Coco Boo Loves is by far the most professional online shop I have EVER come across. Their styles are absolutely unbelievable and the quality of their clothes is next to none. The team is incredib... See more
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Review summary
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Bought items for my partner from here many times and she's always loved everything. Felt I had to leave a review because I really appreciate how for a small business, Coco has such a commitment to qua... See more
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Great quality item and customer service were quick to respond and helpful when I emailed them to chase my order. I didn’t realise dispatch would take 10 working days - which was my mistake as I hadn’t... See more
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Absolutely INSANE collections from Coco Boo Loves. I’ve had so many bits and bobs from here, can’t wait to buy more and I’ve always been so impressed. The ladies truly put their heart and soul into th... See more
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Company details
Written by the company
Coco Boo Loves offering the coolest styles for the coolest babes and yep that's you. We want you to be part of our Coco family and take on the fashion world one awesome outift at a time :)
Contact info
Cocobooloves.com, Floor 1, 14a Horton Street, HX1 1PU, Halifax, United Kingdom
- info@cocobooloves.com
- cocobooloves.com
4.0
Great
211 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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The clothes are amazing but honestly…
The clothes are amazing but honestly the fact it’s taking nearly a month for refunds just makes me down score the overall experience. Still waiting for a refund on one piece…
18 January 2023
Reply from COCO BOO LOVES
Hi Helen, thank you for your review. We appreciate the feedback regarding our clothing. We always send a return confirmation email to our customers on the day we receive a returned order. The email kindly asks to allow up to 14 working days for the refund to be processed, which is industry standard. A return confirmation email was sent on 19 January in this case. Your return is in our system and due to processed very soon. Kind regards, Team CBL
Far too short - not made for any form of curve
The material and actual dress itself is beautiful but unfortunately the measurements just aren’t very accurate. I ordered the 12/14-16 size in the ruffle hem croc print satin shirt dress (I’m normally a 12-14 in dresses) and it doesn't even cover the bottom portion of my bum cheek (let alone the front!!). It is far too short mostly because the measurements don’t account for any form of curve unfortunately.
29 December 2022
Reply from COCO BOO LOVES
Hi Georgia, thank you for taking the time to leave us a review. It's a shame that the item you purchased wasn't suitable. We have a 28 days return policy to allow our customers to try garments on and return for a refund or an exchange if unsuitable, as in this instance. Love, Team CBL.
Cocoboo loves 💕
Coco boo is my absolute favourite place for clothes. Family run business who are all so friendly and happy to help with anything. Love 💕
16 December 2022
Reply from COCO BOO LOVES
Hi Danielle, thanks so much for your continued support and leaving such a lovely review. It really does mean the world to us. We can't wait to welcome you again. Love, Team CBL x
Ordered the mystery box so I knew that…
Ordered the mystery box so I knew that I could get anything. But it really did just feel like they had scrapped the barrel of what lever they had lying around and shoved it in a bag. One of the items also smelt like it had previously been worn. There may be ones where what you get is worth it but I would honestly avoid - waste of your money
2 December 2022
Reply from COCO BOO LOVES
Hey Emily,
Thank you so much for taking the time to leave a review. I'm so sorry you felt unhappy with the Mystery Bag you received. Prior to the Mystery Bags going live on our site we did explain the T&C's of this purchase in as much detail as we possibly could. We posted numerous videos and showed example bags on our website and social media channels. We really reinforced the fact that this was a mystery purchase and to only buy into this if you were happy to potentially receive styles not to taste as they'd not been chosen by yourself. By purchasing a bag, the terms were agreed to. I can assure you that we did not 'scrape the barrel' we did explain that some pieces would be sample pieces and styles from past collections, however many many styles included actually came from our site and available in our current sale. These bags are meant to be a treat, something fun and exciting, and because of this we offered them for such a great price. The value of most of these bags would be in excess of £150 and we offered them for £35 so that people could really buy into this and receive some great styles for no more than £7 each. I'm so sorry this didn't turn out as you expected. I appreciate that the Mystery Lucky Bag purchase may not be for everyone, however based on the feedback we have received from many of the other purchases I do feel it was a great success this year.
Thank you so much
The CBL team x
It was my first order form this company…
It was my first order form this company and I see no reason to make it my last, clothing quality is of a good standard and I was kept well informed of the delivery date, parcel arrived when expected, over all great first time experience
27 October 2022
Reply from COCO BOO LOVES
Hi Yvonne, thank you so much for leaving such a lovely review. It really means the world us and we can't wait to welcome you again. Love, Team CBL :)
I love cocobooloves always amazing…
I love cocobooloves always amazing quality items at amazing service
11 November 2022
Reply from COCO BOO LOVES
Hi Johanne, thank you so much for your lovely review. It really means the world to us. We can't wait to welcome you again. Love, Team CBL :)
Bought a cute sweater and I’m very…
Bought a cute sweater and I’m very pleased with it! It was better quality than I was expecting 😌
1 November 2022
Reply from COCO BOO LOVES
Hi Sarah, thank you so much for taking the time to leave us such nice feedback. We're really pleased that you love what you've purchased from us and can't wait to welcome you again. Love, Team CBL :)
Always a bespoke experience
8 November 2022
Reply from COCO BOO LOVES
Hi Jennifer, thank you so much for the 5* star review. We always appreciate your support and can't wait to welcome you again. Love, Team CBL :)
Reply from COCO BOO LOVES
Hi Liza, thanks so much for the kind kind review. It really means the world to us. We can't wait to see you again. Love, Team CBL :)
Amazing clothes!!!!
