Treated myself to a manicure kit to give my worn winter hands some much deserved love. I have sensitive skin many products make them flare up - Chloe's advice on ingredients of the cream and the cuti... See more
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See what reviewers are saying
Ordered a Christmas gift for my wife who is a loyal customer. I paid for next day delivery. Chased Cowshed and they responded by apologizing and refunding the delivery. I continued to chase over the n... See more
Woeful. Ordered a Christmas gift on 20th December, due to a ‘road incident’ it’s been stuck with Evri since 21st. Can’t contact evri, no telephone contact from cowshed and no response to email conta... See more
A wonderfully relaxing time in the Lazy Lake! I opted for the Lazy Lake as a birthday treat and went with my best friend. Had a lovely time starting with a salt soak in a hot tub overlooking the l... See more
Company details
Written by the company
Cowshed started with a simple mission: to inject a little country calm into people's busy lives. Today our spas and treatment-led natural therapies are famous worldwide for their originality, character and uncompromising attitude to quality.
Contact info
Dean Street 72-74, W1D 3SG, London, United Kingdom
- 0203 350 3470
- support@cowshed.com
- cowshed.com
3.7
Average
153 reviews
Hasn’t replied to negative reviews
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I was lucky enough to be gifted a…
I was lucky enough to be gifted a treatment at Cowshed Primrose Hill and I attended a Salt Scrub & Massage for 90 minutes.
Lorraine has made it heavenly, the treatment itself was perfect in every aspect and the products used were fantastic. I enjoyed it so much that I promised myself to book one every month.
Many thanks to Lorraine and well done Cowshed for the high standards of your spa.
11 September 2023
Unprompted review
Reply from Cowshed
Hello Roxane,
Thank you for leaving such a lovely review!
Lorraine will be delighted to see your comments. We will make sure this is passed over to her.
We look forward to seeing you at Primrose Hill again soon!
The Cowshed Support Team.
Opened lotion .. not pleasant
I bought 2 gift sets from Cowshed.
On opening the first the top on the lotion had been opened and dried up lotion was around the top.
Absolutely disgusting.
The other was bought as a present. So fortunate I didn't give the first box.
Cowshed not interested despite me contacting them for an explanation.
Please check anything you buy from this company as its not pleasant if you open a product which has already been used.
13 August 2023
Unprompted review
Reply from Cowshed
Hello Alison,
Thank you for your feedback. We are so sorry you have received an open product! This is not at all what you should expect from Cowshed.
We understand that you contacted our support team, who immediately apologised for this and offered you a refund or replacement. Our customers are our priority and we always want to ensure you receive your products in perfect condition as a first step.
We take all feedback very seriously and the member of the team you have spoken with forwarded the feedback to the broader team for investigation. This team will look into what has gone wrong on this occasion. However, This is not a team you should expect to hear back from directly. I can see that as you requested an update, one of our agents has advised you that this seems to be a fault in the packaging on this occasion.
We can assure you that this is not an old tester. We follow strict hygiene regulations and our shipping facility is not set up to use testers.
Please accept our sincerest apologies once again.
The Cowshed Support Team.
Reply from Cowshed
Hello Amanda,
Thank you so much for sharing your feedback! Oscar will be thrilled.
We hope to see you again soon.
The Cowshed Support Team.
What has happened to Cowshed products
What has happened to Cowshed products. They dropped the quirky names (woke brigade pressure). No depth in the products. You wouldn’t even know you’ve had a shower as the fragrance is sooo weak. Skimping on the essential oils no doubt. The man’s shave cream is appalling, zero fragrance and no body.
2 starts as I guess it looks better in the bathroom than Dove. Come on Cowshed bring back the old times.
1 August 2023
Unprompted review
Reply from Cowshed
Hello Chris,
Thank you for sharing your feedback.
We are very sorry to read your comments and have also shared this with the wider team to look into.
A member of our support team will be reaching out to you directly. Please keep an eye out!
Kind Regards,
The Cowshed Support Team
I had bought my daughter a maternity…
I had bought my daughter a maternity gift voucher last year September but due to my grandson arriving 4 months premature & spending 7 months in neo-natal care my daughter never had the chance to have the treatment, so I reached out to the customer service & a team member called Eleanor responded very quickly & was so kind & took the trouble to help me find the original voucher… thank you so much Eleanor for your time & patience, my daughter was so pleased that she can now enjoy a relaxing treatment.
26 July 2023
Unprompted review
Reply from Cowshed
Hello Maxine,
Thank you for your feedback.
We are so pleased to see Eleanor was able to resolve this for your daughter!
The Cowshed Support Team.
Relaxing and great service
I had a wonderful Ultimate Cowshed massage at the Shoreditch House spa. It was so relaxing and the finish on my nails lasted for ages (normal varnish, rather than gels). I’d also like to mention Carol in the customer support team who resolved an issue with being able to use my voucher. She responded quickly and extended the expiration date so that I could be sure to use it!
21 July 2023
Unprompted review
Reply from Cowshed
Hello Harriet,
Thank you for your review.
