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Blackwater Aquatics Reviews 283

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TrustScore 4.5 out of 5

4.7

Aquarium Shop
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Review summary

Created with AI, based on recent reviews

Looking at 98 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, noting that the fish arrive healthy, active, and well-cared for, often exceeding expectations. The ordering process is described as smooth, with efficient delivery services and excellent packaging that ensures the fish's safety during transit. Many people also highlight the helpful and knowledgeable staff, who provide valuable assistance and support. However, some customers also noted issues with delayed shipping or incorrect orders, and a few reported receiving fish that were unhealthy or arrived in poor condition. There were also occasional mentions of small bags with insufficient water or a lack of heat packs during winter shipments.

What people talk about most

Product

Consumers find product to be positive, consistently praising the quality and health of the fish. Many... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the health and condition of the fish... See more

Delivery service

Users describe positive interactions with delivery service. Customers consistently praise the fast shipping,... See more

Order

Reviewers mention positive feedback about order. Many customers express satisfaction with their orders,... See more

Staff

People report positive experiences with staff. Customers consistently praise the team for their helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Shipping was delayed due to cold weather but the fish arrived promptly once they were finally sent. Both fish I ordered arrived in good condition and have since colored up wonderfully. Solid experienc... See more

Rated 5 out of 5 stars

I ordered a "LP" premium quality wild Betta antuta from BWAquatics and had a great experience. I chose UPS Next Day Air, and the fish arrived quickly, healthy, and very well packaged with RFID tracki... See more

Rated 5 out of 5 stars

Honestly, the prices from start to finish is great. Purchasing fish online can be tricky with lots of potential for things to go wrong. Ordering process is clear, timeline was fast, shipping informati... See more

Rated 5 out of 5 stars

Despite a shipping delay, all fish arrived safely. The box was insulated, heated, and securely packed. The water was green, presumably from some sort of medication. I can't speak for the accuracy of t... See more

Company details

  1. Aquarium Shop

Written by the company

We maintain and distribute rare wild type bettas and other uncommon blackwater fishes and more.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

283 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Should Frank Bettas be worried

Should Frank Bettas be worried?
Ahn was great! I was greeted with a warm welcome. He introduced me to his shop and explained his procedures. He answered any questions I had in great detail. Very hardworking man.

2 June 2024

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