Napolistore Reviews 54

I ordered two jerseys (200 €) to Germany.

The parcel arrived a week after purchase.

The jerseys were of poor quality (defective, flawed). To this day I have sent more than 10 mails to the customer service. First they haven't responded for 14 days (which is most interestingly the time span of the European Customer right to withdraw from the contract). After 14 days (meaning after the expiry of the European right of withdrawal) they responded by not helping at all. They just stall for time by questioning about information I have already given in my previous mails (I always attached photos of the flawed products).

Now, more than two months after explaining seller duties under European Consumer Law and fighting against apparently ignorant staff, it appears to me that these people aren't just ignorant but behaving like this is nothing less than a strategic way to scam customers and to neglect seller duties under Warranty law.

I won't ever buy there again and I will fight for the rest of my life to warn people about this shop.

This is most unfortunate as you consider that they really just scam their own fans and that all the victims are - or at least were in my case - SSC N fans.

Disgraceful scammers. The store forgot a digit in my post code and resulted in the my package stuck in a warehouse. I contacted the customer service and they told me it was my problem because the package was with the shipping company. The shipping company informed me that the package was missing a digit and I checked my order and I had put in my post code correctly. I contacted the store again and they didn’t even bother replying! Absolutely disgusting store, they made a mistake with my order and didn’t even bother responding to try fix it. SCAMMERS BEWARE!!

I ordered a Napoli jacket and a Napoli mini kit for my son’s birthday with name and number in the back,I was concerned that it will not have arrived on time or wasn’t going to be as described on website so I contact their watsupp and they were super helpful!!!
My package was delivered in 5 days from Napoli to San Francisco California!
I highly recommend this store !

BEWARE!!! Don`t buy from this store!!! They aren`t able to ship to the correct address, item was returned to the shop, then they took all my money and told me I had told them the wrong address that`s why no payment back.... unbelievable!!!!!!