Coco Boo Loves is by far the most professional online shop I have EVER come across. Their styles are absolutely unbelievable and the quality of their clothes is next to none. The team is incredib... See more
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Review summary
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Bought items for my partner from here many times and she's always loved everything. Felt I had to leave a review because I really appreciate how for a small business, Coco has such a commitment to qua... See more
Company replied
Great quality item and customer service were quick to respond and helpful when I emailed them to chase my order. I didn’t realise dispatch would take 10 working days - which was my mistake as I hadn’t... See more
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Absolutely INSANE collections from Coco Boo Loves. I’ve had so many bits and bobs from here, can’t wait to buy more and I’ve always been so impressed. The ladies truly put their heart and soul into th... See more
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Company details
Written by the company
Coco Boo Loves offering the coolest styles for the coolest babes and yep that's you. We want you to be part of our Coco family and take on the fashion world one awesome outift at a time :)
Contact info
Cocobooloves.com, Floor 1, 14a Horton Street, HX1 1PU, Halifax, United Kingdom
- info@cocobooloves.com
- cocobooloves.com
4.0
Great
211 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Poor communication and refund…
Poor communication and refund timeframe.
I ordered from the website on 2nd December for an event on 9th (last minute I know), however I’d emailed customer services and got a quick response to say the items would be delivered on time. However, this was not the case, the items came on 10th. Because I no longer required the items, I returned them. I have only received my refund today (06/02). I understand this is a small family run business and it has been a busy time after the festive period, but it was a significant amount of money to have to wait over a month to receive. I had to chase up details of my return and when I’d likely receive my refund. This was still not received within the timeframe they had quoted. Overall a stressful and disappointing experience.
6 February 2025
Unprompted review
Reply from COCO BOO LOVES
Hi there, thank you for taking the time to leave your feedback. We're really sorry to hear about your experience, as we always aim to provide the best service possible. However, we’re unable to locate an order under your name and would love to look into this further for you. Could you please provide your order number so we can investigate and resolve this as quickly as possible? We truly appreciate your patience and hope to get this sorted for you soon. 💕
Always amazing clothes quick delivery…
Always amazing clothes quick delivery and parcels are wrapped lovely.
One of my favourite boutiques x
28 January 2025
Reply from COCO BOO LOVES
Hi Nikki, thank you so much for taking the time to leave us such a lovely 5* star review. It really does mean the world to us. Thank you so much for your continued support. We can't wait to welcome you again.
Much love, Team CBL :) x
Perfect place to get clothes that are a…
Perfect place to get clothes that are a bit different, gorgeous styles and i love all the insta posts that help you style the items up.
27 January 2025
Reply from COCO BOO LOVES
Hi Vicky, thank you so much for taking the time to leave us such a lovely 5* review, it really means the world to us. We're really happy that you love what we do, and we can't wait to welcome you again.
Much love, Team CBL :) x
Great website gorgeous clothes just a…
Great website gorgeous clothes just a little disappointed when trying to order there out of stock
27 January 2025
Reply from COCO BOO LOVES
Hi Lana, thank you so much for taking the time to leave a us a 5* review, it really means the world to us.
We do restock often, so set up a 'back in stock' email alert on the webiste, and you'll receive notification once your faves are back.
Much love, Team CBL :) x
Wrong item sent, sent incorrect item back and was sent the one I ordered :)!
Wrong item received, had to send this back before my correct one would be sent. Received the correct item and I had my postage refunded for the return. The girls were helpful!
27 December 2024
Reply from COCO BOO LOVES
Hello Kelsea,
I'm so sorry to see you've edited your review from 4 stars to 1 star thats such a shame :(
I've looked in to this and can see that you have been communicating with our team and an exchange for the wrong item has been arranged. The team have apologised many times for this error, and again, I can't apologise enough for sending the wrong item in the first instance, this shouldn't have happened.
