CredAbility Reviews 1,029

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 308 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user experience, finding the app well-designed, easy to use, and helpful for managing finances and understanding credit scores. Many appreciate the clear, up-to-date information available on both the website and the application, highlighting its utility in improving credit scores and finding suitable credit card and loan options. However, some people were dissatisfied with certain aspects, particularly regarding customer service and website navigation. A few reviewers found the app tricky or complicated to use, and some reported difficulties in correcting errors or accessing support. There were also mentions of issues with the website, such as problems with date of birth input preventing access to loan and credit card pages, and a lack of responsiveness on social media for support.

What people talk about most

User experience

Users describe positive interactions with the user experience, highlighting the app's clarity, ease of use,... See more

Service

Clients share positive opinions on service, frequently highlighting its efficiency and helpfulness. Many... See more

Application

Customers generally had positive experiences with the app, finding it easy to use, well-designed, and helpful... See more

Customer service

Customers consistently note ambiguous experiences with customer service. Many reviewers praise the... See more

Website

People report ambiguous experiences with the website. Many consumers find the site easy to use and navigate,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

CredAbility is the first and only app of its kind that I have used, so comparisons are not possible. That said, the app has provided me with a great deal of comfort especially given the information av... See more

Company replied

Rated 5 out of 5 stars

I am usually apprehensive around emails and finance even when I have searched for advice online,however CredAbility and their well designed app has made it so simple to use without one minute of h... See more

Company replied

Rated 5 out of 5 stars

Credit worthiness made simple. Credibility is one of best credit reference agencies available with clear and up to date information on your credit file both on their website or application. Signing... See more

Company replied


Company details

  1. Credit Bureau

Written by the company

At CredAbility, we think your money should work for, well, you! Get your credit score and credit report for FREE , for life, and see what lenders see about you. Check your eligibility and compare loans and credit cards to find a better deal on borrowing. Achieve your goals: from improving your score to buying new digs, there’s an Action Plan for that. Welcome to the world beyond your credit score.


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

A1 service

A1 service! Well recommended

18 March 2026
Unprompted review
CredAbility logo

Reply from CredAbility

Thank you for your kind words.

The CredAbility Team

Rated 5 out of 5 stars

Great for helping people get a better…

Great for helping people get a better credit score my score in alot better shape 3 months in

16 January 2026
Unprompted review
CredAbility logo

Reply from CredAbility

Thanks for the 5-star rating. We hope you continue to enjoy the features of our app. If you have any feedback or suggestions, please write to us at hello@credability.co.uk. We would love to hear from you!

The CredAbility Team

Rated 5 out of 5 stars

They made it easy to apply for with the…

They made it easy to apply for with the help they gave me when I needed it all was keep me inform me when my payments are due so I can make sure my payments are paid on time and would recommend to my family and friends thank you

14 February 2026
Unprompted review
CredAbility logo

Reply from CredAbility

Thanks for the 5-star rating. We hope you continue to enjoy the features of our app. If you have any feedback or suggestions, please write to us at hello@credability.co.uk. We would love to hear from you!

The CredAbility Team

Rated 1 out of 5 stars

Buyer beware

Waste of time only out to get commission from Banks to provide you high interest loans Does not help the consumer

4 March 2026
Unprompted review
CredAbility logo

Reply from CredAbility

Thank you for taking the time to share your review. We’re sorry to hear about your recent experience.

In order to review your case we would need additional information from you. Please reach out to our customer service at: hello@credability.co.uk and we will assist you as best as we can.

Sincerely,

The CredAbility Team

Rated 5 out of 5 stars

The company with precision of trust. really know to much about…

I don’t really know to much about Credibility but there prompt accurate guidance on how my current status of credit scoring I have found to be accurate and beneficial for reasons of accountability

18 March 2026
Unprompted review
CredAbility logo

Reply from CredAbility

Thank you for taking the time to share your review. We really appreciate the positive feedback.

