Terrible customer service
Terrible customer service, always trying prove the customer is wrong, probably outsourced… invest a bit in your branding and customer service. Never buying again due to this fact
25 November 2025
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
1.6
Bad
34 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Expensive gimmick
Lights have potential to be good, but are a pain. They work for a while and then disconnect. Then you go through he process again. Now one out of four will not hook up to the router. Ends up an expensive gimmick. Not worth the money or frustration. In the end it's just a light with an opinion of its own.
3 February 2025
Unprompted review
Terrible product
Terrible product. Cannot be switched on/off using a conventional light switch as will not automatically reconnect to WiFi. Every time you need to physically reconnect the lights with the app. How difficult is it to set them to turn on using last connected settings until reconnected to a device…. Cheap low quality wish I’d never bought/installed. Oh and remote support useless…
22 December 2023
Unprompted review
Deffective products and no support
Very poor customer service when trying to sort an issue with LED light strips. After following all the install instructions about cleaning the surfaces and letting them dry, they glue failed within two weeks and the strips dropped off.
I had been told by the supermarket I bought them at to contact the company, Calex. Calex advisor had no interest in helping me, told me I should just go and get some tape to try and fix them instead. Explained this was not the point and that the product was inferior but just rebuffed by them. Will never purchase another product from this company and advise others to do the same.
8 December 2023
Unprompted review
The agent responded quickly and was…
The agent responded quickly and was kind, but did not understand my concerns and requests. I was referred back to the retailer for assistance. After really trying to explain my issue, it was finally acknowledged by the agent that the packaging my item came in was out of date, miss sold and the issue had been rectified on newer items, yet I was not able to request the hardware required to solve the issue from the agent, I was constantly referred back to the retailer. Calex's response is summed up in - poor service, poor ownership and overall customer experience.
13 November 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.