Of course, as explained via emails which have been acknowledged, we will absolutely cover the costs to return and to send back to you, this was our mistake and we would always offer this.
Unfortunately, we wouldn't be able to send out an exchange without the original item coming back to us first, as a small business we wouldn't be able to send out an item unpaid, however we will absolutely cover return costs and postage costs to make sure the correct item gets to you asap.
Thank you so much for your understanding and patience.
The CBL customer care team x
absolutely loved my first outfit i’ve…
absolutely loved my first outfit i’ve bought with yous i was scared of the sizing being small and it not fitting as im a 14/16 and the jacket was only available in m/l size 10/12 but it fits oversize so knew it would be more fitted on me if it even fit but it did it fitted perfect with alittle room and was very comfortable trousers were size L were abit long but all fitted well i was very happy with it and got loads of compliments will be buying again for sure
karen x
15 November 2024
Unprompted review
Reply from COCO BOO LOVES
Hi Karen, thank you so much for taking the time to leave us such a lovely 5* review, it really does mean the world to us. We can't wait to welcome you again. Much love, Team CBL :) x
Stingy with refunds.
Bought and returned an item and didn't receive a refund until I disputed it with my bank TWO months later. Ignored my email and ignored my enquiry sent on the website. The item wasn't even faulty it was just too big.
20 September 2024
Unprompted review
Reply from COCO BOO LOVES
Hi Mariama, we are really sorry to hear of your disappointment with our service. Admittedly, your refund was processed once we received a dispute from your bank, which was the first piece of communication we received from you.
Unfortunately, your refund was overlooked and was archived without it ever been processed, which was the issue. We are really sorry about this, however had we received communication from yourself prior, we would have dealt with this matter without delay.
Kindest regards
Team CBL
I have just ordered my Christmas outfit…
I have just ordered my Christmas outfit from Coco Boo, some gorgeous lace flares and a blazer, it’s arrived and it’s absolutely stunning. I’m so excited to wear it for a girls night and over the Xmas period! I’ve bought from the Coco girls in the past and everything has always been amazing, the girls are so helpful and I love watching the reels on instagram too!!!
16 November 2024
Unprompted review
Reply from COCO BOO LOVES
Hi Jo, thank you so much for taking the time to leave us such a lovely 5* review, it really means the world to us. We can't wait to welcome you again. Much love, Team CBL :) x
SHOCKING STAY AWAY
SHOCKING STAY AWAY. After ordering a pair of handmade trousers back in September and waiting till late October for delivery the trousers were sent and I couldn’t get them over my thighs as they must of been sized incorrectly. I emailed and they was super helpful in stating I could return them and they would check them and send the correct size as they could have been mislabelled. Fast forward 11 days after they had received the trousers they claimed they had been worn (impossible as I couldn’t even pull them up) and they had mud on them also impossible as I don’t live in a barn where I tried them on! They also claimed I had taken the labels off and hand stitched them back together in places. I think they had forgotten this was their poor stitching that had created this mess. And labels removed…. Why on earth would I remove the labels when I couldn’t even get the trousers on. After a few disappointing emails I have now raised a claim with PayPal in hope to resolve the issue with them. I will never shop with cocobooloves again and am so disappointed with the outcome. All I wanted was the correct size to be sent. They are despicable.
UPDATE- the reply is a running JOKE. They sent me the incorrect size of poorly made trousers and have tried to turn it back on me by saying I removed the tags. Why on earth would I remove tags when I initiated an exchange the same day. Absolutely disgraceful deceitful behaviour. After putting this on my social media about the poor customer service from this company I had a multitude of messages saying it’s not the first time. It’s a very sad outcome of what I “THOUGHT” was a good small business. I will never shop with them again!
19 November 2024
Unprompted review
Reply from COCO BOO LOVES
Hello Peri,
Thank you so much for taking the time to review and allowing us the opportunity to respond.
