Three reviews

Three reviews

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2.5
from 0 - 10
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Stay away for the time being... their 3G is a joke (google "Is Three Down" for thousands of complaints)

Don't think of joining Three for the time being.
Their current 3G signal is a disgrace, and not just in my area... all over the place!!

(Google "Is Three Down" for THOUSANDS of recent complaints from all over the country - everybody saying the same thing re. 3G)

Stop-start connections for well over 2 weeks, awful internet speeds (when it decides to connect for a minute or 2), and no sign of any improvement.

Might get better when they finally introduce 4G, but for now, there is no pointing signing up as you will not have a reliable 3G source.
Probably won't have any 3G at all for the majority of the day (I know I don't).

I am signed up to Three contracts on my iPhone, iPad AND have a Three 'MiFi' to use at work.
So it isn't just affecting me, it is affecting our business too!!

All these contracts with a network who is failing to provide any 3G at times... may as well be burning my money.

If this changes in the future, I'll update this review.
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Never again.

Very bad – unacceptable experience, unreasonable, sly, rottens fraud and rude conduct as a customer under two years contract with 6 more months to go. One of the biggest jibe is theirs sneaky advertisement on New iPad (3) which mention compaitible with 4G (LTE) in the UK way back in October 2012 and now change theirs cunning way by adding 4G icons in compaitible with New iPad (4) without a word on New iPad (3) LTE as dead as a dodo. Ofcom, Ombudsman, ASA and CISAS should be regulated with 3 mobile broadband. Be sure we will stay the hell away from all mobile broadband in the future. I would sue them if I were you and this is not even half the problem for we care not to explain.
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Done with three

I've been with three a few years. Recently I called up to arrange my upgrade, a few days later they sent me my new phone and charger. Months later my charger stopped working so I took it to apple to exchange, the guys at apple told me my charger was counterfeit and I have to contact three, I contacted three and they called me a liar and refused to send me a new one they didn't offer any help at all and my issue was not resolved.
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Long term customer, now leaving Three!

I've been with them for years, and had a few issues, but have stuck with them so far. Now I feel like they've pulled the rug out from under me.

I have the One Plan, which was ideal for me as I travel around a lot and use the tethering and unlimited data. They've suddenly decided to do away with that plan, and I now have the option of staying on sim only(with my 2 year old phone) or going on another plan that only has 2gb of tethering. This sucks!

Also, my HTC phone has just broken. Three now wash their hands of this and sent me to the manufacturer. I had to go out and buy packaging just so they'd pick it up, whereas a few years back Three would have collected it and provided this. I feel that they've just passed me onto HTC and don't care - even though I'm paying for a phone and contract. It shouldn't be me that has to chase around and get it fixed.

I've had all that I can take from this company, they've changed for the worse. All of my family are on Three, I'm going to recommend that they leave too. Screw you Three!
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Excellent value and service on PAYG

The Pay As You Go (payg) service is superb - transferred into Three from another extortionate provider. I now use the phone more often because of the excellent value - it is even possible to phone USA mobile for only 3p/Min using Three's access codes - how can you beat that?
Customer services are excellent - recently they took great care and patience to correct an apparent erroneous add-on purchase.
I'm so impressed that a second family member has also transferred from another provider's unfair monthly contract into Three PAYG.
I don't normally write reviews - ever. Service and value like this deserve recognition!
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PLEASE heed the warnings and stay away. I wish I had!

I used a 3 data sim for my ipad and paid for it by direct debit for 6 months, but I changed my bank account to get a better deal in January which is when the problems began!
They wouldn't take payments from my new account. They would call and say they didn'y have my details (they did - I gave them to them!), they just kept insisting on needing my 16 digit card number.
I NEVER give this over the phone, so I asked them to cancel my account and send me the final bill by post and I would pay it immediately.
This is when my problems REALLY started. I was getting calls from 7am ish until around 10pm at night. sometimes 40 - 50 a DAY.
When I tried to go over the facts again they accused me of lying, not calling, not cancelling. They would call and if they got my answerphone they would leave a message and still call straight back, so I'd pick up sometimes 5 messages that had been left in the space of an hours meeting.
It got so ridiculous that when I finally got the paper bill in early April, after 2 MONTHS of asking for it, I paid it there and then and wrote stating all the information to the 3 Chief Exec & the Executives Office.

