Yelp reviews

Yelp reviews

Low
4.2
from 0 - 10
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Review company
22 Trustpilot review(s)
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Latest review
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Rating distribution

Reviews

About

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Useful tool for diners, unfair to business owners.

I'll start with the positives. Yelp is the only tool I use, other than word of mouth, for deciding where to dine. I value the opinions of other Yelp users, and appreciate seeing photos of the food AND the establishment. I enjoy reading reviews that are concise and to the point, and those that are a bit more superfluous and detailed.

The negative aspect of Yelp is the review hiding. I've had multiple VERY legitimate reviews of mine hidden, mostly negative reviews. This makes me think these businesses have paid to have my review suppressed. This is a shady practice. Other businesses are forced to pay for their Yelp accounts so they all of the positive reviews showed up. I've seen businesses with average to poor ratings with many positive, legitimate sounding reviews left out.

If Yelp would stop being so shady, I would rate them better. Both businesses and consumers are affected by their practices, and unless you look at the hidden reviews, you might not be getting the full picture.
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Comprehensive Review Site

Yelp is becoming the most complete directory of listings and reviews for restaurants, bars, stores, and all kinds of businesses. I actively use the site and the app, which prompts for small tips such and opening hours, etc. The main uncertain area is how Yelp filters reviews that its algorithm determines are not reliable.
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Great website for food reviews

I use Yelp all of the time when looking to try a new local place. Most people who live in this area post reviews on the restaurants that they like or disliked on here. I like to see where they rate in relation to where i'm about to eat. If i'm really unsure about eating somewhere I definitely check yelp. It's been an invaluable tool on finding new places to eat.
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Pas mal

Je cherchais un site pour avoir un choix intéressant d’endroits où déguster un bon petit plat. Ce site propose un choix minime, mais à travers les commentaires d’autres internautes, on découvre certaines choses intéressantes.
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Awful scam

Moved all 30 or so of the company I work for's legitimate 5 star reviews off page and completely discounted them, leaving the one, singular bad review which was patently an attempt to spam/negative SEO from a competing company! I raised a complaint and was told there was nothing I could do. Qype worked fine, until it was rolled into the massive scam that is Yelp - I bet if I paid them a monthly fee all those 5 star reviews would roll back in?

This company need some sort of class action against them to stop them ruining the reputation of businesses with GOOD customer service and products.
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Easy, fast reference

It's a quick, easy way to get a brief overview if you're in a new city and need a suggestion.
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Scam

Yelp approach you and use some data to attract u to do ad however if you dont do it, they will filter all good reviews. Fake paid reviewers just gonna destroy your business.
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Scam

First, I cant believe this company is publicly traded first. But we all know what kind of crooked structure is WallStreet anyway. So let me get back, to the real review of Yelp and why I have posted such a Title and have such a bad experience with them. I am the owner of company called DELIVERY2YOU.COM. It appears somebody published my company on Yelp(of course they use the excuse that based on the Info Freedom act everybody can publish anything, without our own permission). Anyway, the reviewer who called me a Douchbag on the Yelp is the only one there, and it is obviously has nothing to do with the service quality, so after I have wrote to Yelp about that, those idiots didn't see any connection. Anyway, Don't rely on Yelp, stay away, experience on yourself. Horrible company with no agenda, and no integrity.
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Still more useful, but barely

There's been a few times where I've found businesses to be closed, but Yelp is still better than most other competitors when it comes to finding good places to eat or go to.

It's super hard, however, to get an accurate sense of some of the reviews in terms of recency: it is awful that they decide to kind of randomly place reviews rather than in chronological order, especially since things change quickly with small businesses.
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Someone put them out their misery

What a company...

NOT.

Removed every good review of our company leaving the solitary one star bad review which showed up on Google and let's face it. No-one's using a one star rated company are they?

Our 4 star rating for the past year destroyed, now we've been awaiting answers for two weeks without response.

Shambolic.
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Variety of Yelp business reviews are inconsistent

While I do use Yelp when researching different businesses, I'm always rather surprised at how reviews are inconsistently presented. It seems that the majority of the reviews I see end up being filtered, which really seems to skew the rating of a business. Unless you think to check the filtered ratings (which I could less observant people not doing), it can incorrectly represent the customer experience at some establishments. A less astute individual may end up having a bad customer experience which could have easily been prevented if the reviews were displayed in a more transparent and balanced way.
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yelp is a scam operation. I am glad that Trustpilot is around finally.

people who try to leave honest reviews have their reviews deleted

it looks like yelp has secret deals with major corporations so they will remove honest reviews that criticize large companies

they do so maliciously and they do not give the opportunity to reply back to them

Trustpilot is a million times more reliable and trustworthy than Yelp and Google reviews are also much better than Yelp
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Trust Is the main issue -are they real reviews?

Yelp is often good as a starting point but with google now grabbing social links and foursquare using your friends reviews, I am less likely to use Yelp. Newer services like Ness may take over in the food/restaurant category. The biggest issue with Yelp is which reviews are real, what filters/checks are there at Yelp and if they are pushing advertising from the same reviewed places then isn't that a conflict?
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Yelp is erasing honest reviews

Really bad. I wrote an honest review and yelp was erasing the review time after time!
Maybe the customers are paying yelp to remove the reviews.
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fa cacare

falsissimooooooooo
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Never steers me wrong for well rated restaurants

I have eaten at hundreds of Yelp restaurants over the years. If it's 3.5 stars or up, I have a good experience the vast majority of the time. 2 star restaurants are consistently not good. So, at least from the consumer standpoint, it works for me. I have an online store, not local, and personally I don't believe that they are doing anything shady. It's hard to provide the level of transparency needed but seems to me like they are making progress.
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Censorship

Yelp removes bad reviews - Don't trust their ratings!!!!!!
Then again - So does trustpilot O.o
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filters comments

Yelp filters comments, why do they do that? I can't trust the reviews on yelp.
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Good

I read it occasionally, but I heard that they are not publishing negative reviews for some businesses while for others they're not publishing positive ones.

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Yelp Details

About this company

San Francisco - User Reviews and Recommendations of Top Restaurants, Shopping, Nightlife, Entertainment, Services and More at Yelp

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