Pet Supermarket reviews

Pet Supermarket reviews

Excellent
9.2
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Review by confirmed purchaser

Delivery service is much poorer now Pet Supermarket have switched from DPD to Yodel

Used to get a text from DPD the day before delivery confirming delivery date and another on day of delivery telling me the hour of delivery. This made it easy to be at home when delivery made. Now get nothing after email from Pet Supermarket telling me order has been despatched unti Yodel turn up several days later.
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Review by confirmed purchaser

good

Always go to this site never let me down
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Review by confirmed purchaser

This is our cats opinion typed by me.

We would recommend Pet Supermarket for their fast delivery and all the items are well packed.
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Will never buy pet food from anywhere else again

First order arrived quickly. Free postage to even on low price orders. However, the parcel was damaged in transit by the courier and approx 50% of the items were damaged. On contacting Pet Supermarket, they sent out replacement items first class with Royal Mail without question. These also arrived very quickly. Very impressed with the customer service. Top quality products and at prices a lot less than I can find anywhere. Recommend without hesitation. Will certainly use again. Thanks Pet Supermarket.
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Review by confirmed purchaser

Usually great but wrong product this time

I have used pet supermarket for years,and usually very impressed - good prices and quick delivery. This time I got the wrong product, and although they sent the correct item quickly when it was pointed out (although not to the address I'd stated) and arranged pick up of the incorrect item I was a little disappointed that they didn't offer anything for the inconvenience caused.
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Review by confirmed purchaser

Cat Flap at Bargain Price Wöw!!

I bought this cat flap as it was recommended by my vet. This model works well and actually does read the micro chip in your cat. My two cats are part feral and are rescue cats. My cats will not tolerate wearing a collar at all!! So this product is the perfect solution for me, fab!
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Review by confirmed purchaser

Got exactly what I wanted without any fuss.

Searched the internet for Feliway plug-ins. Prices and postage were just too much until I came across Pet Supermarket. Postage was reasonable, got just what I wanted, and would certainly order from them again in the future.
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Review by confirmed purchaser

Super vet

So easy to place an order even the prescription drugs. Always arrive promptly and get email confirmation at every stage so you are not left wondering what's happening with your order. Think iv'e placed four prescription orders now and no bother with any of the orders.
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Review by confirmed purchaser

Enjoyable experience

very impressed with everything , very easy tracking the delivery, and all staff very pleasant and easy to talk to, many thanks to all
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Review by confirmed purchaser

Speedy delivery and good quality products

I couldn't believe how quickly the products arrived! The birds have really enjoyed both the seed and the suet blocks, so it's good news all round.
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Review by confirmed purchaser

excellent service

A great company, i would recommend them
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Review by confirmed purchaser

Supermarket is fine, the courier they use - utterly useless!

Pet-supermarket itself offers products at much better prices than Pets at Home etc in store, and has a really decent range. The courier they use, however, is a complete nightmare - they leave cards with no information on them, deliver to random people without telling you where they have left your parcel, tell you it is going to arrive at a certain time so that you stay in, and then it never arrives. When you call them, they tell you it's been signed for by someone you have never heard of - the upshot of which is that my poor rabbit stil has no fresh bedding!
To be honest, I won't be buying from here again unless they start using Royal Mail, or another, much more reliable courier
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Review by confirmed purchaser

Excellent product, first class service.

We have brought this food for our two cats since we got them 3 years ago. It's quality has been consistent and every time we shout "dinner!" they come running.
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Review by confirmed purchaser

Makes buying the best food for my cat cheap and simple.

I have used Pet Supermarket for buying my cat's food for most of her life - she is now 10. She has always had Hill's Science Diet dry pellets, and Pet Supermarket has kept up with her needs by stocking a range of pellets that suited her changing weight, her teeth and now her age.
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Review by confirmed purchaser

Reliably good service and prices.

I have not had any problems with any of my orders from you.
Pricing is excellent as is customer care ie notification about delivery details.
Many thanks.
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Review by confirmed purchaser

easy cheap does what it says

Easy to use website, realistic prices, no postage costs, parcel arrived much sooner than expected.
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Review by confirmed purchaser

No problems, good service

No problems with the orders I've sent them. Cat litter bought (Sanicat) good stuff.
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Review by confirmed purchaser

Late delivery

I have used pet supermarket for over a year and the delivery is usually with me within 2 days but this time it took over a week which I thought was unusual!
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Review by confirmed purchaser

Great service

Good service and prices. My dog was completely happy!!!
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Review by confirmed purchaser

Excellent Service, Fantastic Products and Fast Free Delivery!!

I don't buy food or other products for my chinchilla from anyone else. There is a wide range of foods and snacks available, prices are very competitive and delivery is free with items arriving quickly!

Passionate about our pets

7 Day No Quibble Returns

Here at Pet Supermarket we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items

Expert Advice

Pet Supermarket staff go through a special training program designed to give them all of the tools required to advise you on what products are best for your pet

Delivery on time or it's free

We will refund any delivery charges paid if your delivery arrives late

Lowest Price Guaranteed

If on the off chance you do find something cheaper elsewhere we will refund you the difference

Our Beliefs

We aim to provide delivery of the widest range of pet products, providing all of our customers with exceptional value without any compromise on quality with every order. Our goal is to form lifelong relationships with our customers through understanding their needs and those of their pets.

Visit Pet Supermarket

Pet Supermarket Team

We live here: Unit 2 & 11 The Courtyard 100 Villiers Road
NW2 5PJ London
United Kingdom

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