I have spoken to the team on this matter and can see that initially this order was authorised for an exchange. I can see as a goodwill gesture the team reimbursed your original shipping costs and refunded this back to you to enable the return. We really do try and work with our customers to ensure they are provided with the best shopping experience.
Once the item was returned back to us, the return team inspected it and deemed it did not meet our criteria for exchange/return. Some of the factors that led to this decision:
* the garment no longer had any of its tags attached, including the 'do not remove tag'
* the garment was damaged in areas
* marks on the garment
* what appears to be hand sewn stitching in the side seam (machines are used to manufacture this garment)
All evidence has already been provided.
We did not send this garment in the poor condition it was returned to us. This particular piece was manufactured from a new roll of fabric by our factory and sent straight out to fulfill all orders. These factors meant our returns team could not authorise this return. We have provided images/videos of how the garment was received back to us and can happily provide more if required.
Unfortunately if a return doesn't meet our returns criteria, it will be rejected. I'm very sorry you are not satisifed with this outcome.
This piece was from our own in-house collection which is made in the UK, which we are very proud of, and although many pieces are made in house, the majority are made in a UK based family run factory that we work very closely with.
Thank you again for taking the time to leave your review.
The CBL customer care team.
A M A Z I N G!!!!
A M A Z I N G!!!!!
Got in touch with COCOBOO only Monday this week to ask if I could pop in to try an outfit on I had seen on socials! Today, they had me in letting me try exactly what I wanted and styled it perfectly for me! Not only that, I wanted the top I tried a little longer as I’m quite tall. I asked the team, do you have any longer tops? Their response, don’t worry we can make you one to suit!! I mean what more could a customer ask for? The team took what I wanted on board and will let me know when ready to collect (only live 5 mins away) can’t get better customer service than that!! Thank you to the team at HQ and thank you for making me feel amazing in your clothes!! Keep going on the socials, keep living the dream because you’s smash it every time!!
Lots of love 🦄 xxx
23 October 2024
Unprompted review
Reply from COCO BOO LOVES
Hi Danielle, thank you so much for taking the time to leave us such a lovely 5* review. It was so nice to have you in with us. We can't wait to welcome you again. Much love, Team CBL :) x
I recently discovered Cocobooloves via…
I recently discovered Cocobooloves via social media and I’m so glad I did. They’re right up my street. I placed my first order last month and I’ll definitely be back for more. Also love the girls on socials, keep smashing it. You’ve got a fan for life x
18 October 2024
Unprompted review
Reply from COCO BOO LOVES
Hi Rachel, thank you so much for taking the time to leave us such a lovely 5* review, it really does mean the world to us. We can't wait to welcome you again. Much love, Team CBL :)x
I can't believe they are charging the…
I can't believe they are charging the prices they are ordered a dress took 3 weeks to come. Shocking quality that Primark would not have sold for a tenner. Disgraceful
16 October 2024
Unprompted review
Reply from COCO BOO LOVES
Hello Melanie,
Thank you so much for taking the time to leave us a review.
I can see you have ordered from us numerous times and you've never returned, so we're happy you've been happy on those occasions.
The particular piece you ordered is one of our made in house designs. We're always mindful of where we source our fabrics and have our pieces made, opting to keep this all in the UK and this can often be reflective in the price. We are proud to say we are not 'fast fashion' and take a more sustainable approach to our offering for our in house pieces. This particular dress is one of our best sellers however I guess it's a matter of preference and i'm sorry this dress wasn't for you.
Thank you again for your feedback.
Wishing you the most gorgeous day.