Surprise surprise, I still haven't had the courtesy of a reply.

Alhough, I have had ANOTHER bill for April - May and while I've been typing have currently been on the phone for over 26 minutes trying to sort this one out. Apparently I didn't cancel the account! What a load of tosh.

Please beware and don't go near them with a bargepole.
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Stay the fack away at all cost

I am in one and a half year of my two years contract which is six more months to go before I am free from theirs pathetic dial up disconnecting constantly and a facking crappy service. You cannot even download Apple iOS upgrade, you cannot even have a smooth connection which randomly and constantly disconnecting even if the signal is at it full, you cannot play online game properly and the ping is pathetic, you cannot get a straight answer from theirs crappy customers service and they had not even answered your question as thought they are talking outta theirs own asses, you cannot download even a small torrent for it had been throttled, you cannot trust three.co.uk data allowance for every 1mb you had used will be charged 3mb because they are a sneaky fackers, you cannot upgrade to 4G seamless and get that eat as much as you can data because it doesn't really exist for they are a facking liars. The only good thing is I keep my iPad which I had paid for dearly and you can get it half the price what Three.co.uk facking asked for and in six months time from now on I shall get the fack out of three.co.uk at all facking cost. I had to ask my neighbour to use theirs WIFI broadband to be online and play games because I cannot trust Three.co.uk for they had over-charged my for over-using my data-allowance three times and this is theirs profit$, sneaky fackers. My iPad data allowance said almost 11GB had been used and to Three.co.uk data allowance said 15GB had been used and they charged extra on top like a true sneaky FACKERS.
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worst customer service read on a script from a call center in India

I've been a loyal customer with an average contract spend of over £800. My second phone was stolen and reported with a police and insurance number. I was told that my pay as you go SIM that was in the phone was cancelled when my phone was reported as stolen in March. I've been charged every month for a SIM I never received or used totaling £82.80. I also have another contract with 3 as I'm a committed customer, this made no difference, but was refused a refund on the SIM I didn't receive or use and was told it was my fault! Pulling my hair out with frustration at customer non service based in India who read of a script, probably the rudest negative customer service I've ever encountered. I was told the error was my fault, even thought I was told it had been cancelled when i phoned and that it was my responsibility to be charged for something I never received or used. Was made to feel really dumb. More sense talking to a brick wall. Honestly 3 I felt like you gave me 2 fingers down the phone in terms of support, compromise and customer care. You were good 18 months ago now your a joke and an expensive one with a massive con element. Avoid at all costs, and thanks Sachin who took my call at 15.00 GMT on 14/04/2014 your a great flagship as a team leader. :-(
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What a horrible customer service!VERY RUDE & not competent AGENTS ON THE PHONE!13 days later and money issue is still not sorted!

TRACKING NUMBER: A00008918854-00026124392. I am disgusting with three.ie phone customer services because each time I was calling and talked to a "technical staff" or a "customer service" I had to deal with complete rudeness and unprofessionalism of agents on the other side of the phone. In return of my passionate waiting, after almost a two weeks I still have received no money on my account that has been taken from my bank account by automatic monthly top up but it never reached my three account because of the technical issue that tThree.ie had at that time.PEOPLE! I want my money back NOW!!!! This is not your money but mine!!! Please return it to me!!to my bank account or whatever!!My email's complaints were answered in a very polite written manner but the issue that I still not received my money back is and the issue is still open! Well, at least for me.what a horrible, very horrible customer service experience I had every time when I need to call Three customer service number and when talked to a Customer service Agents from another part of the world. Well, this is great when company trying to save money this way but Hey!I know that now that the staff that you are calling too are not able to solve their technical issues and issues of impacted by their technical issues customers . In the end -not happy, really not happy customers and sometime,as happened in my case , the ROBBED OFF CUSTOMERS TOO! Just be aware!!! Just forgot to mention that when I tried tto get my money back talking to Three staff on the phone I felt that I had a battle each time I called wit very rudeness agents and had to proof to all agents that I spoke to (with no exception) that I am a human and not a camel. All black and white in their far far their own world!
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great!

