Lack of Customer Service
Unfortunately, a very disappointing experience. The kitchen was not properly cleaned when we arrived. We sent photos of some of the issues, but made it clear that they were only examples. As compensation, we were initially offered 150 DKK, later increased to 200 DKK after further discussion. We found this rather poor, considering that we paid 825 DKK for cleaning.
What is most striking, however, is the way we have been treated. The responses from customer service have been dismissive and condescending, and there seems to be very little understanding of the customer’s perspective. We would have expected a company renting out holiday homes to be much more concerned about taking care of its customers.
Reply from Campaya
Dear Anna. Thank you for the review. We are sorry that cleaning related issues. Upon your contact we reviewed the complaint and agreed there were some small isssues. We agreed to a small compensation and unfortunately we could not agree on a full refund of cleaning cost. Our goal in first place is to offer good cleaning, and we openly take the dialogque when in some cases there are problems.