5.11 Tactical US Reviews 156

Mr. Nick Pipitone at the Virginia Beach Store, zip code 23452, presented us, a couple Mariners, with the most experienced, professional, knowledgeable, as well as sincere friendliness we rarely experience on land anymore. Please commend him with your highest honor. A very sincere thank you.

Forced Masks on their employees, CA-based company. I'll spend my money somewhere that treats their employees with dignity and respects personal free agency more.

Fantastic products from a fantastic company!!

I've placed 2 orders with 511tactical.com in Sweden. One order on the 11th November 2021 and my second order on December 6th 2021.

Both orders were packed perfectly and delivered in rapid time. The items are absolutely top quality and the service from 511tactical.com couldn't be better!

A first class shopping experience every time and I'll be back in the New Year with another order!

Thank you so much!!

I opted for the ground (free) delivery option. At checkout the site said that it would be up to a 5-7 day delivery. 4 days later, the shipping status says “preparing for delivery” I called customer service. They said it would take a week to actually ship, and another 5 days to get the product. I will never order another product from them again.

I have to say that I am extremely disappointed with their customer service. I should start by saying that I could have bought the same Edge Chino pants on Amazon for the same price with next day shipping. However, I am willing to wait a few days so that 5.11 receives a larger percentage of the sale. I like the product and have been waiting months for the correct color & size to finally be restocked. I received the two pairs of pants today (6 days later) and discovered that one pair of pants was a totally different style than those ordered. I called up the company and was quickly connected to a pleasant customer service representative. She e-mailed me a shipping label and stated that I can repack the incorrect pants and drop them off at the Post Office. She then informed me that the turnaround would be about three weeks. I cannot understand how a business can survive with this model. The company screwed up by sending the wrong pants and I am being penalized for their mistake? I have to print out a shipping label, repack the incorrect item and bring it to the post office and then wait three weeks to get the correct item, while they are still holding onto my money. Any other successful company would have the correct item shipped immediately, in order to rectify the mistake they had made. I like many of their products, but it has reached the point where they just don’t seem to care about their customers. I would recommend that potential consumers spend their money with a more loyal company, but at the very least, do not order direct from the company.

WORST. CUSTOMER. SERVICE. EVER !!!
Sent for a bag first part of October. Was told it was in stock and that it would ship in 24 hours. Then told it would not ship until 20th... Then told it would not ship until 1/1/22!! I understand the excuse for times being hard due to covid but, that excuse is wearing thin. You have had ample time to fix whatever issues covid placed upon you.

They went above and beyond for me when I was having major issues with a UK webstore that I had ordered two 5.11 Tactical products from. I was waiting 8 weeks with no reason or delivery date. I reached out to 5.11 direct to see if they knew of any supply issues that may have affected the supply to this UK webstore... They checked for me and found they should have no issues getting the products in, the store was still being useless and 5.11 said they would help me directly so I cancelled the order with this UK webstore. With-in a week I had received the products at a cheaper price than I would had originally ordered and FREE delivery too. Also another package arrived with a Free 5.11 baseball cap and credit card sleeve for all the problems I had with that god awful UK webstore. Thanks for being so awesome 5.11 Tactical. Oh and the products are brilliant too!

Mailed off a return 8/2. On 8/20 they acknowledged receipt of the return only issuing 1/2 credit for items they shipped ik an incorrect size. Finally got someone to read the notes on 9/7 and they corrected the amount and was told 3-5 business days until I would see my return. 9/12 was told money was refunded but if I didn’t see the money in a few day call back. 9/17 called to follow up and was told they never received the return. Finally make them go into detail and she saw the history of the return and was going to escalate to corporate and will have someone call me back. Not holding my breath, I’m sure I will be back on with them next week and still waiting for my money.

Placed an order on 9/6. Between 9/6 and 9/11 I received 3 order delayed emails. I called to see why the delay on 9/13. Customer service said the order had gone to a store to fulfill and they had rejected the order with no reason given. One would think there would be a checks and balance to ensure orders get filled. Customer service said they'd have it shipped from the warehouse directly and expedite shipping. Problem solved....or so I thought. The night of 9/13 I get another email stating the order was canceled. Called customer service again on 9/14. They don't know why it was canceled but "assume it is out of stock". Probably so since it's been almost 10 days since initial order and you never filled it. Listen to the reviews on this place before placing an order. I wish I had.

This company sells garbage merchandise. Very cheaply made. Ordered neck gaiter. Started falling apart the same day. I'll never order from this company again!
GARBAGE!!!!!

If 0 stars was an option I’d give 0 stars! Shipping is horrible, returns are even worse and didn’t receive “patch of the month” as promised on my order!!

I have strong experience with 5.11 Tactical as I work in the security field and as I have tried more than 10 models of clothes.

I will never buy from them again. I never received a call back from 5.11 customer service, after calling them many times. they will email you but never responded back.
Shipping takes to long and I never received patch of the month.

Horrible customer service, and extremely slow shipping. 5.11 use to be good, but not anymore. Avoid, They say that they will call you and they never do. They email you and never respond back. I still never received the patch of the month. Bankruptcy in the works.

Awesome! Ordered Stryke pants through Amazon and had some issues with the stitching and 5.11 was very responsive and shipped me a new pair

Bought a pair of Quest pants at local 5.11 store. Wore them one time and they shrunk. Tried to get store to exchange/return them but they were not "trained" in exchanges/returns. WHAT! That is the worst customer service I think I have ever experienced. Now after 3 times trying to talk to someone at customer service - still no resolution. NEVER AGAIN!

Bought and paid for a backpack early December but didn’t receive it. Figured Covid Blah...Blah...Blah! Not sure what has happened cause I can’t get a response from customer service. So then a few days ago mysteriously a email popped up refunding my money with no explanation. So I apparently patiently waited for almost 3 months for a refund. What a garbage company!

Ok so all I buy is 511. Went into Knoxville location wearing $700 of their product go there all time. SonI bought the Apex pant and shrink bad couldn’t wear . So they wouldn’t exchange or anything got another pair and held up to like I was lying guess I go back to greens. Hey to Know your real customers!!

I bought expensive 5.11 pants. UPS said they delivered them but did not. Could not reach 5.11 by phone. 5.11 does not offer email contact. UPS claim software kept freezing up so I could not file a claim with them. COMPLETE RIPOFF. Order 20012097760, Finally got 5.11 by phone. They said to wait to see if the package arrives or not. I suggest throwing your money out the window to avoid the disappointment of ordering from 5.11.

I want to give them five stars because they have stellar products, but their shipping and service is awful! I keep getting emails every 4-5 days saying they haven't shipped, yet. I can appreciate getting backed up and was trying to place another order because of a sale they have. I don't want to order the same items I already did, but the order confirmation gives very little info and when you click to see the order, nothing comes up but a blank screen that says, it's being processed. I called several times and kept getting disconnected. The first guy didn't speak English and I had to spell Heather for him three times, then repeat the order number four times. He couldn't pull the order up, then I was disconnected. I called back and got a woman who was rude. I gave her my name, and we were disconnected again. I give up! If my order was just for me, I'd cancel it, but my husband loves their pants and he looks great in them. I'll keep waiting, but I won't be ordering again. Such a shame because they really have such an awesome line. I even like their stuff for me, but their service and shipping just suck.