Xoom Global Money Transfer reviews

Xoom Global Money Transfer reviews

Good
7.4
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
337 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Xoom is Fast and Reliable

I am a new customer and have sent 3 Xoom Money Transfers to the Philippines within a few days. Each time Xoom has been fast and reliable. I particularly like the text to my phone when the transfer is ready for pick-up and another text when it actually gets picked-up....Thanks Xoom
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Reliably fast and informed transaction.

Thank you for making my transaction very fast and easy, also letting me know exactly when the money arrived to my destination.
You make it so easy for me, other people wouldn`t understand how much you have to go through when you use a bank to do the same thing.
Sitting and waiting to get served, then all the paperwork , wow so much information you have to give them , so an hour later it`s sent, 1-2 days later it arrives to the destination. What makes things worse is if you want to send some again, have to go through all the paperwork again, what a waste of time and it cost so much more too...
Thank you Xoom,,,,
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Excellent and fast service!

I have used the service 3 times in the last month to send money to Mexico. All the terms and conditions are as posted on the site. No bad surprises or additional fees.
The service is very fast: from my US bank account to a MX bank account in less than 45 minutes.
I will keep using this service.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Great way to send money easy and quick!!

La manera de mandar dinero mas fácil y sencilla a todo México y Latinoamerica y lo cobran al instante 10 minutos y tu familia cobra sin largas esperas en cientos de centros de cobro participantes y bancos.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Realy good

Its easy and fast. You dont have to go to the store and can doit any time any where..!!!!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Very easy to send money, but exchange rates are very volatile.

I used this service to send money to Colombia, it was very fast and easy to complete the transaction, however the exchange rate varies too much from month to month, the $4.99 fee is not the problem. The volatility of the exchange rate is making me look for another service even if I have to drive to it.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Xoom is the best place to transfer money to india

I have a hdfc account and xoom deposits instantly into it. Hardly 30 seconds.
Thanks xoom team, and to all my friends i will recommend this.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Money sent instantly :)

To my friends sending money to HDFC a/c in India, don’t miss this news… Xoom now has INSTANT Deposits to HDFC Bank accounts in India. That’s great yaar, my mother usually has to wait for 4/5 days. I am thrilled with this news. Not only that.....Now Xoom is giving $50 Amazon.com Gift Card, when you send a transfer of $150 or more to India with Xoom. I would say register today and make the best of it. It’s probably a limited time offer.
http://xoom.io/in-slick-50

I also found the press release but it does not mention the offer.

http://ir.xoom.com/releasedetail.cfm?ReleaseID=836399
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Pros: Transfer in 3-4 Hours , Cons: Exchange Rate

Pros: I use Xoom to transfer money from US to India. The transfer speed is excellent! The last two times I had tried I get the money transferred in about 3-4 hours. I haven't seen anything like that in the last 10 years with their competitors.

Cons: The exchange rate is not as good as some of the competitors. Can improve a little bit.

Bottom line: 90% of time I transfer money, I am OK with having a 5 business day transfer time, so I would go with one of the competitors. When I do need to send instantly which is only about 10% of the time, I could use this service.

As soon as Xoom improves their exchange rate, I will be 100% on their service.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Swipe your finger and the money is sent!

The first time I did a transaction with Xoom it took about 4 days but only because accounts and what not have to be verified. I've sent money 2 more times to Guatemala after that using the iphone app and I love it! Since my information is already stored all I have to do is type in the amount, swipe my finger across the screen and the money is on it's way to the destination.It's nice that you receive notifications via email or txt tracking the status of your money transfer.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

DO NOT USE

I tried to make 2 transfers from a bank account. Both were rejected. Then I tried to make them both with a debit card (as the company suggested) at the higher fee of 99.99 (vs 39.99) using an actual bank account.
Using the higher fee ONE transaction went through but the second was returned (again) so I re-sent it. This time it took 5 days for the transfer to ultimately go through. I spent probably 5-6 HOURS of time on the phone with customer service to get my transactions to go through in the end a WEEK after they were supposed to.
Unfortunately I was in a position where this was the only option to transfer the money, but do yourselves a favor and if at all possible AVOID using this service. What a nightmare and huge waste of time.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

beware of unanticipated fees

I used to think Xoom was an amazing service - at least up until I had my first experience with them.

I transferred $2999 to my family outside the US using Xoom on March 19, 2014. The transaction ID was: X061xxxxxxxx3230.

The good news is that the money did transfer in a timely manner.

Bad news is that I got hit by unanticipated fees.

Now for the details:

At the time of the transaction I used a Xoom coupon (code: MARCHALONG) that advised me that there would be no charge regardless of whether I use a Credit card or my bank account to fund the transaction. Further, I was not made aware in advance that using the credit card to fund the transaction would cause the transaction to be seen as a "Cash Advance".

I completed the transaction in good faith with the understanding that there would be no charge.

Unfortunately, I was subsequently hit by a $89.97 credit card transaction fees.

