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See what reviewers are saying

Rated 3 out of 5 stars

Booked taxi on line for Leeds airport. They were very prompt at communicating before I booked. Arrived at 2am. No communication from them. We saw several Arrow taxis outside but we had to queue at the... See more

Rated 5 out of 5 stars

Friendly guys, right on time, polite and one good thing no swearing (generally common nowadays when 2 people around - no respect eventhough elders and children around) at all and good manners. Zach a... See more

Rated 1 out of 5 stars

Zero customer service. They failed to deliver my washing machine 29/6. Their response via WhatsApp & email has been appalling. At no point have they apologised to me. It's taken several days for them... See more

Rated 1 out of 5 stars

Come a close second to Evri for awful customer service. Am at a loss as to how these companies survive . Arrow XL have failed to deliver my order , have given no indication of when it will be delive... See more

2.7

Poor

TrustScore 2.5 out of 5

2K reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly guys/timely/good

Friendly guys, right on time, polite and one good thing no swearing (generally common nowadays when 2 people around - no respect eventhough elders and children around) at all and good manners. Zach and Ian -professional and awasome guys. Keep up good work. Thanks

28 November 2022
Unprompted review
Rated 5 out of 5 stars

No fuss delivery

Super helpful very friendly and brought my package straight in. Our street is very awkward to deliver in but John and Roy were excellent.

28 November 2022
Unprompted review
Rated 5 out of 5 stars

Delivery was on time...

Delivery was on time, with a phonecall to prepare for delivery, half an hour ahead. Martin and Pat- helpful, efficient and friendly- thanks a million guys!

28 November 2022
Unprompted review
Rated 5 out of 5 stars

Really happy with my delivery...

Emails and texts from Arrow to keep me updated plus a phone call from the delivery team (Gavin & Ray) an hour before. My delivery was heavy and they left it in my hallway where I had asked them to. Both polite and helpful

22 November 2022
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, they let me know the delivery window the day before via TxT and rang me the morning of the delivery, definitely big thumbs up fir John and Ray.

21 November 2022
Unprompted review
Rated 5 out of 5 stars

Plain sailing delivery

Plain sailing delivery. Desk deliverd on time and carefully.
Thank you Martin and Pat for my positive delivery experience.

17 November 2022
Unprompted review
Rated 5 out of 5 stars

John and Roy were very helpful

John and Roy were very helpful, I live in a first floor flat and they didn't hesitate to carry a washing machine up the stairs for me. They arrived on time and phoned me to let me know when they were close by.

10 November 2022
Unprompted review
Rated 5 out of 5 stars

Perfect friendly delivery

Emailed day before to say my delivery was on schedule. Emailed on the day with a three hour time slot followed by a phone call to say they would be with me within the hour. The delivery guys Paul and Pardep were great, unpacked my sofa and put it together for me and then took away all the rubbish. Couldn't fault the delivery at all.

12 November 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Loved the contact made re delivery time followed up with call on day of delivery. Martin and Pat were very friendly and took care to deliver my tv . Excellent and a credit to the company

9 November 2022
Unprompted review

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