Very good ,happy with quality
Very good ,happy with quality. Much better than keeping your pics on your computer
bonusprint Reviews
10,357 • Excellent
Wrong photos sent (of another family!)…
Wrong photos sent (of another family!) so long wait for my order. I was told I would get a refund but didn’t. Decided not to waste more time in phone queues/emails but won’t be using again.
Reply from bonusprint
Dear Lisa,
Thank you for taking the time to share your review with us.
We are truly sorry to hear your experience with us has not been a satisfactory one.
We would like to investigate this matter further and provide a prompt solution. To do so, can you please email our Customer Care at customercare@bonusprint.co.uk with your order details.
We are once again very sorry for any disappointment caused by this experience.
We look forward to hearing from you and resolving this matter promptly.
Thank you for taking the time to share your review with us.
We are truly sorry to hear your experience with us has not been a satisfactory one.
We would like to investigate this matter further and provide a prompt solution. To do so, can you please email our Customer Care at customercare@bonusprint.co.uk with your order details.
We are once again very sorry for any disappointment caused by this experience.
We look forward to hearing from you and resolving this matter promptly.
Brilliant product well designed and…
Brilliant product well designed and value for money. X
St petersburg
I was disappointed with the thickness of the paper of the photo book.
Reply from bonusprint
Dear Sian,
Thank you for taking the time to share your review.
We're sorry to hear that you were not completely satisfied with your order.
We would love the opportunity to resolve this. If you have not already, can you please email us at customercare@bonusprint.co.uk with your order details.
We look forward to hearing from you soon and resolving this asap.
Thank you for taking the time to share your review.
We're sorry to hear that you were not completely satisfied with your order.
We would love the opportunity to resolve this. If you have not already, can you please email us at customercare@bonusprint.co.uk with your order details.
We look forward to hearing from you soon and resolving this asap.
I have always found Bonusprint to be an…
I have always found Bonusprint to be an excellent company to deal with.
Very minor print problem
We had a very minor problem with the printing of our book. Bonusprint reprinted without any fuss or bother. Excellent service.
Did what they said they'd do
Did what they said they'd do, within the time stated.
Reply from bonusprint
Dear Karl,
Thank you for your feedback. We are glad to hear that you are satisfied with your order and our services.
If you have any further questions please do not hesitate to contact us back.
Regards
BonusPrint Team
Thank you for your feedback. We are glad to hear that you are satisfied with your order and our services.
If you have any further questions please do not hesitate to contact us back.
Regards
BonusPrint Team
Photo book
Unfortunately this photo book was not of the usual high quality from Bonus Print. The colours were not true to the original photos, particularly on a panoramic photo which spanned front and back covers where the colours were not the same on each side.
Reply from bonusprint
Dear Jo,
Thank you for taking the time to share your review.
We're sorry to hear that you were not completely satisfied with your order.
We would love the opportunity to resolve this. If you have not already, can you please email us at customercare@bonusprint.co.uk with your order details.
We look forward to hearing from you soon and resolving this asap.
Thank you for taking the time to share your review.
We're sorry to hear that you were not completely satisfied with your order.
We would love the opportunity to resolve this. If you have not already, can you please email us at customercare@bonusprint.co.uk with your order details.
We look forward to hearing from you soon and resolving this asap.
Excellent service
Excellent service
Moderately easy to use site
Moderately easy to use site, quick efficiently dispatched photos.
Easy to use and beautifully produced…
Easy to use and beautifully produced end product.
photos are good quality
photos are good quality, they arrived in good time, however drlivery charges should be cheaper
can’t fault the service
Got all my pictures just how I ordered them.
Very happy with the results
Very happy with the results, quick delivery at a very affordable price.
Good product
Good product, good quality and layouts. Had some issues with photos selection retention.
It was relatively easy to use and I was…nice lresent
It was relatively easy to use and I was able to produce a beautiful present for my niece . It made my photos look better than they are.
