Great customer service. The team reached out quickly when a discrepancy was noticed with my order information and was able to resolve it easily. Delivery was prompt and at a good price. I will buy aga... See more
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See what reviewers are saying
William in his absolute element visiting @eclipse_gaming_ltd The guys working here were so lovely and helpful. Will got £300 for 1 card and nearly cried with happiness 🤩 He really struggl... See more
Incredible customer service, my order was cancelled due to an issue with their supplier delivery which was completely out of their control. They called me out of hours to explain and were really kind... See more
Received the wrong order by mistake due to human error. Contacted customer services via the website and they called me back within the hour to apologise and rectify the mistake. The missing items we... See more
4.9
Excellent
383 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great service, even better prices!
Well packaged and quick dispatch - couldn't ask for more!
19 March 2024
Quick shipping
Quick shipping, order arrived in well packaged and great customer service!
I have used Eclipse Cards 3 times they have been great!
18 March 2024
Very quick dispatch delivered quickly…
Very quick dispatch delivered quickly via Royal Mail which was nice
Would fully recommend
24 March 2024
Eclipse Cards is a top notch vendor
Eclipse Cards knocked it out of the park! They charged MSRP when everyone else was well over. Communication was great. The set came out on Friday and my order was delivered on Monday, all the way in the United States! It was well packaged and came in perfect condition. I will definitely order from them again.
25 March 2024
Great all round
Great price, order arrived on release day and in perfect condition, well packed. Highly recommended!
15 March 2024
Great seller
Quick and easy ways to pay, and great communication from eclipse. First order was delayed due to shipping damage but was very quick to fix and my order was with me only a day later than expected. Keep up the great work.
13 March 2024
Great online store, will be coming back!
I placed an order for a TCG and it went brilliantly. Order was packaged well, dispatched fast and received the next day. Great experience!
15 March 2024
Unprompted review
Really friendly and helpful owner
Really friendly and helpful owner, who was a fantastic help to a mum trying to navigate the world of Pokmen, let me cancel, then change my order (to keep the magic of Christmas alive). An absolute plesure to do business with.
26 February 2023
Unprompted review
Great shop
Everything was fine. Great shop. Good price and fast deliver. I definitely can recommend this shop.
15 February 2024
Recommended!
Great selection of Pokémon products for really good prices, shipping fast and everything safely packed. Great overall. Would buy again.
9 February 2024
fast shipping
11 February 2024
Excellent service
Excellent service and very friendly. Packages always arrived safely, highly recommended!
4 December 2023
Unprompted review
Lovely company
Lovely company, fast and good delivery, packaging could be a little better, product box recieved some damaged during or before shipping.
13 January 2024
Incredible attention to detail
Incredible attention to detail, I got a call to confirm my order, everything perfect and really good prices.
10 January 2024
An excellent experience
Excellent prices, speedy delivery, and everything arrived well-packaged. No complaints.
8 January 2024
Poorly packaged
Poorly packaged. Boxes were damaged. If you are a sealed collector like myself, I suggest you don't buy from here or at least let them know that you want boxes in good condition and to package securely to avoid damage during transit.
4 January 2024
Reply from Eclipse Cards
Hi Mohammed,
We are sorry to hear you were dissatisfied with the packaging for the items that were sent out to you.
We aim to take the utmost care when trying to package our items for customers as we know that many customers like yourself purchase for sealed collections. We are sorry we have let you down on this occasion or if it was damaged in transit.
We would have happily exchanged the item if it arrived to you damaged. Unfortunately, we did not hear from you directly or realise you had an issue with your order, so we could not assist you with this issue. It seems the image for the Royal Mail tracking has also been removed, and we can not see if it arrived damaged, so would not know if there was an issue if you did not contact us. For a replacement, you would just need to email us with proof that showcases the damage and shows that the item is still in the sealed state that we sent you, and we will arrange the replacement.
If you email us at support@eclipsecards.com we will be happy to assist in getting it exchanged since it is for a sealed collection. If you send us the details and images to show the damage and is in a sealed case. We would arrange everything so there is minimal effort on your case.
We are incredibly sorry for your experience in this case and any inconvenience it has caused. We endeavour to make sure everything is packaged securely and safely as shown by the majority of our reviews, but we sadly are not immune to human error. Please reach out and we will try and assist you as best we can.
Kind Regards,
Minesh Shah
Eclipse Cards
Highly recommend
Big selection with Quick and efficient delivery & great communication
Will be shopping Gaia with them
2 January 2024
I asked for support and one of members…
I asked for support and one of members on the team was really friendly and was able to restock the item I needed right away, I will be ordering from eclipse cards again for sure!
29 December 2023
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