Chargebacks911 Reviews 21

Working with Stella at CB911 has been a highly fruitful collaboration in minimizing chargeback risk for PokerStars.

Our working relationship has yielded great results in helping shape our risk mitigation strategy, and we're delighted to work alongside CB911.

Working with your team has been an exceptional experience for us. Since partnering with you, we have seen a significant reduction in fraud, and the level of customer service and support provided has truly stood out. Your team is always available when needed, highly responsive, and incredibly proactive; not only when challenges arise, but also when things are running smoothly. What really sets your company apart is the willingness to jump in and help find solutions no matter the situation. Having such a strong support system during difficult moments gives us confidence, but seeing the same level of dedication and involvement during day-to-day operations really demonstrates your commitment to your customers and the long-term success of their business

Very responsive and good communication. Any time I have questions, they are answered very quickly. Radha has been great!

Great customer experience. The team is responsive, replies are always timely, and they’re ready to meet our needs.

The setup team made it easy to transition my company over quickly and competitive pricing!

I had a great experience with CB911! Their team was professional, responsive, and incredibly helpful throughout the entire process. They made everything simple and easy to understand, and I really appreciated how quickly they addressed any questions I had.

What stood out the most was their reliability and customer support—you can tell they genuinely care about their clients. If you're looking for a trustworthy and efficient service, I would definitely recommend CB911. A smooth, hassle-free experience from start to finish!

Radha has been always prompt in responding for any query raised. This time had been exceptional since this was an issue which was not getting sorted out even after multiple attempts and follow-up mails.
And she went a notch ahead and set-up a call to assist hands-on to ensure it gets resolved this time.
Kudos for your efforts Radha to sort the login issue.

I am writing to formally recognize Josh at Chargebacks911 for the truly exemplary service he provides. Managing chargebacks can be a complex and demanding process, but Josh makes it look seamless through his unwavering dedication and technical expertise.
Josh consistently delivers outstanding daily reports that are not only punctual but incredibly thorough. Beyond just data delivery, he takes the initiative to provide insightful feedback to the networks, ensuring our interests are represented accurately. What sets Josh apart is his proactive nature; he is constantly offering new recommendations and strategic guidance that help us refine our internal processes.
He truly goes above and beyond the call of duty on a daily basis. Whether it’s troubleshooting a niche issue or offering a quick word of advice, his support is indispensable. Having someone with his level of professionalism and commitment is a massive asset to our team. Thank you, Josh, for your continued excellence!

I have been working with he UK team for the last 4-5 months, and it has been a real pleasure.
Laura, Lewis, Terry - all very professional and accommodating.
Most importantly, the go out of the way to solve an issue, reply out of work hours and generally care for us as a client.
I told them this directly, happy to share here- that 911 in terms of client support is one of our best providers.

Outstanding service—truly the best in the industry. A huge thanks to Lewis Hammond for making the entire experience seamless and effortless. He answered all my questions thoroughly and even took the time for a quick call late at night. Service like this goes above and beyond expectations. Highly recommended!

Radha has been our account manager for a long time now and there's no one else I would rather work with.

Thank you,
Pavlos

Always a great experience, customer service is top notch.

The customer service team of CB911 is very responsive and professional. My issue was handled quickly and clearly. Overall, a smooth and positive experience.

My experience working with CB911 has been very positive so far, especially thanks to our Account Executive, Leanne. She is always on top of everything, highly responsive, and incredibly supportive. I’m really happy with her assistance and guidance in helping us address the different issues we’ve encountered.

We’re also very pleased with the decision to switch to CB911 from another alert provider at the beginning of the year. The improvement has been significant, and overall the service has met our expectations.

In terms of areas for improvement, the integration support could be stronger. At times, our integration team lacked clear guidance on how to proceed, particularly with the integration of Order Insight and Compelling Evidence, which are still not working as expected. More structured support during these processes would be very helpful.

That said, a big congratulations to our Account Executive, our experience with Leanne has been excellent, and she has made a real difference.

Great Service and very nice and helpful Account Manager Taylor.

Running an online business, chargebacks were eating up too much of my time and money. Chargebacks911 stepped in and made the whole process smooth and stress-free. Their team really knows what they’re doing, and I saw results quickly. Clear communication, professional support, and real savings for my business. Highly recommended!

I have been using CB911 for the last few years, and I am very happy with their service. Their support is quick, and they integrated perfectly into my CRM. Would highly recommend using them!

Bryan Johnson ..
was a tremendous help—I recovered my lost $94,000, and I’m beyond grateful. It’s truly incredible!

Somehow my chargeback rate went up after implementing CB911. Their implementation seems off or something ...I'm switching immediately.