Back on Track USA Reviews 4,836

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

First of all, the ladies cotton long johns are fabulous. One of the four I’ve ordered had a material problem and Back on Track‘s customer service resolved the issue instantly. Would give six stars if... See more

Rated 5 out of 5 stars

I wanted a larger size but I took a chance on this extra small size, the only size available for some time now. It is smaller than I'd like, of course, but large enough to make a difference. The dogs... See more

Rated 3 out of 5 stars

This coat warms up my dog's body, especially his fragile back hips, and works really well at keeping him from getting sore while exercising. I'm very pleased with it. Unfortunately, I've tried two dif... See more

Rated 5 out of 5 stars

Really excellent products and great customer service! Recovering from dislocated/broken/surgical right ankle trauma and broken fifth metatarsal on left foot...ordered physio ankle brace and calf sleev... See more

Company details

About Back on Track USA

Written by the company

Back on Track® creates therapeutic products that help people, pets and horses achieve a more active and comfortable life.

Back on Track’s proven technology combines advances in modern textile development with traditional Chinese medicine to create Welltex®, a performance fabric that is both functional and therapeutic. This unique material utilizes the body’s own energy and reflects it back as a far-infrared (FIR) wavelength, which penetrates deeply into the tissues and is proven to increase blood circulation. This in turn helps support increased oxygen transport, increased production of nitric oxide, and improved waste product removal to and from the tissues, muscles, joints, tendons, and ligaments. Increased blood circulation may aid healing from trauma and injury. In addition to directly impacting overall performance, using Back on Track products in your daily pre and post-activity regimen may help prevent injuries by improving overall health and wellness.

For people: Back on Track human products range from FDA-approved athletic braces and supports to clothing, footwear, and bedding. Our functional line of garments features moisture-wicking (transferring sweat from the skin), moisture control (accelerates drying), and improved evaporation (instant cooling effect). See our P4G line of advanced active lifestyle sports apparel featuring Haematex™ and Iontex® advanced fabric technology solutions.

For pets: Back on Track dog products have the dual capacity to help prevent injury as well as help ease and expedite the recovery of existing injuries. From beds and liners (including a pet igloo bed for cats and small dogs) to coats and leg wraps, we have a wide variety of therapeutic gear for every pet.

For horses: Back on Track horse products are designed to help increase mobility and help prevent injury for all horses in all types of disciplines. From blankets, sheets, and saddle pads to boots and wraps, we have the equipment you need to help your equine partner feel its best.

PREPARE responsibly · PERFORM with confidence · RECOVER completely

Try them for yourself:

Shop People
Shop Pets
Shop Horses


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Heard about the company from my wife…

Heard about the company from my wife that was at a conference/board meeting she was at. She got a sample of the socks. Looked into the company and was impressed. This was the same time I was starting my fitness journey. I needed something for my legs and purchased the Physio Calf Brace. It was shipped immediately and received within a couple days. I dont run/walk without these and the product has helped me achieve my goals.

17 January 2023
Rated 5 out of 5 stars

Absolutely love the back on track…

Absolutely love the back on track products! My 8 year old started developing arthritis & a friend highly recommended back on track for her. I Absolutely love the product & how much my girl benefits from it!

10 January 2023
Rated 5 out of 5 stars

Osteoarthritis warmth for my Schipp

I was thrilled to find this coat for my Schipperke who has multiple health issues. The coat keeps his joints warm, and has helped improve his mobility as a result. I have looked for years to find a replacement similar to one I purchased 15 years ago and wow the Back on Track coat is a hundred times better. The product is great and customer service incredible.

14 January 2023
Rated 5 out of 5 stars

Awesome customer service when you need it!

I did not measure my dog correctly and so I had to return the current coat and get a refund to get a new one… The customer service rep was awesome, getting back to me very quickly, and assisting me to measure him correctly! Shipping was very quick on both items, and it was easy to send it back! Love the product!

10 January 2023
Rated 5 out of 5 stars

Worth the wait for the new design

I have been waiting for the new lines of jackets to be released for probably 2 years now. I liked the old version but I did not like how you had to scrunch it up if they had to go #2. The new style is fantastic and amazing looking. Purchasing was super easy and it came really quickly.

2 February 2023
Rated 5 out of 5 stars

Great Products!

Great customer service. I have used Back On Track products for myself, my friends, my horses and my dog. Some products I like more than others, but overall - a great product.

9 January 2023
Rated 5 out of 5 stars

Incredible Products!

Really excellent products and great customer service! Recovering from dislocated/broken/surgical right ankle trauma and broken fifth metatarsal on left foot...ordered physio ankle brace and calf sleeve. I wear them every.single.day. Highly recommend.

4 January 2023
Rated 5 out of 5 stars

Very Pleased!

I am very pleased with the high level of service I received from Back on Track. After reading about their highly rated helmets in safety tests, I emailed them to ask about proper fit for my oval shaped head. I received a prompt reply recommending the Lynx helmet. I ordered one and received it within a week. The helmet fits me perfectly and I can ride with more confidence knowing my new helmet is keeping me safe.

27 January 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look