Very disappointed with the quality of…
Very disappointed with the quality of my wedding photo prints. They were all professionally taken and edited but the prints were dull and nothing like the originals. Won't be using bonus print again, what a waste of money! Wish I could re-do them all but it costed me too much to have them printed again :(
Reply from bonusprint
Dear Marta,
Thank you for taking the time to share your review.
We're sorry to hear that you were not completely satisfied with your order.
We would love the opportunity to resolve this, we have e-mailed you with a few solutions.
We look forward to hearing from you soon and resolving this asap.
Thank you for taking the time to share your review.
We're sorry to hear that you were not completely satisfied with your order.
We would love the opportunity to resolve this, we have e-mailed you with a few solutions.
We look forward to hearing from you soon and resolving this asap.
Got it wrong twice - why just do it wrong again?
Could have been good if they had quality checks. Acrylic Print seemed good quality but was too light. They tried again - second one exactly the same.(why??). Offered a third attempt or refund but only if I posted everything back to them - I have better things to do than driving 8 miles to a post office.
Reply from bonusprint
Dear Richard,
Thank you for taking the time to share your review with us.
We are truly sorry to hear your experience with us has not been a satisfactory one.
We would like to investigate this matter further and provide a prompt solution. To do so, can you please email our Customer Care at customercare@bonusprint.co.uk with your order details.
We are once again very sorry for any disappointment caused by this experience.
We look forward to hearing from you and resolving this matter promptly.
Thank you for taking the time to share your review with us.
We are truly sorry to hear your experience with us has not been a satisfactory one.
We would like to investigate this matter further and provide a prompt solution. To do so, can you please email our Customer Care at customercare@bonusprint.co.uk with your order details.
We are once again very sorry for any disappointment caused by this experience.
We look forward to hearing from you and resolving this matter promptly.
Only the latest review will count in the company's TrustScore
It would be better if the text boxes…
One or two changes you could make: It would be better if the text boxes didn't just come up in the middle, and could be positioned before the text is entered, and you could see the text in position. Also it would be helpful if the thumbnails of uploaded photos were labelled with their original filenames.
Reply from bonusprint
Dear Cheshire,
Thank you very much for your comments and feedback.
We have forwarded your email to the concerning department as we are constantly working on improving our service, products and photo book creator tool.
We value your suggestions, which will assist us to deliver the highest possible level of quality. Please don't hesitate to reach us with any more comments at customercare@bonusprint.co.uk.
If there is anything we can assist you with, please do let us know.
Thank you very much for your comments and feedback.
We have forwarded your email to the concerning department as we are constantly working on improving our service, products and photo book creator tool.
We value your suggestions, which will assist us to deliver the highest possible level of quality. Please don't hesitate to reach us with any more comments at customercare@bonusprint.co.uk.
If there is anything we can assist you with, please do let us know.
I ordered a photo book for an 80th…
I ordered a photo book for an 80th birthday. A week after ordering i received an email from Bonusprint saying they were busy and the book would be delayed. As a result the book wont arrive for the birthday party. Very disappointing.
Reply from bonusprint
Dear A Windo,
Thank you for your review.
We are sincerely apologetic to hear your experience with us has not been a satisfactory one.
After reviewing the tracking details, we can see your order is currently in transit and will be delivered to you within our 6 to 8 working day delivery times, as communicated on our website.
Our sincerest apologies for any misunderstandings.
Once again, thank you for taking the time to share your experience with us.
Should there be any additional concerns, please email customercare@bonusprint.co.uk
Thank you for your review.
We are sincerely apologetic to hear your experience with us has not been a satisfactory one.
After reviewing the tracking details, we can see your order is currently in transit and will be delivered to you within our 6 to 8 working day delivery times, as communicated on our website.
Our sincerest apologies for any misunderstandings.
Once again, thank you for taking the time to share your experience with us.
Should there be any additional concerns, please email customercare@bonusprint.co.uk