I switched from giffgaff recently and have nothing but good things to say about Three. Giffgaff were on the o2 network but basically I only ever got o2 scraps. Meaning I rarely got 3G speeds above 2mbps anywhere and basically paid for what I got. Then enough was enough, i decided to switch to Three. Everything was a super smooth process, porting my number was smooth too. The customer service team helped me out in seconds rather than hours. Now I am getting great 3G speeds but also 4G too.

I feel for people who have had a bad experience but so far I can only say good things about Three.
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Bitter sweet

Until recently I would have rated Three highly unfortunately a recent experience changed that opinion considerably. I won't bore with intricate details but after Three managed to disable my handset i was consequntly fobbed off, lied to and dealt with by the most incompetent bunch of cretinous morons on the planet.

I eventually resigned myself to buying another phone for hundreds of pounds - perhaps they have done me a favour as my contract expires in two months meaning I now have an unlocked phone and can take my business elsewhere on a cheap SIM only plan.

On the plus side they, for the most part provide a very good, reasonably quick and unlimited internet connection. But if you ever have an issue to resolve expect to be given the run around and expect it to end up costing you dearly one way or another.
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I couldn't be happier

I switched from o2 to Three about ten days ago. My monthly 02 bill was pushing £40, my Three fees are £9.90 for the same volume of minutes, texts and data on a 12 month contract, so a massive monthly saving.

On o2, I got one bar signal strength at home at best, often there was none. With Three, I'm getting 4 and 5 bars everywhere in my home all day and way into the evening, a massive and welcome improvement.

o2 support is, I admit, generally very good BUT today I needed to switch international roaming on urgently, it was done without question or trauma by Three. The support guy I spoke to could not have been better, in fact, he was brilliant, despite my short tenure, he opened the facility up immediately, was pleasant, polite, showed compassion and was knowledgable. I didn't have to wait the normal 30 days which is brilliant, there's a serious illness in the family and I can now travel knowing I can reach out or be reached. Prior to this experience, I completed the form online to retain my old number, less than 24 hours later it was completed, again it was done with no fuss, no trauma and no hassle.

Would I recommend Three based on my experience so far? You bet I would. Brilliant all round Three, thanks a million, I wish I'd come across years ago!
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Awful company...don t be fooled by they're cheap pricing promises

I could write a 3-4 page complaint here after the 3-4 months it took me and we'll over 20 calls to their customer service centre and 2 letters written about how disgusted I am with this company. Quite simply, they don't give a flying f*#k about the customer and are merely there to miss-sell and miss-represent at every opportunity given. Liars, cheats and rip off merchants from the top down describes every individual I have had the mis-pleasure of dealing with from beginning to end. I cannot wait for my contract to end so I can get away from them. DO NOT SIGN UP WITH THEM...YOU WILL REGRET IT!
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AVOID shoddy 3

unlimited & although this may be true its actually getting a connection that lasts thats the problem. Im constantly either turning data off &; back on again or resetting my phone to try & get it to work. Customer services are a waste of time & they even thank you for choosing 3 even though yoy have just told them their service is a load of c@#p. Im going to contact the ombudsman & try & get this contract cancelled I need a phone I can use & rely on
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I'd rather set fire to my testicles....

6 months in to my 3 contract, I find myself with the same problem every month. I keep trying to change my bill cycle to coincide with payday, and every month I'm told it's done, I still get cut off mid-month. This month, they refuse to acknowledge this has even happened and won't reconnect me even though i use the phone for work, and checking on my heavily pregnant girlfriend. The manager "Hannand?" is incredibly rude and unsympathetic, see you in court.
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worst Company

I recently opened a new contract with three for a note 3 and it's been 26 days into my contract and my phone has a fault so I took it to three and they said they can't do anything about it even though they can change my phone because the expect the problem to always occur while it's common sense that the problem may occur sometimes and may not occur terrible company and can't wait for my 2 years to finish
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No regard for loyal customers and patronising customer service staff.

