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Rated 1 out of 5 stars

Pre ordered an item but after waiting over 6 months I requested a refund. They agreed but I've still not been refunded after a couple more months. I'm making an application to the county court to reco... See more

Rated 1 out of 5 stars

give little to none of a response when asking about a back order that I put a purchase on that is suppose to arrive in 2 months. Company is based out of UK but there is a real lack of english within... See more

Rated 5 out of 5 stars

This is one of the best airsoft gear specialised organisation based in UK. The staffs of this company are professional and friendly. With their help, I’ve successfully bought my favourite airsoft pist... See more

Rated 5 out of 5 stars

I am not sure what those negative reviews are doing here. I had an amazing experience and fantastic customer service while trying to stock up on some GBB magazines. I will be coming back for some more... See more

Company details

  1. Airsoft Supply Store

Written by the company

Airsoft Direct is a premium UK retailer with a long standing history in Airsoft serving its community for over 18 years. We have a wide range of products for all experience levels and budgets.


Contact info

2.1

Poor

TrustScore 2 out of 5

72 reviews

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Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

Customer service very unprofessional

Customer service very unprofessional, no response for emais. After the purchase you find out about some additional costs, not mentioned before.
BB pistol supposed to be metal, not plastic.

14 June 2022
Rated 1 out of 5 stars

Received my order very quick which is…

Received my order very quick which is good but what the items ended up being wrong so l emailed them about returning them and as of yet I’ve not herd anything back from them which I find very unprofessional of them so for this reason I won’t be using them again

10 June 2022
Rated 1 out of 5 stars

God awful

God awful
Experience, from ordering months ago, stock issues, mistakes made.
They’ve been doing this a long time, and it shows (not in a good way).

The communication is awful and so is the website and stock tracking. They need reviving, unfortunately I won’t use again.

9 June 2022
Rated 5 out of 5 stars

This is one of the best airsoft gear…

This is one of the best airsoft gear specialised organisation based in UK. The staffs of this company are professional and friendly. With their help, I’ve successfully bought my favourite airsoft pistol. This is such a pleasant shopping experience. A special thank to Ricky, who helped me to find the hard to get item in a smooth way. Highly recommend 👍

16 May 2022
Rated 3 out of 5 stars

Been helpful

Been helpful, and offered to go out there way to help, however twice i have been told i will be sent an email confirmation on my order and i still haven't recieved a confirmation

10 May 2022
Rated 5 out of 5 stars

A Titan in Airsoft

Recently bought a Titan battery from this shop, it was well packaged and arrived quickly. I'd highly recommend this company.

10 May 2022
Rated 5 out of 5 stars

First visit

This was my first time going to Airsoft direct and I was so happy with my visit. Great staff who are willing to offer advice and support with questions asked. This applied for me as I asked for help with my first pistol and the staff member offered great advice with what options there were. In the end, I spent over £200 and will definitely be returning many more times in the future. Highly highly recommend!

6 May 2022
Unprompted review

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