Amazing clothes, fab customer service and fast delivery!!!
The ladies who own this shop are so passionate about what they do and it shows!!! 💖💖💖
5 November 2022
Reply from COCO BOO LOVES
Hi Sally, thanks so much of leaving us such a lovely review. It really means the world to us. We can't wait to welcome you again. Love, Team CBL :) x
5 stars
Arrived fast, super cute packaging, quality dress. I would definitely buy again :)
3 November 2022
Reply from COCO BOO LOVES
Hi Emmy, thank you so much for leaving such a lovely review. We're really pleased that your happy with our service and product and look forward to seeing your name again soon. Love Team CBL.
Purchased some great buys from coco boo…
Purchased some great buys from coco boo loves
Delivered on time always had no disappointments I love them 👍🏿
2 November 2022
Reply from COCO BOO LOVES
Hi Jane, thank you so much for leaving such a lovely review. We're really pleased that your happy with our service and product and look forward to seeing your name again soon. Love Team CBL.
Not good
Looks different than turn I’m up very dissapointed must be for large ladies quality very good but the fit noooo
31 October 2022
Reply from COCO BOO LOVES
Hi Jana, it's a shame to hear this. The sizing available on the website is true to size and the feedback on these styles so far has been really positive. You are welcome to return any items if they are unsuitable with tags intact. Kind regards, Team CBL
beautiful high quality dress
Such a beautiful dress. Lovely thick material which shows the quality.
Fun, sexy but also a little camp the perfect way to stand out.
Really impressed they even wrote my name on the delivery note!
Will be buying again and again!
29 October 2022
Reply from COCO BOO LOVES
Hi Nicole, thank you so much for purchasing a dress from Cocobooluxe, our new line of luxury and unique pieces. Thank you so much for leaving such lovely feedback. We really appreciate you and can't wait to welcome you again x
I loved the dress but it fell apart
I loved the dress but after just 1 wear the stitching fell apart. I am size 14 and dress was a large so not stretched!! I asked for a partial refund or a new dress but they refused and asked me to send it back so they could sew it up and send it back. I can sew it up but that's not the point. Very disappointed in the company! On reading other reviews it seems I'm not the first to experience this and their replies always seem to blame the customer. Mine was FAULTY not up to trading standards, small company or not!!!
** update** they do not know as I don't know if the dress was faulty on delivery as I didn't check it and shouldn't have to!!!!! I am not going to pay to send it back and for the company to get a needle and cotton when the rest might fall apart too. The company need to start taking responsibility
25 October 2022
Unprompted review
Reply from COCO BOO LOVES
Hi Alison,
Thank you so much for reaching out.
I'm sorry you disagree with the outcome. The dress was sent out in a perfect condition without any defects and the defects only occurred after the dress has been worn and washed. As the item wasn't shipped out with a manufacturing defect we offered to take a look over the garment and offered to repair as a goodwill gesture if necessary. In this instance we do feel we have done everything we can to help resolve this matter. We always do our everything to try and resolve any issues. Unfortunately we are unable to accept returns on items that have been worn and washed.
Thank you so much,
Jo @ CBL
Clothes r fab quality 💕💕💕
11 October 2022
Reply from COCO BOO LOVES
Hi Shireen, thank you so much for taking the time to leave us a 5* star review. This really does mean the world to us. We love hearing from our customers and love hearing such positive feedback. Thank you again, Team CBL x
Beautiful I love everything I have ever…
Beautiful I love everything I have ever got off of you guys
10 October 2022
Reply from COCO BOO LOVES
Hi Georgia, thank you so much for taking the time to leave us a 5* star review. This really does mean the world to us. We love hearing from our customers and love hearing such positive feedback. Thank you again, Team CBL x
As always fab item
10 October 2022
Reply from COCO BOO LOVES
Hi Hannah, thank you so much for taking the time to leave us a 5* star review. This really does mean the world to us. We love hearing from our customers and love hearing such positive feedback. Thank you again, Team CBL x
Reply from COCO BOO LOVES
Hi Katie, thank you so much for taking the time to leave us a 5* star review. This really does mean the world to us. We love hearing from our customers and love hearing such positive feedback. Thank you again, Team CBL x
Reply from COCO BOO LOVES
Hi Jayne, thank you so much for taking the time to leave us a 5* star review. This really does mean the world to us. We love hearing from our customers and love hearing such positive feedback. Thank you again, Team CBL x
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