I reached out to xoom to resolve the situation (potentially canceling the credit card transaction and using my bank account to fund the transaction), but their customer service was curt and said they could do nothing about it since the transaction was completed. I also reached out to my credit card company and they advised me that the best recourse was to have xoom cancel the transaction and fund it by my bank account. However, given Xoom is unable to do so, I'm left with no choice but to complain here.

I feel xoom could have done better by intimating me in advance of the transaction that this transaction would be seen as a "Cash advance" and that I would be hit by a CC transaction fees. Given they didn't do so and I placed the transaction in good faith, I got hit by the fees that I didn't anticipate coming.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Excellent Fast Service ...but with a cost

Used the service for the first time recently to transfer funds to India from USA.

Pros::
The User Interface and Interaction and Periodic updates of transfer progress communication are excellent.

Most of all the SPEED ...it does really XOOM, my funds took during Indian Banking hours 2-4 hrs to transfer and for an over night transfer they were available in India next business day around 9 am.

The other services which I frequently use like HDFC/ICICI etc., take about 5-7 days for the transaction to complete without much progress update.

Cons:
Every good thing comes with a cost, so it does with XOOM too.
The exchange rate is less than other banks and is usually about 1% less than Rupee Exchange rate.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

No matter how fast it is, it is not at all safe.

This is what happened with me. Some one hacked my account and transferred the money in his account. (In no time one can add the beneficiary account without even sending text/email of confirmation that this account has been added to your XOOM account). As soon as I Got a confirmation email saying that my transfer ($2050.00) is on the way ( I was Shocked) to someone named "Ishav Kumar" Jalandhar (India), I called XOOM to look into this, the representative said that she has blocked the transaction, but in the evening I get a confirmation email of the delivery of the Funds to the Punjab National Bank in India.
I was very proactive to put this forward so that XOOM guys an take preventive steps from the very first email that I got from XOOM, but this is clearly the FAILURE of the process.
Thanks to" Bank Of America" that helped me blocking the transaction from their end.
In the evening when I called them multiple times, they asked me to sign an affidavit which they sent me on my e-mail. I did that and sent them back. But they kept on sending me the Notice to pay XOOM the money... My XOOM account is still blocked because they want me to clear the amount..
I would not recommend XOOM to anyone. No matter how fast it is, it is not at all safe. One fraudulent transaction can empty your bank account..
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Need to be truthful to customers and address problems specifically

For the first time xoom caught me in upsetting surprise! This is the first time I'm having a very bad issue! I sent money to Philippines March 14 for emergent purpose, & it's been 4days already my family haven't receive the money. I called the customer service but was very unhelpful & told me the money will arrive on March 20! 6 days??? Are you serious? I emailed twice & I received the same formatted reply which were nonspecific with my problem! This gives me a huge doubt and hesitance on making future businesses! My family has to suffer because of this! And to think that the
money has been deducted from my bank account already!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

CHEAPER BUT NOT FASTER

I tried Xoom.com because they were advertising a lower rate than Western Union. The fee they charged me was higher than the ad, which is a surprise. They lack transparency in advertising. They could have said this on their ads. I tried sending twice now, & both were late in making the deposit to the bank in the Philippines. The 2nd time was when I had to call to complain about the lateness. It was to pay for a bill on a certain day. Needless to say, you can't rely on the timeliness of the transaction. Western Union is actually better, however they also charge a little more.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

questionable

tried to send money to the Philippines. it was for a large amount, so I knew xoom was going to want to reverify things with my bank. it was only supposed to take a few days, yet over a week later, my dear relatives in the Philippines were still waiting for that money to be opened to them. it took over a week and many trips to the nearest xoom site, before my family could finally get the money--the trips to the xoom site were not easy ones either, seeing that they have issues they are dealing with over there as well. it took my wife and I calling multiple times before my family in the Philippines could finally get the money. the people speaking to me from the xoom-telephone number seemed so surprised that my family had not gotten the money yet. perhaps they made inquiries of their own? the money finally got released, but after how much trouble? my family needed that money immediately. once we'd made multiple calls, it appeared to me that the primary xoom people seemed to know little about the xoom sites elsewhere around the world. it seemed one hand did not know what the other was doing. I would do business with xoom again, but only if it were not an emergency.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Miss leading commercials on TV

They said on TV send money for $4.99 but they don't tell you that the fee varies by country of the money's destination.
Other than that, I think it's an OK company if you are in a rush to send money and don't feel like walking to the nearest AFEX or Western Union in your area.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Thunder

Xoom is as fast as a thunder, click send and in a second they will reply with confirmation in a few minutes, your money sent will be available for pick up. Great company that serve efficiently...

Xoom Details

About this company

Xoom was founded in 2001 and is now one of the biggest and most trusted online money transfer companies in the US. Xoom offers safe and secure sending options from the convenience of your computer or mobile phone. Customers can access the mobile site by visiting m.xoom.com from a mobile phone browser and pay using a bank account, or credit/debit card.

Visit Xoom Global Money Transfer

Contact information

Call us on: (877) 815-1531
We live here: United States

Category

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.

Xoom Global Money Transfer is in category: Money

1. Greenvault FX
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
2 Reviews