The CBL Customer care team. x
Reply from COCO BOO LOVES
Hi Claire, Thank you so much for taking the time to leave us a 5* review, it really means the world to us. We can't wait to welcome you again. Much love, Team CBL :) x
Reply from COCO BOO LOVES
Hi Ali, thank you so much for taking the time to leave us a 5* review. It really means the world to us. We can't wait to welcome you again. Much love, Team CBL :) x
Amazing personal service. Beautiful clothes
I’ve followed cocoboo over several years and always bought great items from them. Clothes come beautifully packaged. More recently they’ve started a luxe range. Which is exclusive to them, I think designed in house? I ordered a dress and when it arrived the fit wasn’t quite right for me, so after speaking to the lovely women who own the shop they were able to swap and fit me with an absolute stunning replacement. They were so understanding and quick to respond. Absolutely love them and I get tonnes of compliments, it honestly looks made-to-measure and is stunning quality. Thank you Cocoboo! 💓💓💓
28 August 2024
Unprompted review
Reply from COCO BOO LOVES
Hi Alice, thank you so much for taking the time to leave us such a lovely 5* review, it really means the world to us. We can't wait to welcome you again. Love, Team CBL :) x
Wonderful garments fabulous customer service
I have been shopping with coco boo for a long time now and have always had great experiences with them. The clothes arrive on time, exactly as seen online, customer service is always excellent with questions answered in super quick time, the team obviously love what they do as they wear the garments themselves. Excellent business o would always recommend.
20 September 2024
Unprompted review
Reply from COCO BOO LOVES
Hi Carly, thank you so much for taking the time to leave us such a lovely 5* review, it really means the world to us. We can't wait to welcome you again. Love, Team CBL :) x
My favourite shop in the world!!
My favourite shop in the world!!! Always my go to as the ladies that own it are always on hand to offer as much advise as possible, I have been buying from coco boo for 10 years plus and so has my mum and now my teenage children also buy from their too. Pieces are unique and styled together excellently! I always feel amazing going out a coco boo number and get so many compliments! Pieces are really well made and I have lots of classic pieces that I’ve worn and worn for many years!
24 September 2024
Unprompted review
Reply from COCO BOO LOVES
Hi Caroline, thank you so much for taking the time to leave us such a lovely 5* review, it really means the world to us. We can't wait to welcome you again. Love, Team CBL :) x
I 🩷 Coco Boo
Coco Boo is such great indie brand and I love that it’s family run too! Always great customer service from start to finish 💖
20 September 2024
Unprompted review
Reply from COCO BOO LOVES
Hi Deborah, thank you so much for taking the time to leave us such a lovely 5* review, it really means the world to us. We can't wait to welcome you again. Love, Team CBL :) x
The worst quality product and service
Expensive items, terrible quality, no customer service. The items advertised are not what are received. Be very careful when looking via Instagram. Not a professional business at all. Be very careful !
Every one star review has been replied to claiming items were purchased months ago and that they have tried to help, this is not accurate information. Such a shame.
*Edit:
Classic response, no customer service or responsibility taken. Dates aren't even correct.
I advise to avoid this company. Id love to attach photos of the 'product'. I will continue to support genuine small businesses, not this.
1 September 2024
Unprompted review
Reply from COCO BOO LOVES
Hey Lauren,
I'm so sorry you've not enjoyed your experience shopping with us.
This is not what we like to hear and we will take your feedback onboard.
I can see you returned an item to us 5 months after purchase, the item had been worn with all labels and tags removed. This falls out of time of our returns policy which is 28 days.
The items we advertise and showcase are of the items we sell, you can see more images of these pieces via our socials and also tagged posts as we often showcase our amazing customers in our pieces.
I'm so sorry you've not enjoyed your experience on this occasion. I have also attached a link to our returns policy which explains the returns process in more detail.
https://cocobooloves.com/pages/returns
Thank you so much
The CBL customer care team x
Amazing
Amazing service and absolutely incredible in house collection. Definitely recommend Cocobooloves
26 July 2024
Reply from COCO BOO LOVES
Hi Faye, thank you so much for taking the time to leave us such a lovely 5* review, it really means the world to us. We can't wait to welcome you again. Much love, Team CBL :) x
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