ChannelGrabber Reviews 137

I’ve been using Channel Grabber for over 10 years now, and it’s been a really important part of my business. It just works: reliable, easy to use, and keeps improving over time.

The support team have always been brilliant. Anytime I’ve needed help, they’ve been quick to respond and actually helpful, which makes a big difference day to day.

After this long, it’s rare to still feel confident in a service, but Channel Grabber has been solid throughout. I’d happily recommend them to anyone. Definitely 5 stars from me.

I’ve had a really positive experience using Channel Grabber. It’s made managing orders across multiple sales channels so much smoother and far less time-consuming. The interface is clean and easy to navigate, and everything feels well thought out.

What really stands out is how reliable it is—orders sync quickly and accurately, which has saved me from a lot of manual work and potential errors. The stock control and dispatch features are also a big plus, helping keep everything organised in one place.

Sarah in customer support has been excellent whenever I’ve needed help and quick to respond and genuinely helpful.

Overall, Channel Grabber has been a great investment for our business and I’d definitely recommend it to anyone looking to streamline their multi-channel order management.

After trying multiple different stock management softwares over the years and failing. CG has been the only one I’ve found works a straight forward to use.

They are responsive, knowledgeable, and willing to go the extra mile to resolve issues quickly. When I had setup questions, they provided clear guidance and practical solutions rather than generic responses. Overall, a dependable platform with strong support behind it.

ChannelGrabber has genuinely transformed the way we run our business. Since implementing it, we’ve grown to nearly three times the size because we can finally manage stock properly across eBay, Amazon, Magento and Etsy without the constant headaches. Having one central system that actually keeps inventory accurate has saved us huge amounts of time and prevented costly overselling.

We’re really excited about the new features that keep being introduced, and the support from Sarah has been outstanding — always proactive, knowledgeable and full of practical advice that helps us get the most out of the platform.

If you sell across multiple channels and need inventory management software that truly works in the real world, ChannelGrabber is a must-have. It’s become a core part of our daily operations and has helped us scale with confidence.

Sarah at Channel Grabber had been so helpful these last couple of years and continues to be so . Such great helpful advice and support.

Have been a customer for many years, our business couldn't function without their system. Fantastic customer service too.

A great order stock management system that makes dispatching orders much easier and more efficient. Very reliable, and the support staff are excellent and always helpful.

We introduced Channel Grabber to our business as a SOP and stock management system a few months ago. As previous reviews mention, it is completely unreliable, we’ve wasted so much time and resources setting CG up for our business, but it has been a complete waste of our time. The site has been down several times over the last few months not just for a few hours but for days at a time, meaning all the effort we’ve put into ensuring our stock levels are accurate has been for nothing. I wonder if Channel Grabber are struggling to keep afloat.

Been a customer since 2020, but the last 18 months has been a nightmare. The system has been experiencing frequent outages, making it impossible for me to rely on it for managing and updating my stock. As a result, I’m facing overselling issues, frustrated customers, and the very real risk of losing my Amazon Prime badge.

On top of that, the system frequently overloads stock levels, forcing me to issue refunds to customers. This not only damages my reputation but also negatively impacts my seller metrics within Amazon, which could have long-term consequences for my business.

During the busy Christmas season, the stock management system was down for a full two weeks, causing significant disruptions. Now, the entire site is once again completely inaccessible. At this point, I have lost confidence in their ability to provide a stable and reliable service. It’s clear that I need to start exploring alternative solutions.

Been with CG for at least 8 years and their service has gone down hill. Claire was brilliant with onboarding but then it was like i was dead to them. As i type their system has been down for the last 2 days and they are blaming their 3rd parties for the system not working. This seems to be a regular occurrence. I have 5 ebay shops, 3 shopify and 3 Etsy and i am having to go in manually and do shipping etc. This has cost me dearly in time and reputation as well as completely made me lose track of my stock inventory. I would avoid these cowboys like the plague.

As of autumn 2024 ChannelGrabber has started suffering constant server and technical issues which crash their website completely, sometimes for days, which is totally unacceptable for a service that you have to rely on 100% to work at all times. The system is down again at the time of this message, the 4th time in 3 months. The servers have been down since Wednesday (3 days), destabilising all our stock levels so people are buying things we haven't had in stock for months, forcing us to find manual shipping solutions and resulting in dozens of late strikes from impatient buyers who don't care about the problems we are having because ChannelGrabber can't do it's job. They fob you off with standardised replies and stock messages. Completely unacceptable - we intend to jump ship as soon as humanly possible. This company is going to crash and burn soon if they carry on in this way.

Been with them for over 10 years. They were great back then but have been bought out twice and the system just keeps crashing. Technical support has been outsourced and for £600 a month just go an use Click & Drop for free. We have had a full day of no CG. There has been no email, there will be no compensation oh and they put their prices up last year which is laughable. Seriously save you money and don't bother with them.

Easy product to use and keeps my stock on Amazon, eBay and Shopify up to date. Use CG to print invoices and keep track of which products need ordering. New owners seem to have CG back on track and Sarah is always on hand to help when needed via phone or email.

Installed to Woo as in the documentation, just didn't work and the customer service didn't seem bothered about helping despite us trying our hardest to work with them

Excellent work, great support for my small business.
Thank you.
Elzbieta

what a amazing tool for our business, we have been a customer for many years and never had any issues. the online chat and support with channel grabber is great.

Fantastic stock control system. Great support team who are at hand to help you with training and on-going support.

I've been customer of CG for 9 years (OMG where did that time go). They have grown with me and offer a great value flexible plan. The interface a simple enough to use, its easy to get new staff using the system. We have tried other systems over the years just to see if someone else can do better, but to be honest we have ended up coming back and sticking with them. We will shortly be using other services they offer which I have great confidence that they will help us grow and develop to the next stage.

We have been using Channel Grabber for a few years and it really does simplify our business processes. Selling online through multiple channels (website and ebay) creates challenges managing stock but Channel Grabber manages this seamlessly. Also allows us to consolidate all orders and print invoices and postage labels - and despatch items through the Channel Grabber interface rather than jumping between ebay and our website.

Back up from Channel Grabber support is good - and there's plenty of help available in online articles.

Would highly recommend (and have done!) to any online retailer who is selling across multiple platforms.