I have been with Three for many years on monthly contracts. I was pleased to see they were now offering free calls to 0800 numbers to customers on 24 month plans. That's me I thought. But sadly not. It is apparently only for new customers or if you change to a new call plan for an additional charge. I was quoted an additional £3 a month on top of my current £35 contract. So much for being free!!

I called 3's customer services to query the position. The call lasted over 40 mins and mainly consisted of me being put on hold or being totally patronised and spoken to as if I were a 2 year old. Very, very poor.

Unfortunately I have 18 months to run on my current contract. However, at the end of this period I will certainly not be renewing with Three. Why do companies spend so much energy trying to woo new customers and put so little into keeping. loyal customers. Three has just lost one!
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Similar to tee, almost became a contract cancellation scam victim

Similar to the review by "tee", below, I cancelled my contract after over an hour(!) on the phone, asked for a PUK code, and noticed 6 months later they were still taking my money. Got the bank to give me my money back, got a threatening letter from three (legal action blah credit rating this or that). This is simply unacceptable, and a complete scam. Both the time required to cancel the contract politely, and the follow-up are insane.

For anyone in this situation: have a look at http://consumers.ofcom.org.uk
What you need to do is
(1) Call them and let them know it was not clear that asking for a PUK code 'un-cancels' your contract. They will offer you discounts etc to your bill, try to claim they clearly told you, etc. Do not accept this, state that you think you owe them nothing, and they were not clear at all.
(2) Ask for a DEADLOCK LETTER for an ALTERNATE DISPUTE RESOLUTION (see OfCom website)
(3) You can now state your case to the Ombudsman, who are more likely to be sane. However, in my case their UK legal team waived the bill within days and apologized. They really do not want to defend their callcentre practice to an ADR.
Regardless, file a report to OfCom, so they might be able to eventually crack down on these kind of practives.
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CROOKS DONT GO WITH THEM!!!!!!!!

Asked for cancelation of contract they said fine it will be done in 30 days.
I then requested puk code but apparently after requesting the puk code the contract is activated, I was NOT mentioned this and they kept charging me for the following months.
RIDICULOUS BAD NETWORK HATE THEM.
STEALING MONEY OFF PEOPLE.
THEY WONT EVEN COMPENSATE ME OR BELIEVE THEIR MISTAKE

DON'T GO WITH THIS NETWORK! MANY BETTER NETWORKS OUT THERE.
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False promises, lies and most importantly no interest in providing customer support.

Let's see, where do I begin. Due to loyalty I have stuck with this provider for 7 years, having gone through 4 contracts with them and staying as a Pay-As-You-Go customer, I feel appalled by the level of service provided. The company tries to charge you a cancellation fee if you do not notify them of cancellation within 30 days - if you are 2 days early, they will either not accept your notice of cancellation or alternatively they will try to charge you an early cancellation fee.

Customer service advisors show no empathy when reading through their script, and will use no bit of initiative in order to alleviate your concerns. Manager callbacks, rare to occur when requested, consists of no more than another member of the customer service team re-iterating the same old mantra. I caught a manager lying to me by telling me they tried to leave me a voicemail but my voicemail was full, and I never received an apology for this pathetic lie that I would only expect from the lowest ranked CS advisors. Every manager or customer service advisor has got the default response of "I am not authorised to do this", with no knowledge who does, nor do they have any interest in finding out. The phone network is actually quite good and the deals are good, but in case you run into any issues, good luck in trying to find someone who actually cares enough to try to resolve the problem.

Their staff seem far too concerned with trying to think of the next online meme to annoy their customer base with. You are left feeling like you are talking with their meme "#DancingPony", with only one response in their vocabulary: "Neigh".

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Three Details

About this company

3 - Get the latest 3G mobiles, the best in mobile content and services like mobile internet, music downloads and mobile TV, and internet connection with Mobile Broadband.

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Mobile Broadband

Mobile Phone

Mobile Network Provider

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