted review
Rated 5 out of 5 stars

I was trying to change my address from…

I was trying to change my address from Canada over to USA and I received a call from Amanda Mello. Wow, she was extremely helpful and nice! I realized that the process wasn’t as simple as just changing online, but after receiving Amanda’s help, it really went smoothly. She explained everything so well and had so much patience with me. She even put in a ticket with IT and called me the next day at the time she promised me to finish the whole process. She is one of the reasons I love having my pet insurance with Fetch. The world needs more people like her. Thank you Amanda!

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Impressive!

Impressive!
Cost and list of what you provide for it were within my price range.
The lady was quick, efficient and answered my questions with obvious knowledge.
I had already compared the prices with several other companies and was comfortable with my choice.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Pawsome

I had a great experience working with Josh from Fetch Pet Insurance. He was incredibly helpful, patient, and genuinely caring throughout the entire process. We discussed coverage options, pricing, and overall healthcare for my dog, Whiskey (aka Cole), and he took the time to explain everything clearly so I felt confident in my decisions.

What really stood out was how attentive and understanding he was—he made sure all my questions were answered and that I chose the best plan for my pet’s needs. It’s clear he truly cares about both pets and their owners.

I really appreciate his support and would highly recommend him to anyone looking into pet insurance!
Thank You for being “Pawsome”
Mike Beth Olivia and Michael
Whiskeys new pack

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Seamless Process and Fantastic Response Times

I receive reasonable updates about the status of any of the claims I have submitted. Fantastic response to get the claims processed. If they need more documentation, they reach out via text and email. Once I have fulfilled the deductible amount and I get refunds, those are processed quickly.

7 May 2026
Rated 5 out of 5 stars

Amanda was a big help

Amanda was a big help. She took the time to make me feel comfortable about navigating through to get my dog Duke pet insurance. Thanks Amanda

7 May 2026
Unprompted review
Rated 5 out of 5 stars

I Heart Dogs/Cats is a wonderful…

I Heart Dogs/Cats is a wonderful business that cares for stray dogs & cats. I love to buy the bracelets, shirts and so many other great products and there affordable so you can continue to help without breaking the bank. This business is the best. Thank you for all you do.
Love, Sue Roark

25 April 2026

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