Carol will be delighted to read this!
We hope to see you in the Spa again soon.
The Cowshed Support Team.
I live in Florida in the USA and have…
I live in Florida in the USA and have ordered numerous product on line. Products are first class and shipping is faster than domestic shipping. Very pleased.
13 July 2023
Unprompted review
Reply from Cowshed
Hello Anna,
Thank you for taking the time to leave your feedback. We are so pleased to see it!
The Cowshed Support Team.
Always a pleasure visiting this place
Always a pleasure visiting this place! The smell, the products and the friendly staff. Thumbs up as always
10 July 2023
Reply from Cowshed
Hello Lindsey,
Thank you very much for your review.
We are so pleased to see you love the products as much as we do!
The Cowshed Support Team.
Extremely friendly and knowledgeable…
Extremely friendly and knowledgeable staff. Store was very bright and extremely tidy. Smelled FAB!!
21 June 2023
Reply from Cowshed
Hi Stuart,
Thank you so much for your feedback!
We look forward to seeing you again soon.
The Soho Home Support Team
Lovely little shop with great service
18 June 2023
Reply from Cowshed
Hi Alan,
Thank you so much for leaving your kind review.
We look forward to inviting you back soon.
The Cowshed Support Team.
Georgia at customer care was a great…
Georgia at customer care was a great help in resolving my query, polite and friendly.
17 May 2023
Unprompted review
Reply from Cowshed
Hello Nicole,
Thank you for your review. It is so great to see your comments. Georgia too will be delighted!
We hope to invite you back in the future!
The Cowshed Support Team
Excellent customer service
I haven’t used Cowshed personally but I bought a voucher for my sister in law a few years ago after the birth of my niece on rave reviews from friends. Because of a combination of Covid and a battle against childhood cancer my sister in law never got to use her voucher. I wrote to Cowshed recently to see if there was any way the could help with the expired voucher. Lucy provided excellent customer service, with a really sympathetic and helpful response. I was so touched by her and Cowshed’s kindness. Thank you to Lucy and Cowshed 😊
12 March 2023
Unprompted review
Reply from Cowshed
Hi Francesca,
Thank you so much for leaving your review.
Lucy will be so pleased to reach your comments.
We look forward to inviting you back soon.
The Cowshed Support Team.
Really helpful and quick to respond
27 April 2023
Unprompted review
Reply from Cowshed
Hello,
Thank you so much for leaving your review.
We look forward to inviting you back soon.
The Cowshed Support Team.
Reply from Cowshed
Hello Hollie,
Thank you so much for your feedback.
We hope to invite you back soon!
The Cowshed Team.
Excellent customer service from Chinasa…
Excellent customer service from Chinasa who extended a gift voucher that had expired ages ago. Super quick and friendly :)
24 April 2023
Unprompted review
Reply from Cowshed
Hello Christina,
Thank you so much for your feedback and kind review.
We hope to invite you back soon!
The Cowshed Team.
Great customer service
7 April 2023
Unprompted review
Reply from Cowshed
Hello Kate,
Thank you so much for your feedback.
We hope to invite you back soon!
The Cowshed Team.
What a treat!
Treated myself to a manicure kit to give my worn winter hands some much deserved love. I have sensitive skin many products make them flare up - Chloe's advice on ingredients of the cream and the cuticle oil much appreciated. Tried both, so far so good and usual lovely smell from Cowshed. Wonderful to hear the products are used in the spas during treatments - hope to treat myself to a spa visit when I'm in London next!
Shelley
1 April 2023
Unprompted review
Reply from Cowshed
Hello there,
Thank you so much for your feedback and kind review. We appreciate your feedback on our customer service team and for Chloe, we will be sure to share this with the wider team.
We hope to invite you back soon!
The Cowshed Team.
Good service
Ordered the deodorant spray, but never received anything. You can never get through to a person on Evri so emailed Cowshed.
Customer service team sent me out a replacement which arrived not long after I reached out - so thank you!
8 March 2023
Unprompted review
Reply from Cowshed
Hello There,
Thank you for your feedback. We are so pleased to hear that you issue was resolved!
We look forward to welcoming you back in the future.
The Cowshed Support Team.
Thank you so much for giving me a new…
Thank you so much for giving me a new voucher when the expiry date on mine ran out :)
I'm so happy.
31 March 2023
Unprompted review
Reply from Cowshed
Hello Marianne,
We are so happy we could help and appreciate your feedback.
We look forward to inviting you back in the future.
The Cowshed Support team.
Cowshed refused to accept a voucher…
Cowshed refused to accept a voucher which i received from my niece as a xmas present 2 years ago but sadly was unable to use as was in hospital with Covid: i explained this to the manager at Cowshed and they said the rules are the rules - very unsympathetic manager
30 March 2023
Unprompted review
Reply from Cowshed
Hello Barry,
Thank you for your feedback.
I am so sorry to hear about this dissapointment this has caused.
A member of the team has reached out to you via email.
The Cowshed Support Team
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