Excellent company. Great communication getting this little heater to me despite my PO Box address. Good buy on hard to find electric fire place space heater, The last Dimplex one I had lasted over te... See more
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Review summary
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Reviews shaping this summary
Outstanding price & customer service! I placed the order & received tracking information less than 24hrs later. Then, my items arrived at my door a few short days later! I immediately assembled & st... See more
Blazzing Fire customer service Awesome! First, Blazzing Fire's prices were the best I could find on the internet and much better than local companies. Second, I got a discount coupon. When it did... See more
World class customer service! Michelle was absolutely amazing. She was courteous and patient with me and worked with me throughout the entire purchase. She had accurate answers for every questio... See more
Company details
Written by the company
Blazzing Fire has over 100 years of combined industry experience. We are one of the Midwest’s largest Fireplace and Hearth companies and we search the nation to find the very best in the Fireplace, Chimney, Outdoor Living and Hearth world to bring you a broad selection of quality items.
Contact info
2141 Internationale Pkwy, 60517, Woodridge, United States
- 866-238-9228
- customerservice@blazzingfire.com
- blazzingfire.com
4.8
Excellent
765 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
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Very realistic and the heat is a nice…
Very realistic and the heat is a nice addition to our family room. I am having trouble registering it though. Very satisfied.
12 November 2025
Excellent responsiveness and attention… excellent product.
Customer service was excellent as was the product. We ordered.
29 November 2025
Good customer service, questionable shipping
The item was correct and quickly shipped. The box was bashed badly all over, luckily my goods weren't damaged, but it made me question about ordering again.
12 November 2025
Blazzing Fire customer service Awesome!
Blazzing Fire customer service Awesome!
First, Blazzing Fire's prices were the best I could find on the internet and much better than local companies. Second, I got a discount coupon. When it didn't work I called customer service and they gave me a replacement code immediately. When I placed the order I was advised it would take 3-5 business days. My package arrived within three days and included everything I needed. Installation was easy and instructions were complete. They even included an extra holiday package and a nice personal thank you note. Best experience I have ever had with an online vendor.
10 November 2025
The box was open on one end
The box was open on one end. It could be packaged better, but everything worked.
23 November 2025
Outstanding price & customer service
Outstanding price & customer service! I placed the order & received tracking information less than 24hrs later. Then, my items arrived at my door a few short days later! I immediately assembled & started using my big timber stove & fire gel - couldn’t be happier! Absolute pleasure doing business with you & hope to do so again in future! Thank you guys for the trucker hat & even bigger thank you for your service to this country - God Bless!
1 December 2025
They called to make sure my order was what it should be and I received it right away
Every thing went so smooth
22 November 2025
Shop everywhere...buy here.
Great product. Great price. Fast shipping. What more do you want?
23 November 2025
Great service
Excellent communication on order status. Order processed promptly, very good price compared to competitors on a hard to find part.
17 November 2025
Can be trusted to do the right thing
It was a very long process to fix an error with shipping, but, in the end Blazzing Fire made good on my purchase. The final result is that the company acted with honor and conducted business in a professional manner.
15 September 2025
Reply from Blazzing Fire
Mr. Golden,
It is regrettable that your experience with Blazzing Fire has not been as expected.
Although the wrong item was ordered/shipped, our staff worked diligently with you in an attempt to figure out the issue prior to realizing that a propane burner was ordered rather than a natural gas version.
After reviewing the multiple emails and phone calls, our team mentioned propane multiple times with no indication from you that that was incorrect. The only reference we were able to find was your mention of a company named Coserve, which is unfamiliar to us, and required an internet search during our review of this issue to determine that they are a NG supplier.
After determining the problem, we have reached out to you via email and phone calls offering to replace the item ASAP. However, as of the posting of your review, you have yet to return our calls or respond to the email.
We would welcome the chance to make this right for you, but we do need you to respond.
Please call us at 866-238-9228 or respond to the email sent.
Sincerely,
The Blazzing Fire Team
This is a company you can trust
This is a company you can trust. Very happy with my experience. Product was perfect and excellently packaged. Shipping was quick. 10/10 would recommend.
10 November 2025
Overall Great Experience
Best price, super fast delivery, and kept me in the loop and updated from purchase to delivery.
7 November 2025
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