The CredAbility Team

Rated 5 out of 5 stars

I've enjoyed watching my credit score…

I've enjoyed watching my credit score grow,it's encouraged me to watch my money.Credability shows me,in detail what I'm doing right and where I was going wrong.

11 March 2026
Unprompted review
CredAbility logo

Reply from CredAbility

Thank you for taking the time to share your review. We really appreciate the positive feedback.

The CredAbility Team

Rated 5 out of 5 stars

Everything was easy to understand

Everything was easy to understand
You can check your statements regularly
It helps your credit score and you can see each week if its improved
Good service altogether

11 March 2026
Unprompted review
CredAbility logo

Reply from CredAbility

Thanks for the 5-star rating. We hope you continue to enjoy the features of our app. If you have any feedback or suggestions, please write to us at hello@credability.co.uk. We would love to hear from you!

The CredAbility Team

Rated 5 out of 5 stars

Excellent credit app

Very good app gives you insight to your credit atatus and offers you may be egible for so all good.

4 March 2026
Unprompted review
CredAbility logo

Reply from CredAbility

Thank you for the positive review, we really appreciate it!

The CredAbility Team

Rated 5 out of 5 stars

So easy to use

So easy to use. Helps to keep an eye on your score and gives you tips how to obtain further points to increase your credit rating

6 March 2026
Unprompted review
CredAbility logo

Reply from CredAbility

Thanks for the 5-star rating. We hope you continue to enjoy the features of our app. If you have any feedback or suggestions, please write to us at hello@credability.co.uk. We would love to hear from you!

The CredAbility Team

Rated 1 out of 5 stars

Charging almost £25 for a service

Charging almost £25 for a service

4 February 2026
Unprompted review
CredAbility logo

Reply from CredAbility

Thank you for your review.

We’re sorry to hear you’ve had money taken from your bank account unexpectedly.

As CredAbility is a free service, this money will not have been taken by ourselves. We don’t charge any subscriptions or fees, nor do we hold payment details on file, so it’s not possible for us to debit any money from you.

We’d suggest finding the debiting company by checking your bank statement for the exact wording of their name and then getting in contact with them.

I hope this helps and we are sorry for any inconvenience.

Kind regards,

The CredAbility Team

Rated 4 out of 5 stars

CreditAbility is ok but I get emails…

CreditAbility is ok but I get emails saying I’m pre approved for a card but when I go th have a check all I get is sorry your not eligible

4 March 2026
Unprompted review
CredAbility logo

Reply from CredAbility

Thank you for your review, although we're sorry to hear that you are slightly unhappy with our messaging.

Please note, as we are not the lender, we do not make the final decision on if our customers will be approved or not, this decision is made by the lender.

We will pass on your comments to the relevant team. Please note that you can update your notification and marketing preferences from within your account. If you need any help, then please reach out to us at hello@credability.co.uk.

Thank you,

The CredAbility Team

Rated 5 out of 5 stars

Amazing work

Amazing work

4 March 2026
Unprompted review
CredAbility logo

Reply from CredAbility

Thank you for your kind words.

The CredAbility Team

Rated 2 out of 5 stars

Whenever I take out finance I always…

Whenever I take out finance I always get hammered for it i don't know why but my score gets lowered i haven't defaultered a payment i don't owe anyone as my payments are always paid on time if someone goes into my file for a search i shouldn't get penalised for that i do and my score drops dramatically

16 February 2026
Unprompted review
CredAbility logo

Reply from CredAbility

Thank you for your review, although we are sorry to hear about your recent experience.

Please note, whenever you make a hard search or take out any form of credit your score will drop as it decreases the average age of your accounts. These actions (hard searches) signal potential risk to credit agencies, as lenders may see you as taking on new debt or needing, rather than managing, credit, though this dip is usually temporary.

I hope this helps, and again, we are sorry for any inconvenience,

The CredAbility Team

Rated 5 out of 5 stars

Easy too use

2 March 2026
Unprompted review
CredAbility logo

Reply from CredAbility

Thank you for taking the time to share your review. We really appreciate the positive feedback.

The CredAbility Team

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